my utorrent download is so slow D: i'm on a 500 mbps connection but i'm only getting 500 kbps downloads. does anyone know if TIME is throttling torrents?.

This post has been edited by abusive123: Apr 5 2016, 09:38 PM

anyone?

how is everyone getting such good speedtest results. mine isnt even reaching 500 mbps on an ASUS AC68U

Anyone else from subang having issues ?

Does anyone play world of warcraft on TIME? Ping fluctuating between 8-10pm for the last few days..what gives?

This post has been edited by abusive123: Oct 22 2016, 10:01 PM

guys, is TIME throttling now? Past week i'm getting REALLY REALLY bad ping to World of warcraft. and its ALWAYS happening between 9 - 11 pm. All my friends on TMNET and Maxis are not having this issue.. So this is a ISP problem. What gives??

1 <1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 52 ms 7 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 11 ms 15 ms 15 ms 223.28.2.1
5 8 ms 8 ms 7 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 8 ms 8 ms 124.158.226.149
7 8 ms 8 ms 7 ms xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241]
8 8 ms 9 ms 11 ms 124.158.224.70
9 84 ms 83 ms 76 ms 4826.sgw.equinix.com [27.111.228.74]
10 193 ms 194 ms 186 ms so-0-7-0-0.cor01.per02.wa.VOCUS.net.au [114.31.206.140]
11 179 ms * 182 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128]
12 169 ms 178 ms 183 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]
13 180 ms 178 ms 177 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
14 185 ms 189 ms 178 ms 27.111.251.106
15 172 ms 168 ms 172 ms 103.4.115.248

EDIT: Did another traceroute. What do these (*) mean?

1 <1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 2 ms 1 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 1 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 9 ms 15 ms 15 ms 223.28.2.1
5 8 ms 9 ms 7 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 8 ms 8 ms 124.158.226.149
7 8 ms 7 ms 8 ms xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241]
8 9 ms 9 ms 8 ms 124.158.224.70
9 84 ms 76 ms 78 ms 4826.sgw.equinix.com [27.111.228.74]
10 182 ms * 193 ms so-0-7-0-0.cor01.per02.wa.VOCUS.net.au [114.31.206.140]
11 * 169 ms 175 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128]
12 188 ms 183 ms 180 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]
13 173 ms 178 ms 176 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
14 185 ms * 192 ms 27.111.251.106
15 171 ms 179 ms 171 ms 103.4.115.248

This post has been edited by abusive123: Oct 24 2016, 10:06 PM

by any chance, are you affected as well? I'm on between 1k - 5k ping at the moment.

@yeapch01 please would you be able to look into this. Its been unplayable for me the past week.

Thanks. I've already written to TIME CS and hope they can resolve the issue asap.

This post has been edited by abusive123: Oct 25 2016, 04:02 PM

those of you whom are looking to get TIME to use for online gaming.. dont bother for now. it seems TIME can't resolve serious network lag or even bother responding to customers emails.

whats worse..when i tried to call them..they firm believe the network is fine..and theres no issue despite the fact i posted screenshots of the 4-5k ping i was getting.

For my situation, its definitely not a fault from my end
1) I use a Asus RT-AC68U
2) The lag issue issue happens at a particular hour, 9 pm to 11 pm
3) Its affecting various users, who are also on TIME, but not other users who are on other Malaysian ISP's such as TMNET or Maxis.

What peeves me the most is that customer service wasn't even remotely helpful and kept asking me to restart my modem, restart my computer etc. As if I haven't done all that already.

As of last night, ping in WoW has gone up steadily from 100 ms to 250 ms

<1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 2 ms 2 ms 1 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 11 ms 15 ms 7 ms 223.28.2.1
5 8 ms 8 ms 8 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 11 ms 8 ms he.sgix.sg [103.16.102.81]
7 40 ms 40 ms 46 ms 10ge1-16.core1.hkg1.he.net [184.105.223.189]
8 194 ms 193 ms 198 ms 100ge8-2.core1.lax2.he.net [184.105.64.125]
9 202 ms 202 ms 202 ms 100ge8-2.core1.pao1.he.net [184.105.81.237]
10 205 ms 215 ms 208 ms 10ge4-1.core1.sjc1.he.net [72.52.92.114]
11 224 ms 226 ms 224 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
12 232 ms 231 ms 232 ms bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
13 228 ms 228 ms 228 ms ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31.199.37]
14 230 ms 228 ms 228 ms ten-2-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.77]
15 228 ms 228 ms 228 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
16 228 ms 228 ms 228 ms 27.111.251.106
17 * * * Request timed out.
18 228 ms 228 ms 228 ms 103.4.115.37

Tracert 2
1 <1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 2 ms 2 ms 1 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 1 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 9 ms 14 ms 12 ms 223.28.2.1
5 9 ms 7 ms 7 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 18 ms 8 ms he.sgix.sg [103.16.102.81]
7 43 ms 48 ms 49 ms 10ge1-16.core1.hkg1.he.net [184.105.223.189]
8 194 ms 194 ms 198 ms 100ge8-2.core1.lax2.he.net [184.105.64.125]
9 210 ms 202 ms 202 ms 100ge8-2.core1.pao1.he.net [184.105.81.237]
10 216 ms 223 ms 245 ms 10ge4-1.core1.sjc1.he.net [72.52.92.114]
11 224 ms 224 ms 224 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
12 232 ms 231 ms 232 ms bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
13 228 ms 228 ms 228 ms ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31.199.37]
14 228 ms 228 ms 228 ms ten-2-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.77]
15 228 ms 228 ms 228 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
16 228 ms 228 ms 228 ms 27.111.251.106

As of last night, WoW ping has gone up steadily from 100 ms to 250 ms..i dont know if TIME has changed the routing again, but its worse now than before.

