If I had facebook, I absolutely would. It's why I was hoping for a better contact method than the level 1 support email.

time123 should be password.

Oh man. Anyone having trouble with TIME speed today?

http://speedtime.speedtestcustom.com/resul...38-fd694b0b047f

Almost like dialup.

I'm in PJ. Rather surprised at it, as even in the worst times it's never been this slow before (from memory, which isn't 100%).

Will give the CS line a call. Ta.

This post has been edited by Aelzen: Jun 5 2017, 01:02 PM

2.5mbps here. also KJ. on phone to support now.

Who is this technical team to which you speak? Because it doesn't seem like the same team I spoke to on the phone. They just wanted to reset my network and call back in two hours if it is still a problem. Same line as every time I've ever had a problem. Is there a secret number to call to speak to technicians instead of level 1 script-readers?

Not really bashing the system. I know that almost all folks that call support have no idea what they're talking about and couldn't troubleshoot out of a paper bag, but for the tiny percentage of us that have training as network engineers (albeit 15+ years out of industry in my case), it's terribly frustrating.

Well, my upload speed is fixed (278 or so). Download is now about 8mbps, which is admittedly better than 2.5.

Kelana Jaya here. Fixed.