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TIME [OFFICIAL] TIME Fibre Broadband™ v3.o, 500 Mbps of rocket science

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jjj2
post Apr 4 2018, 07:31 PM

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QUOTE(llk @ Apr 4 2018, 07:22 PM)
Hi guys, i have a question here, actually i subscribed together with Voice max plan but when i check through the online selfcare it shown Voice basic plan, i have called CS and he told me that since i just registered the online selfcare yesterday so it will be refreshed in 3 working days to show the actual plan i have subscribed, not sure this is true, if someone have this experience mind to share?
*
Hi,

You can wait 1 - 2 days as the selfcare takes some time to reflect.
If it does not, you may go to https://modification.time.com.my
to perform the service modifications.

Feel free to buzz me should you require further assistance.

Thanks.

This post has been edited by jjj2: Apr 4 2018, 07:32 PM
jjj2
post Apr 5 2018, 12:45 PM

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QUOTE(potatocam @ Apr 5 2018, 12:03 PM)
Hi guys, i have successfully installed my new TIME 100mbps plan.
Just curious, does the installer provided the deck phone together with modem and router?
For mine, is without phone, or this is normal?  hmm.gif
*
Hi,

Please check your package subscribed.

Voice Package :
Basic --- No Free Phone, No Free Calls
Lite -- Add RM2.50/month, Free Dect Phone (worth RM149), Free 30mins/month
Max -- Add RM10/month, Free Dect Phone (worth RM149), Free 300mins/month


If you want to modify your Voice package, please kindly proceed to https://modification.time.com.my

Feel free to buzz me or 1800 18 1818 should you require further assistance.

Thank you.
jjj2
post Apr 5 2018, 12:56 PM

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Hi Guys,

For your convenience, please kindly proceed to https://modification.time.com.my
if you want to modify the followings :

1) Amend / Add-on Call Forwarding/Call Divert feature

2) Change your TIME Home Voice Number (Eg. 03-5039 xxxx / 04-293 xxxx)

3) Upgrade or Downgrade your TIME Home Voice package

4) Merge/Split your existing accounts

5) Relocation (Indoor/Outdoor)


For more details, please kindly contact Customer Service @ 1800 18 1818 .

Thanks.
jjj2
post Apr 5 2018, 06:08 PM

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QUOTE(ezinger @ Apr 5 2018, 06:00 PM)
anybody using xiaomi mi 3 router? for it's price, how bad or good is it?
*
We have installed more than 100 units, so far signal penetration & coverage is a lot better than the default stock router given by Telcos (not mention).

We have also installed many latest 3G model (Gigabit ports), performance not much difference from 3. One thing important remember to upgdate to the latest firmware, else speed stuck at +-100Mbps .

If you want, I can loan you a unit to test.

Thanks.
jjj2
post Apr 5 2018, 11:46 PM

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QUOTE(@skyhawk@ @ Apr 5 2018, 11:09 PM)
please put me in the loop as well.. =)
wanna move in to new apartment next week
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Sure Bro, no problem at all smile.gif
jjj2
post Apr 5 2018, 11:48 PM

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QUOTE(tritonite @ Apr 5 2018, 08:05 PM)
I've noticed that I get better performance and latency when I'm in a specific IP range.

Is it possible to request that TIME always assigns me in that specific range? Not a single static IP, but just in a 61.6.x.* set, where x is a range of numbers.
*
Hi,

I'm afraid it's not possible unless solid evidence to show indeed the performance is affected by that particular IP range.

Thanks.
jjj2
post Apr 5 2018, 11:52 PM

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QUOTE(zeucx @ Apr 5 2018, 06:26 PM)
I will move to Serin Residency in Cyberjaya next month.
Thinking of subscribing Time Fibre there.
Got any promotion next month?

Currently 1=0, entitles for 1st month free.

And how do you guys compare TIME vs Unifi in term of ping, and youtube streaming speed? for 100mbps package
TIME's ping generally lower for Asia countries, for Europe & US & others continents, it depends.


and any issue to use torrent to download?
So far it's pretty good, though there are feedback about speed throttling reported. We are constantly monitoring its performance.

Feel free to contact us should you require any assistance.

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jjj2
post Apr 6 2018, 09:43 AM

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QUOTE(tritonite @ Apr 6 2018, 02:11 AM)
Well, it's the persistent problem reported numerous times in all versions of this thread where traffic to Australia is routed via the Hong Kong and US, instead of directly to Australia, via Singapore. It started back when the cable broke and traffic, understandably, was routed via the US.