Tracert #3
<1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 2 ms 2 ms 1 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 11 ms 15 ms 7 ms 223.28.2.1
5 8 ms 8 ms 8 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 11 ms 8 ms he.sgix.sg [103.16.102.81]
7 40 ms 40 ms 46 ms 10ge1-16.core1.hkg1.he.net [184.105.223.189]
8 194 ms 193 ms 198 ms 100ge8-2.core1.lax2.he.net [184.105.64.125]
9 202 ms 202 ms 202 ms 100ge8-2.core1.pao1.he.net [184.105.81.237]
10 205 ms 215 ms 208 ms 10ge4-1.core1.sjc1.he.net [72.52.92.114]
11 224 ms 226 ms 224 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
12 232 ms 231 ms 232 ms bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
13 228 ms 228 ms 228 ms ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31.199.37]
14 230 ms 228 ms 228 ms ten-2-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.77]
15 228 ms 228 ms 228 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
16 228 ms 228 ms 228 ms 27.111.251.106
17 * * * Request timed out.
18 228 ms 228 ms 228 ms 103.4.115.37

This post has been edited by abusive123: Oct 27 2016, 08:40 AM

It's all gone wrong for TIME at the moment. I dont know whats happening behind the scenes but its a mess. A whole bunch of online games are affected at the moment. I play World of warcraft and its at a bad state right now ping wise.

I think what peeves me off the most is that they dont bother to respond to my emails or when i do call them, they're not the slightest bit helpful at all. The only person that has been helpful is Yeapch01 and he isnt even working directly for TIME. Its just a frustrating period right now to endure.

at work now, is oceanic wow ping still bad? was like 250 or somethng this morning from the usual 100 we used to get.

This post has been edited by abusive123: Oct 27 2016, 05:16 PM

in game lag is happening across the board for TIME at the moment. No notifications or anything by TIME that they are working to fix this issue. they dont even bother to respond to emails. They rather just leave everybody in the dark. Top quality service by an ISP that brags its ahead of the rest.

This post has been edited by abusive123: Oct 27 2016, 08:32 PM

Its happening to everyone. I play WoW and i'm getting higher latency than usual. What's worse even after sending them tracerts, multiple emails etc, they refuse to acknowledge the problem or even respond to any of my emails. TERRIBLE CUSTOMER SERVICE. Not even an ETA to when all this will be fixed. We're all just forced so sit in the dark meanwhile.

The ping on others ISP are not affected its just TIME. i've said it before already TMNET and Maxis not affected. The ping on peak hour and non peak hour is the same, i've been saying the routing has changed and has made the latency worse than before. I sent 2 tracerts to TIME to clearly illustrate that. Its been more than a week now and this issue isnt resolved.

This post has been edited by abusive123: Nov 2 2016, 10:08 AM

Sounds like the same thing to be honest. This was what I sent to them almost a week back (and they haven't replied to me by email that they're looking into it).

Before the game started lagging (100 ms latency):
1 <1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 52 ms 7 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 11 ms 15 ms 15 ms 223.28.2.1
5 8 ms 8 ms 7 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 8 ms 8 ms 124.158.226.149
7 8 ms 8 ms 7 ms xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241]
8 8 ms 9 ms 11 ms 124.158.224.70
9 84 ms 83 ms 76 ms 4826.sgw.equinix.com [27.111.228.74]
10 193 ms 194 ms 186 ms so-0-7-0-0.cor01.per02.wa.VOCUS.net.au [114.31.206.140]
11 179 ms * 182 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128]
12 169 ms 178 ms 183 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]
13 180 ms 178 ms 177 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
14 185 ms 189 ms 178 ms 27.111.251.106
15 172 ms 168 ms 172 ms 103.4.115.248

After the game started lagging (>250 ms latency)
<1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1]
2 2 ms 2 ms 1 ms ag-01-glsfb.ni.time.net.my [223.28.0.216]
3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
4 11 ms 15 ms 7 ms 223.28.2.1
5 8 ms 8 ms 8 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
6 8 ms 11 ms 8 ms he.sgix.sg [103.16.102.81]
7 40 ms 40 ms 46 ms 10ge1-16.core1.hkg1.he.net [184.105.223.189]
8 194 ms 193 ms 198 ms 100ge8-2.core1.lax2.he.net [184.105.64.125]
9 202 ms 202 ms 202 ms 100ge8-2.core1.pao1.he.net [184.105.81.237]
10 205 ms 215 ms 208 ms 10ge4-1.core1.sjc1.he.net [72.52.92.114]
11 224 ms 226 ms 224 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
12 232 ms 231 ms 232 ms bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
13 228 ms 228 ms 228 ms ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31.199.37]
14 230 ms 228 ms 228 ms ten-2-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.77]
15 228 ms 228 ms 228 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
16 228 ms 228 ms 228 ms 27.111.251.106
17 * * * Request timed out.
18 228 ms 228 ms 228 ms 103.4.115.37

This post has been edited by abusive123: Nov 2 2016, 02:08 PM