Hi guys, not sure if any of you have heard of ezbuy Malaysia or formerly known as 65Daigou Malaysia. They claim themselves as 'the only flat rate Taobao forwarder in Malaysia' and today I will show you guys how these crooks trying to slash my throat. I am trying my very best to stay calm as I am typing these, but I really beh tahan with their shitty service and how good they are in giving empty promises.
I have been using 65daigou for more than six months and spent alot of money on their services. I will usually opt for their 'Buy-For-me' service, in which I will provide them the Taobao link and pay for the item in MYR (although they do earn from the RMB-MYR exchange rate so its ok I close one eye) and they will help me purchase the item.
When I am about to check out the item for the delivery to Malaysia stage, this is what they charge me:
For three pair of shoes only, how is it possible for it to weight 8.87KG? ARE THESE SHOES MADE OF STEEL?!!
And because it weighs 8.87KG, the delivery fee is automatically RM99.74. And this amount is delivery of the shoes, not including the cost price of the shoe. So ok lo, I screen shot this and personally inquire ezbuy Malaysia thinking maybe got error. Because for Buy-for-Me service, once item reach their warehouse, they will repack the items to save delivery cost. It is also promised on their website and policy. Then after I consult them, this was their reply:
Ya ok I admit I was very pissed when replying them because I really cannot tahan with their shit service. As you guys can see, there are two similar pair of shoes I order, but how come only one pair weigh 7KG but another weigh less than 1KG? Make sense no? It's so obvious that there are errors somewhere but these guys can blatantly give this kind of unprofessional reply.
I am so tired of their shit rude feedbacks and snail service. For all the money they spent on advertising and brand rebranding, they should have spend it better on increasing their services and efficiency. There were also couple of times which my parcel arrive much later than the promised ETA. And for those who are wondering why didn't I confront them on their Facebook page or other social media platform instead, this is because ezbuy Malaysia does not allow postings on their Facebook page.
I am here just to express my frustration and alerting current and potential ezbuy users. So disappointed with their services. After all my parcels have arrived, I will never ever use their shit service again.
This post has been edited by BaoFatAuto: Jun 10 2016, 11:36 AM
Be aware of ezbuy Malaysia (65daigou MY)!