Since then, it has constantly occurred where when the IP address is 61.6.x.*, when x is above 150, it's fine and traffic is routed directly to Australia - latencies are slightly over 100.

However, when x is 125 and below, it's routed via the US - latencies are constantly above 200.

Have not reliably gotten IPs where x is between 125 and 150, so can't comment on those.

So, having said that, maybe you can provide feedback to the tech personnel at TIME, and get them to look into it, and rectify the problem.

And here's a current tracert, where the routing to equinix.com (8) in the US clearly is the problem

CODE

Tracing route to 103.4.115.248 over a maximum of 30 hops

 1     3 ms     3 ms    10 ms  ag-01-glsfb.ni.time.net.my [223.28.0.216]
 2     3 ms     3 ms     3 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
 3    17 ms    26 ms    12 ms  223.28.2.1
 4    10 ms     9 ms    20 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
 5    10 ms    20 ms    10 ms  ae-2.edge-gw-1-sin-pip.sg.globaltransit.net [124.158.226.149]
 6    10 ms     9 ms    10 ms  xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237]
 7    10 ms    11 ms    13 ms  xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66]
 8   219 ms   219 ms   219 ms  4826.sgw.equinix.com [27.111.228.74]
 9   218 ms   219 ms   219 ms  ten-0-6-0-4.cor01.per02.wa.vocus.net.au [114.31.206.98]
10   222 ms   222 ms   222 ms  BE-102.cor01.syd11.nsw.VOCUS.net.au [114.31.206.128]
11   223 ms   233 ms   222 ms  bundle-100.bdr01.syd03.nsw.vocus.net.au [114.31.192.85]
12   222 ms   222 ms   231 ms  static-73.7.255.49.in-addr.VOCUS.net.au [49.255.7.73]
13   223 ms   231 ms   223 ms  xe-1-0-0.gw101.sy1.ap.equinix.com [27.111.240.140]
14   222 ms   222 ms   221 ms  27.111.240.17
15   222 ms   233 ms   223 ms  27.111.251.106
16   222 ms   222 ms   222 ms  103.4.115.248

Trace complete.



versus what the routing should be (taken from this very same topic (v3) back in Nov 2016)

CODE

 1    <1 ms    <1 ms    <1 ms  192.168.1.1
 2    2 ms    2 ms    2 ms  ag-01-glsfb.ni.time.net.my [223.28.0.216]
 3    2 ms    1 ms    1 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
 4    14 ms    15 ms    15 ms  223.28.2.1
 5    8 ms    8 ms    8 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
 6    8 ms    8 ms    8 ms  124.158.226.149
 7    8 ms    8 ms    8 ms  xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237]
 8    8 ms    8 ms    8 ms  xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66]
 9    8 ms    8 ms    9 ms  4826.sgw.equinix.com [27.111.228.74]
10  103 ms  103 ms  103 ms  ge-0-1-0-15.cor02.per02.wa.VOCUS.net.au [114.31.206.98]
11  103 ms  103 ms  103 ms  bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128]
12  102 ms  102 ms  102 ms  ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]
13    99 ms  139 ms    99 ms  as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
14    99 ms    99 ms    99 ms  27.111.251.106
15  103 ms  102 ms  102 ms  103.4.115.248

I'll provide another ~100ms tracert again, as soon as I can power-cycle myself back onto a 'good' IP address.
*
Hi Bro,

Very good findings indeed... I will forward to the network team to check.

Thanks.
jjj2
post Apr 6 2018, 09:48 AM

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QUOTE(Deathhunter @ Apr 6 2018, 09:46 AM)
Need a serious help here,
My router wifi isn't working I mean its not even showing up on my devices but connection is ohk as I have checked using LAN cable what happened to wifi???
Modem is TP Link Arher AC1200...can anyone please help?
*
Hi,

Have you tried to login and check whether the wifi has been turned off ?

You can whatsapp me... will guide you.
Thanks.
jjj2
post Apr 6 2018, 10:17 AM

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QUOTE(Deathhunter @ Apr 6 2018, 09:49 AM)
I actually forgot my router password sleep.gif is there anyway to get it back?
*
Did you set in your own or its default ?

If its default, try TIMExxxx (xxxx = last 4 digits of your router Mac Address).
You may locate it the password at the small sticker behind the router.

