Forumer you are complaining against: Roger89
Item being sold/bought: Cornell Water cooler
Original thread link: https://forum.lowyat.net/index.php?showtopic=3922798&hl=
Date of transaction: 17 April 2016
Details of the complaint :
I've contacted seller on Saturday and COD the next morning at Caltex Taman Melawati.
Due to the location, I couldn't test the item before buying but he assured me that the item is working fine and he gave me 7 days warranty for it.
That evening I return home and tested the fan and discovered that the water container plug has hardened and is leaking water.
Two of the button doesn't work - timer & swing. The Water button need to be press hard to function.
I can accept the cosmetic look as wear and tear damage over time. However, the item is being advertised as excellent but is indeed semi faulty.
I have contacted the seller again informing the issues and requesting a refund, but he replies that the leak can simply be fix by replacing a "tape".
And he only mention that the ionizer function is too old to work.
I reply again telling him, simply replacing a tape will not do. You are plugging a hole with water with a normal tape.
And I told him if he didn't want to accept the return, at least refund me half the amount because I have to fix the issues myself.
Until today he didn't reply my text. Last SMS sent 17 April 2016 18:57:22.
P.S. With this kind of attitude, I just want to return back the fan and get a full refund.
28/04/2016 Update
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Last communication with him was on the 21st April. He asked for my bank account to partially refund but I insist to return the product.
And I have provided my Maybank acc. No reply and no money received until today.
I've checked he was online earlier today as well.
03/05/2016 Update
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Roger still refuse to take back the fan. He still insist on partial (50%) refund. Since I don't want to drag this matter longer, I told him to refund me RM80. I'll bear the RM20 loss for this shitty fan. And yet until today he still didn't reply nor bank in the amount. I am requesting Apis_LuaLua to assist in this matter. You can even check his thread. His advertisement was misleading and yet he refuse to take responsibility.
This post has been edited by even_steven: May 3 2016, 09:26 PM
Complaint against Roger89, False advertising and not honoring claim