Email support.my@grab.com and you will get back your RM13
Write like this:
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Registered full name:
Registered e-mail address:
Plate number:
Relevant booking ID:

"Tell them what happen blah blah blah"
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Everyone also know that we need to accept the job request then only we can see the customer personal number.

Once got the job, number shown then call to confirm location and time .. so simple also cannot do ? If the customer say not now, call grab immediately to have immediate refund if the customer don't know how to cancel the booking .. sigh..

Sorry bro, I too heat up, some driver never use brain to think.

Even if we are the one who cancel can get refund instantly la. Not sure about klia trip tho.

Edit:  If already arrive driver or rider cannot cancel lol.

Those who want to register as Grab Driver could PM me.

Rider cancelled at 4 min 59 sec, you  ....kena multiple times

you shouldn't 'pick up' the rider if he/she/they didn't enter the car yet.

how do you check how many times had the rider used grab?

How sure are you ?  Do we really need to email only can get back the refund.. I wonder .. I feel pity for those need to email to get back refund..

I also kena few times for rider play the apps.

Example : I received a job request from xxx location to xxx location. Then I called the customer, customer told me she only go at 9pm instead of 8pm , I asked her to cancel and she said don't know , look at her record , only used grab for 4th times , damm noob. I straight away cancel and call HQ to ask for refund, after hang up the call, refund is there !