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Unifi Official TM UniFi High Speed Broadband Thread V25

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fruitie
post Jun 10 2016, 11:13 AM

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jusbella, they refused to change... So failed and left already.
fruitie
post Jun 10 2016, 11:25 AM

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QUOTE(iguana_dude_619 @ Jun 10 2016, 11:18 AM)
tell them. if free upgrade I take.
149 + GST = Adv 30  rclxm9.gif
*
What a dream. laugh.gif
fruitie
post Jun 10 2016, 11:47 AM

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QUOTE(SilentForever @ Jun 10 2016, 11:46 AM)
So marked as solved?
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Yes. laugh.gif
fruitie
post Jun 10 2016, 12:53 PM

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QUOTE(SilentForever @ Jun 10 2016, 12:38 PM)
What they said lol tongue.gif
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He kept saying 28Mbps is normal, if below 24Mbps then can complain. sleep.gif

QUOTE(carcraze66 @ Jun 10 2016, 12:51 PM)
guysss, wanna ask anyone having problem downloading/updating apps from apple app store using unifi?

mine merely load, slow like tortoise lol
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Yes. problem with TM. TM already acknowledges.
fruitie
post Jun 10 2016, 01:08 PM

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QUOTE(SilentForever @ Jun 10 2016, 01:06 PM)
Poor fruitie sad.gif guess 80% is their t&c lol.
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Before he left, I said I will pray hard the speed keeps dropping. laugh.gif
He laughed. tongue.gif
fruitie
post Jun 10 2016, 01:27 PM

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QUOTE(SilentForever @ Jun 10 2016, 01:17 PM)
haha. Just today i speedtest mine and get around 24mbps. :'(
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If below that, can complain. biggrin.gif

QUOTE(jusbella @ Jun 10 2016, 01:19 PM)
Fruitie.... So sad to hear that.... They are lazy to improve the service.
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Kinda expected right? tongue.gif

QUOTE(yeelong @ Jun 10 2016, 01:24 PM)
it's their policy, BEST EFFORT available not necessary need to meet the speed advertised.
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If you follow my story then you will know what was going on.
80% of 30Mbps = 24Mbps, so if below that can complain, not as you claimed.
fruitie
post Jun 10 2016, 03:20 PM

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QUOTE(KKW @ Jun 10 2016, 03:16 PM)
It happen to me once when I install VIP20 two years ago. They capped my internet 18.8 mpbs and they claim is normal but I insist the technician to do their checking on their side and ask them capped it higher.

Before,

[attachmentid=6814868]

The next day, tada  biggrin.gif

[attachmentid=6814881]
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I insisted too but he just said nothing can be done. sleep.gif
The problem is I'm not alone, some on this forum too faced the same issue, so it is not about my area anymore. sad.gif

This post has been edited by fruitie: Jun 10 2016, 03:21 PM
fruitie
post Jun 10 2016, 03:51 PM

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QUOTE(soonwai @ Jun 10 2016, 03:47 PM)
Unifi Biz Professional One Hundred Megabits per seconds
user posted image
Tested on iPhone 6s & RGX4400 5GHz.

Very happy with the speed test but iTunes downloads still slow as a sloth.
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It is not about speed issue, it is the backbone of TM that causes the slowness on Apps Store... sad.gif
fruitie
post Jun 10 2016, 07:01 PM

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QUOTE(plumberly @ Jun 10 2016, 06:56 PM)
Got a TM marketing offer to switch from streamyx 8 to Unifi 30.

Like to confirm that once the contract period is over, the monthly price will remain at RM199?

Appreciate feedback from those who have exceeded the contract period on the post contract price. Thanks.
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Advance 30 only introduced to the market in last year's July, so everyone is still within contract. Also RM 199 is not a promo price, it's normal price advertised on its website.

I got it for RM 179, not a bad promo price, some lucky one got it at RM 169. That said, if follow other previous promo packages, people still get the same price even after contract. If you are looking for Advance packages users, then no luck, probably next year.
fruitie
post Jun 10 2016, 07:54 PM

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QUOTE(plumberly @ Jun 10 2016, 07:31 PM)
Ya, I forgot that RM199 is the usual price!

Just got a call from TM saying they will come on Monday. Asked about RM169 and he said no more RM169 package from now on. How true? Ha.

Even at 199, it is still a few dollars cheaper than my old streamyx + ASXXX package. Ha.

Any tips I can use to maximise this package (installation, gift etc)?

Thanks.
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Try to nego for RM 199 for Ruby pack.