Thanks.
jjj2
post Apr 6 2018, 01:03 PM

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QUOTE(Chokolat @ Apr 6 2018, 12:43 PM)
hi there. may i know the reception for Shah alam, section 22 be exact. Indah Alam Apartment
*
Hi,

Yes its ready for service. We can assist you for Registration & Installation as well as all technical matters.

Thanks.
jjj2
post Apr 6 2018, 01:07 PM

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QUOTE(jonathanchee315 @ Apr 6 2018, 12:34 PM)
Hi JJ, currently I am on Unifi 10mbps package rm 149, which the speed is killing me recently, until I decided to look up other alternative. I am worried about Time stability and speed, are they reliable? Will there be ping drop ?

Whats the package or promotion now, I am really interested, does Time come with something like hypp TV package thing?

TQ
*
Hi,

Thank you for you interest smile.gif

It's quite reliable, perhaps the top in pricing & performance in market nowadays.

Be sure to register bfore 8 Apr to enjoy 1st month free under 1=0 Promo.
Hypetv similiar thing you will need to go for Astro IPTV which the package speed is not on par with TIME Home broadband itself.

Feel free to pm me your email, will send you more packages details.

Thanks.
jjj2
post Apr 6 2018, 06:56 PM

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QUOTE(fli_guy84 @ Apr 6 2018, 05:47 PM)
Hi jjj2. Do you know when will Wellesley Residences in Butterworth will get Time Fibre? Surrounding buildings Park View, Sea View and Ocean View have already gotten the service.
*
Hi,

My team is currently installing for one of the condo there and waiting for to proceed with yours infra.

Will update you again.

Thanks.
jjj2
post Apr 7 2018, 08:52 AM

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QUOTE(GreenSamurai @ Apr 7 2018, 01:21 AM)
I have already checked on the website and their service team also confirmed date to install tomorrow. Just that suddenly the service team sms me and say the fiber is not ready and tomorrow will no signal even if they come and install for me.
*
Hi,

May I know is your building just newly have TIME service ? Please provide more details so that we could assist you.

Feel free to PM me your account details.

Thanks.
jjj2
post Apr 7 2018, 08:56 AM

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QUOTE(GreenSamurai @ Apr 7 2018, 08:55 AM)
Yes just newly have Time. This is my service number MR068007.
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Hi Bro, as P&C concern, please don't publish the details publicly.

Thanks.
jjj2
post Apr 9 2018, 10:40 PM

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QUOTE(chulk @ Apr 9 2018, 08:16 PM)
anyone of you able to access to    rarbg.to    via Time?
*
How about this one ? rarbgto.org
jjj2
post Apr 11 2018, 07:52 AM

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QUOTE(kekez @ Apr 10 2018, 11:06 PM)
what is the current promotion or small business package? then can we maintain the current fixed line ?
*
Hi,

This is JJ, TIME Disti for Small Business & Enterprise, SI for Service Deployment.

Thank you for your interest in TIME Fibre (Small Business Packages).

Until, 30 Apr, you are entitled for RM50 reduction up to 10 months for 50Mbps package (RM338 Normal Price, NOW RM288), and
RM100 for 100Mbps respectively (RM398 normal price, NOW RM298) !

Feel free to provide us your email or contact, we will need to understand more about your situation and will propose some solutions directly for you.

Thanks.
jjj2
post Apr 11 2018, 04:41 PM

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QUOTE(potatocam @ Apr 11 2018, 04:13 PM)
Is there a way to change our billing method via Self Care website or you have to call TIME support?
When I registered for this service, I specifically opted for EBill.
But when I checked my account login, it says Paper Bill (RM5/month).
*
Hi,

Please confirm again from the billing breakdown, though it's written in the Selfcare RM5 (Paper Bill) but actually it's not charged.

Thanks.
jjj2
post Apr 11 2018, 05:26 PM

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QUOTE(potatocam @ Apr 11 2018, 05:25 PM)
Thanks, I will check with TIME on this. Hopefully it stays as eBill.
I still haven't got the bill because I just had this service installed on the 4th. I'm taking precaution steps just in case if I'm really getting charged for the paper bill later.
*
Hi,

Yes you many very again with CS at 1800 18 1818, the bill will be ready in a couple of days & emailed to you.

Thanks.
jjj2
post Apr 13 2018, 12:22 PM

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QUOTE(TheLegend27 @ Apr 13 2018, 11:32 AM)
how to get tax invoice? can't find it online and time never email me also. i use auto debit.
*
Hi,

Usually its emailed to you, feel free to check out your email spam folder. If you dont receive it, please call 1800 18 1818 to ask them to send you.

Thanks.
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