Here's their excuse

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/reporting in femes thread

gg maxis

p/s : long time maxis user 15y+
ported out to blue corner last month
1 main + 1 supp

who can live with 2gb these days lol

Actually all the comments from everyone at their FB page proves that you weren't exaggerating. They are in deeper sh*t now after trying to deny the allegations.

Today maxis klcc sure have a big meeting regarding this

just adding my 2 cents, after 20 yrs with maxis.

i called up maxis CS for a chat after finding out abt all these offers upon porting out (what maxis officially calls "targeted offers"). i was told that they can't do anything for me in terms of a plan with better data while still getting good call rates, and told me the best i can do is to get the RM98 one plan with 1GB data. i just told CS that if that's the case even after being a loyal customer with maxis for 20 yrs, then porting out is very likely for me since celcom is giving so much more with only RM80/mth. CS insisted the off-the-shelve RM98 one plan is the cheapest choice.

a few days later, i received a call from maxis (03-67302138) offering me RM98 one plan with 5GB data, unlimited calls, no contracts, one-time offer. playing along, i took up the offer. since my billing period only ends middle of the mth, i was told that i will be given another 3GB for free, so i have up to 4GB to last til my current billing period ends. i will start the new billing period with the new plan with 5GB.

TBH, i am not happy with how maxis treat long-time customers n how they call this desperate act "targeted offers". if they have to wait til customers port out before making a move to retain the customers, that just means that maxis is hoodwinking customers who are less informed abt the data price war going on.
being with maxis all these years n now experiencing this 1st hand convinced me even more that porting out is the way to go.

Was considering to port to Maxis from Digi.... Will stay on now.  Sorry Maxis.

brofist!

i would always complaint about depleted quota even still in the middle of the month
dah la bayar bulan2, then quota habis kena give money to them some more

i had my eyes on the First Gold 80 long time d..

and when u shared that u n ur wifey were migrating to the blue team, i knew
it was time to say babai to maxis

sooo glad i switched.. cause like one of the forummers here said,
i dont even have to worry or check on my quota after using

wow ...blame game started ... now blame to CRM... well ... CRM system's setting also configured by human or "business team" which need to make the so called "decision" on the CRM setting before it can be roll out to production system ....

or maybe the CRM is set something like this "IF PORT OUT then OFFER else DO NOTHING"

cmon..maxis....just do a public statement, say sorry and begin to fixed the problem ... like that ... netizen will fell much more appreciated ... rather than just beat around the bush and say different excuses ....

Port in to maxis on Jan 29th  2016 ,port out on Tuesday and loyal team call me saying that I am selected from the loyalty department , offer me 2 plan
A) 88 7gb unlimited call/sms
B) 68 5gb unlimited call/sms
Both without contract
So I pick up the Rm68 plan

Thanks for the clarification. I was on the same plan as you. Did they also inform you that once you sign up, you can't go back to Surfmore 75? They made that very clear. Makes me wonder what the catch is.

I believed the one offered for RM68 are for Sabah/Serawak.

no such person as you cant prove it

now ask that person to come out with his phone number to confront Maxis
u think he dare? u think maxis wont write it off as system error and revert back to normal plan?

grow up

if a waterfish ported out months ago, what do you call current subs?

point is, grats to those who get good offer. for others this current plan is as good as it gets. good luck getting a white knight who will put his plan ($$) on the stake for the community

Morten didn't seem impressed to be making an apology judging from his body language.

now maxis saying ure liar bout what u typed...

bro..if ure truly honest..i think ur gf now using maxis 7gb unlimited call sms..can u show her first bill?
i think its more than a month now..

if its really really really true that maxis offered some customer and some not ??

care to share the bill? only the bill can save ur ass now !
thanks

=Z=

Bro best if u remove this bill. Or else it going to be viral

maxshit will say selected cust la..promo la..never exist then say ppl photochop   

Rumour has it Maxis will come up with RM50/month 10GB that will shake the RM80 gang (Celcom,DiGi,UMobile). Maybe end of this month or next or wait for smoke to clear up.
So diam2 aa,don't tell anyone. If true then good la. If not stay away from Maxis.
Maxis has the opportunity to turn the price war cause the other 3 decide to gang up. Come on Maxis, you can do it!

I only loyal to best price.Nothing personal.

Nice. Thanks on sharing my bill. Haha.
Will enjoy rm88 for 16gb end of this month.

“All in all, our intense focus on unmatched customer experience and to provide the best network for data is rewarded with happier customers. We have the highest customer satisfaction we have ever seen in various channels and our customer complaint level is now at its lowest in a decade. These are indeed proud achievements for us. The first phase of our transformation of becoming a high performing mobile company is more or less done. Now we have a strong foundation to push ahead with the second phase of our transformation of becoming the preferred choice for digital experience seekers. I am truly positive to what lies ahead of us and the increased empowerment we could offer individuals, homes and organisations.” he said.