Installation should be free.
fruitie
post Jun 10 2016, 08:29 PM

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QUOTE(bluetomsguy @ Jun 10 2016, 07:55 PM)
yeah...im the one lucky fella that is offered at 169...but refused it coz plus gst...gonna be to expensive for me
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Er, different needs, different preference. smile.gif

QUOTE(kebeckham7 @ Jun 10 2016, 08:13 PM)
ruby already have the same price with varnam and aneka pack...no more extra 10 ringgit
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Is it? Then I should ask for it too. laugh.gif
fruitie
post Jun 11 2016, 12:13 AM

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QUOTE(KbkB @ Jun 10 2016, 11:20 PM)
So VIP5 package getting free upgrade to VIP10? Then what about users like me on VIP10 who are paying more for the same package?
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Not all get though... smile.gif
I'm on Advance 30, no more feeling. Paying the same price as my previous VIP10. laugh.gif
fruitie
post Jun 11 2016, 12:21 AM

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QUOTE(KbkB @ Jun 11 2016, 12:18 AM)
How do you even get that price in the first place?. I wasn't offered that package for that price, I got the standard RM199 offer.
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Earlier it was RM 179 promo price, then increased back these two months..
fruitie
post Jun 11 2016, 10:09 AM

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QUOTE(kebeckham7 @ Jun 11 2016, 06:28 AM)
now price is like promo price plus customers force to add on free voice call
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Kesian, I don't need the free calls. laugh.gif
fruitie
post Jun 11 2016, 07:59 PM

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QUOTE(mztang52 @ Jun 11 2016, 06:52 PM)
Of course it does has benifit. The benifit is that your IP address will not be changed.
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What the? Can you stop misleading others. Since when UniFi home users get fixed IP address? It is still prone for disconnection even your router is turned on 24/7. Chances are low for UniFi but it still happens, for my case at least.

Just to clear some air, I'm not an IT background person but I do know some basic coding. I'm a HR practitioner. So bear with me. laugh.gif

This post has been edited by fruitie: Jun 11 2016, 08:00 PM
fruitie
post Jun 11 2016, 11:38 PM

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QUOTE(XeactorZ @ Jun 11 2016, 10:19 PM)
thanks for the explanation
so that means I can own them up to RM 5xx based on the email laugh.gif
here the article I found from TM website biggrin.gif

https://www.tm.com.my/Home/Broadband/unifi/...redit_Limit.pdf
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They will call you up if you miss even one payment. Credit limit is for you to spend, not for you to owe. Just like credit cards.
fruitie
post Jun 12 2016, 02:47 AM

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QUOTE(XeactorZ @ Jun 12 2016, 02:27 AM)
they won't call one lar
only send you a bill in red colour whistling.gif
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I received before because I forgot to pay twice. They will call to chase. These days I pay on time. I never receive bills because mine is online statement, no red bill yet. laugh.gif

P/s: Know the difference between "own" and "owe". biggrin.gif Own = Kepunyaan. Owe = hutang biggrin.gif

This post has been edited by fruitie: Jun 12 2016, 02:49 AM
fruitie
post Jun 12 2016, 10:52 PM

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QUOTE(Skeuomorphic @ Jun 12 2016, 10:49 PM)
This is the speed im getting, im subscribed to Advance 30 and my current router is the DIR-615. Should I complain?
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Yes please, below 24Mbps can complain already.
fruitie
post Jun 12 2016, 11:46 PM

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Know what if my speed is that low, I will act stupid and let TM come and fix it. Insist that the router has issue, force them to change for me. Oh well, if only my speed gets that low... laugh.gif
fruitie
post Jun 13 2016, 12:13 AM

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QUOTE(tritonite @ Jun 12 2016, 11:55 PM)
The thing is that a low speedtest reading can be forced and faked, and TM, especially in urban areas, have wised up to it.

Once they talk you through the process of doing a LAN cable connection speedtest through the phone, they've pretty much covered their behinds.

You could insist on a technician showing up, and as soon as he plugs his laptop into a LAN port of your router and gets a speedtest reading to their server that is within the best effort 85%, they can and probably will charge you the RM50 'wasting their time' fee.

Do it often enough, and they go into 'cry wolf' mode and stop taking you seriously after that.
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Of course, I'm not saying fake cases la. If the speed is really that low and I'm not an IT Savvy today, how? They still need to entertain me. I can plug in my LAN and all but still doesn't improve?

I was talking about genuine cases and not those fake cases. What about those uncles and aunties at home? I doubt they know how to do all these. If reset port doesn't work, they will insists to just get a technician to come over. As simple as this.

This post has been edited by fruitie: Jun 13 2016, 12:14 AM

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