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 GrabCar Driver Resource Centre & FAQ

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ClaraAnnabelle
post Oct 19 2016, 10:52 AM

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QUOTE(jackal_x2005 @ Oct 18 2016, 02:23 PM)
if you want the activation to be fast, go to Jaya One PJ office for 24 hours activation.
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walao eh!!! just now received email from Grab said need 2 weeks to process application WTF bangwall.gif
ClaraAnnabelle
post Oct 24 2016, 02:47 PM

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Hi Sifus,

May I know how to check weekly earning in apps? And how to check incentive block? Thx notworthy.gif
ClaraAnnabelle
post Oct 24 2016, 03:43 PM

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QUOTE(AskarPerang @ Oct 24 2016, 02:56 PM)
This is not like Uber. Weekly earning will be emailed to you on Friday (for last week statement). But is a very brief version. Not detail at all.

Incentive block here (choose which area you are):
https://www.grab.com/my/blog/driver/car/
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After check the incentive block.... How the Gross Top Up by Grab & Net Guarantee calculate?

If let say I get 2 trips RM8.00 each between 8-9am on Sunday how much I can get ?
ClaraAnnabelle
post Oct 24 2016, 04:14 PM

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QUOTE(hahagang @ Oct 24 2016, 03:50 PM)
Total fare 16, Sunday 8-9 am is peak, guarantee fee for 2 trips done is 25.00, 25-16 = 9 , then 20% deduct, left 7.2 as incentive top up .

Pls check the previous posts, few already made example.
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Thanks for the explanation notworthy.gif notworthy.gif
ClaraAnnabelle
post Oct 25 2016, 04:54 PM

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QUOTE(adamhzm90 @ Oct 25 2016, 04:15 PM)
hurm been one week and still no update for my application
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TRY GET TOUCH WITH THE GUY AMAN 019-308 8844. HE HELPED ME TO ACTIVATE GRAB ACCOUNT WITHIN 24 HOURS
ClaraAnnabelle
post Oct 25 2016, 05:58 PM

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QUOTE(adamhzm90 @ Oct 25 2016, 04:57 PM)
noted. do we need to get into training or something?
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He will send u the link for training and quiz... smile.gif
ClaraAnnabelle
post Oct 27 2016, 09:16 AM

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QUOTE(doraemonkiller @ Oct 27 2016, 12:40 AM)
Drive 2 days last week get RM297.60 nett after minus commission. Horreh!
XD
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May I know how can we know whether we are entitle the incentive pay? Thx icon_question.gif

I'm using IOS...many function could not see sad.gif

This post has been edited by ClaraAnnabelle: Oct 27 2016, 09:20 AM
ClaraAnnabelle
post Oct 27 2016, 10:27 AM

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QUOTE(doraemonkiller @ Oct 27 2016, 09:50 AM)
Is there any increase of your credit amount?  Or check from your transactiom history.
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No increase credit amount in my transaction history sad.gif

Mean I'm not eligible to get incentive... cry.gif
ClaraAnnabelle
post Oct 27 2016, 11:08 AM

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QUOTE(Imleonardlim @ Oct 27 2016, 11:01 AM)
U can always send email to gc.my.payments@grab.com to ask ur eligible of incentive

sample email

RE: 12 OCT - 19 OCT incentives
Name: xxx xxx  xxxx
NRIC: xxxxxxx xx xxxx
Car plate: xxx 1234

then start ur story...
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If not mistaken there are some requirements for us to get the incentive right.... My acceptance rate less than 90% and no KLIA trip sad.gif
ClaraAnnabelle
post Oct 27 2016, 02:45 PM

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QUOTE(Imleonardlim @ Oct 27 2016, 11:19 AM)
acceptance must be 90% and above
rating must be 4.4 and above
cancellation must be 10% and below
pick up 50% at CSA

above 4 need to aware for incentive earner
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CSA is within Klang Valley area?
ClaraAnnabelle
post Oct 28 2016, 05:04 PM

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Today earn additional RM5 is it directly transfer credit to our Grab Wallet? Or will accumulate until next incentive?
ClaraAnnabelle
post Nov 8 2016, 02:18 PM

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QUOTE(nickerlas @ Nov 8 2016, 02:04 PM)
Just calculated my earning for the past two hours. Something like net 20 after petrol deduction. Sigh. How are some drivers earning like 1k plus a week?
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Aim for incentive hour block smile.gif
ClaraAnnabelle
post Nov 9 2016, 09:13 AM

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Incentive has transferred to credit wallet....How can we transfer to our bank account?

If I online start from 8.40pm and get ping at 8.53pm, so my online time for incentive is 20 mins?
ClaraAnnabelle
post Nov 9 2016, 10:03 AM

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QUOTE(doraemonkiller @ Nov 9 2016, 09:31 AM)
They will transfer on Thursday or Friday.
Yes 20mins.
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As I know GC only will transfer the credit to our bank account when the credit is more than RM150.... right?
ClaraAnnabelle
post Nov 10 2016, 09:46 AM

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QUOTE(AskarPerang @ Nov 10 2016, 09:31 AM)
anything above RM150 will be auto transfer out to your bank tomorrow after Friday prayer.
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150 is too much sad.gif I only prefer to put balance 50 credit in wallet sad.gif

Mean if we quit and do not want to drive with GC, the balance credit forever stuck in there sad.gif
ClaraAnnabelle
post Nov 11 2016, 09:58 AM

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QUOTE(AskarPerang @ Nov 10 2016, 10:56 PM)
I emailed before complaining about a rider. I wrote in full details everything. but the robot response ask me to call CS. really waste my time only.

And in my opinion, all drivers need to start calling CS fighting for our right. How can rider is always having the upper hand now? Here is same example of rider wrong doing:

- Note put 5 people. You as driver want to accept or not such ping request?
- Note put no proton no perodua. You driving saga want to accept or not such ping request?
- Multiple stops. Ma pren species always like to do that.
- Divert to other place like bank. Must stop and wait for rider to settle stuff. Same ma pren species favourite request.
- Two way round trip. but trip back rider don't want / refuse to request using Grab (because will not get back the same driver).
- Freaking long waiting time for rider to appear and get into the car. Rider take sweet time like a boss. Hey we are not their personal driver. Time is money.
- Rider simply drop pick up location. Inaccurate.
- Rider cheated the fare. Set destination nearer than actual drop off location. 
I suggest everytime we face such riders, we call CS and complain. We must let Grab wake up and see the importance of drivers able to get a say on rider as well.
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Totally these are my heart voice cry.gif Some of the rider really think Grab is their personal driver.... Wait them more than 5 minutes at lobby area.... Some ma pren got badly body smell dry.gif gonna faint while driving ..... some slam car door cry.gif

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