Sep 11 2016, 03:54 AM
QUOTE(dannielshazmeer @ Sep 10 2016, 01:07 PM)
Thank you for contacting TM.
Referring to your e-mail dated 10th September 2016 pertaining to the connection issue. We apologise for the inconvenience caused.
Kindly be informed that the speed of Unifi service is based on "best effort" policy. "Best effort" describes a service that is provided without any service level assurance.
Unifi subscribers should receive at least 80% of the subscribed speed within TM domain and subject to certain factors. If the speed falls below 80%, TM will investigate it as a fault and restore the connection accordingly.
However, based on attachment provided we found that you have received 80% of the subscribed speed.
For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you may also contact TM at 100 (charges for calls from mobile services apply according to Telco providers).
We look forward to serve you better.
you should ask them the new regulation make by skmm is 95% must be minimum to be achievable to the nearest point of speedtest...if using LA and slow but using puchong is as per advertised, cannot do anything... but local also low then need to screw them kao kao...Referring to your e-mail dated 10th September 2016 pertaining to the connection issue. We apologise for the inconvenience caused.
Kindly be informed that the speed of Unifi service is based on "best effort" policy. "Best effort" describes a service that is provided without any service level assurance.
Unifi subscribers should receive at least 80% of the subscribed speed within TM domain and subject to certain factors. If the speed falls below 80%, TM will investigate it as a fault and restore the connection accordingly.
However, based on attachment provided we found that you have received 80% of the subscribed speed.
For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you may also contact TM at 100 (charges for calls from mobile services apply according to Telco providers).
We look forward to serve you better.
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