Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

 Data Roaming Problem with Celcom <IMPORTANT>, being charged even if data is not on

views
     
kroul2
post Dec 13 2016, 11:53 PM

«DᴀyDRᴇᴀᴍ»
******
Senior Member
1,257 posts

Joined: Aug 2015
From: Malaysia
Solution: remove the sim card or turn off mobile network
kit2
post Dec 14 2016, 01:11 AM

Look at all my stars!!
*******
Senior Member
2,289 posts

Joined: Jan 2013
QUOTE(Fazab @ Dec 13 2016, 11:14 PM)
Have same problem with Celcom Xpax. Got charged ~RM50 when data is OFF.

Celcom refuse to entertain, so will complain to CFM.

Anybody has a good solution to prevent this happening? Travelling soon, and dreading it...
*
put your celcom card into an old school 2g phone. get a local sim for your smartphone.
fireballs
post Dec 14 2016, 01:18 AM

10101
*******
Senior Member
5,650 posts

Joined: Mar 2012
biasalah.. not telco issue, its due to the nature of your phone.

my method for smartphone:
turn off data, turn off roaming,
delete all APN entry, including mms

best way is to change phone to nokia 3310. can do banking with no worries
get yourself a umobile sim, unlimited data roaming in singapore for only rm10 a day!

adiwarna
post Dec 14 2016, 02:06 AM

Look at all my stars!!
*******
Senior Member
2,669 posts

Joined: Jun 2009
Switch to another telco which does not offer data roaming
cicak.fakir
post Dec 14 2016, 08:31 AM

Casual
***
Junior Member
387 posts

Joined: May 2016
For Celcom

IR ON
IR OFF

Send to 28882. Will take few minutes to process. Keep the sent and confirmation SMS as proof.

Avoid sending at midnight - I sent at 1:03am earlier, and it responded with "failed for now", probably due to system maintenance period.

If still got charges after disabling, you can argue that "IR OFF" per the SMS.

edit:
attachments from "28882 and "Celcom"

Attached Image

Attached Image

This post has been edited by cicak.fakir: Dec 14 2016, 08:34 AM
JuneResources
post Dec 14 2016, 09:18 AM

ONE Stop Resources
*******
Senior Member
4,177 posts

Joined: Mar 2012
From: Kuala Lumpur




QUOTE(kit2 @ Dec 14 2016, 01:11 AM)
put your celcom card into an old school 2g phone. get a local sim for your smartphone.
*
I heard from Singapore telco effective April 2017 onwards, they will shut down ALL 2G network in Singapore.
In simple, even you bring your old school 2G phone to Singapore, you can't receive incoming normal message in the future time.


cicak.fakir
post Dec 14 2016, 09:48 AM

Casual
***
Junior Member
387 posts

Joined: May 2016
great.

> charge premium for optional local data.

> implement a technology that use data even for calls

> make devices that uses data even for calls

> while waiting older devices to be purged off network, nurture people and replace devices to ever become "data-dependent"

> charge premium for optional roaming data

> roaming partner shuts down non-data network.

> enjoice windfall

I think gomen should start investigating this roaming charges, like in europe. if not mistaken, they going to flatten charges within EU. at the very least, goken should take away the excessive profits these telcos are making under roaming arrangement. isn't the an act about businesses profiteering off sudden windfall?
kit2
post Dec 14 2016, 10:51 AM

Look at all my stars!!
*******
Senior Member
2,289 posts

Joined: Jan 2013
QUOTE(JuneResources @ Dec 14 2016, 09:18 AM)
I heard from Singapore telco effective April 2017 onwards, they will shut down ALL 2G network in Singapore.
In simple, even you bring your old school 2G phone to Singapore, you can't receive incoming normal message in the future time.
*
too bad then. pay celcom then smile.gif
RDoe
post Dec 14 2016, 11:03 AM

Regular
******
Senior Member
1,556 posts

Joined: Jul 2015
QUOTE(cicak.fakir @ Dec 14 2016, 08:31 AM)
For Celcom

IR ON
IR OFF

Send to 28882. Will take few minutes to process. Keep the sent and confirmation SMS as proof.

Avoid sending at midnight - I sent at 1:03am earlier, and it responded with "failed for now", probably due to system maintenance period.

If still got charges after disabling, you can argue that "IR OFF" per the SMS.

edit:
attachments from "28882 and "Celcom"
Tried on my prepaid lines and got this reply:

Sorry, your plan is not eligible to enjoy this service and your request is unsuccessful.

Only for postpaid? ohmy.gif
JuneResources
post Dec 14 2016, 11:17 AM

ONE Stop Resources
*******
Senior Member
4,177 posts

Joined: Mar 2012
From: Kuala Lumpur




QUOTE(RDoe @ Dec 14 2016, 11:03 AM)
Tried on my prepaid lines and got this reply:

Sorry, your plan is not eligible to enjoy this service and your request is unsuccessful.

Only for postpaid?  ohmy.gif
*
Prepaid default setting have available for international roaming..
RDoe
post Dec 15 2016, 11:57 PM

Regular
******
Senior Member
1,556 posts

Joined: Jul 2015
QUOTE(JuneResources @ Dec 14 2016, 11:17 AM)
Prepaid default setting have available for international roaming..
*
And cannot cancel... Thanks, anyway. blush.gif
JuneResources
post Dec 17 2016, 08:17 AM

ONE Stop Resources
*******
Senior Member
4,177 posts

Joined: Mar 2012
From: Kuala Lumpur




QUOTE(RDoe @ Dec 15 2016, 11:57 PM)
And cannot cancel... Thanks, anyway.  blush.gif
*
If let say you want to turn off the international roaming for prepaid, sorry to say nothing can off.
Unless your credit balance only RM1 and roaming to other country..
kroul2
post Dec 18 2016, 11:05 PM

«DᴀyDRᴇᴀᴍ»
******
Senior Member
1,257 posts

Joined: Aug 2015
From: Malaysia
QUOTE(leepalmer @ Dec 18 2016, 09:47 PM)
The best advice, I think smile.gif By the way any recommendations on alternative roaming provider? I need wide coverage, preferably with fast Internet connection available + unlimited calls. Any reviews on Pond Mobile ? Thanks in advance.
*
Go for Digi and U Mobile roaming features instead. Celcom also better
Fazab
post Dec 22 2016, 08:53 AM

On my way
****
Senior Member
519 posts

Joined: Jun 2011


QUOTE(Fazab @ Dec 13 2016, 11:14 PM)
Have same problem with Celcom Xpax. Got charged ~RM50 when data is OFF.

Celcom refuse to entertain, so will complain to CFM.

Anybody has a good solution to prevent this happening? Travelling soon, and dreading it...
*
Update

After filing a complain with CFM webiste, a week later, Celcom refunded my RM45. thumbup.gif

So they will listen if you keep keep keep pressing the buttons.

So I put on hold porting out to Maxis........
Fazab
post Dec 22 2016, 09:02 AM

On my way
****
Senior Member
519 posts

Joined: Jun 2011


Incidentally, my phone salesman buddy suggested a partial solution :

Some models of phones have dual SIM slots; one of which will only work on 2G.
e.g. Lenovo etc.

So when overseas, pop the M'sian SIM card into the 2G slot. Can still SMS and receive calls
Then buy a local prepaid and pop it in the 4G slot. Use data on local network.
Or leave empty and survive on Wifi.

Time to change phone......

 

Change to:
| Lo-Fi Version
0.0192sec    0.92    6 queries    GZIP Disabled
Time is now: 15th December 2025 - 12:45 AM