so pissed off at MAXIS right now. few months back MAXIS revamped their old MaxisOne Plan to 5, 10, 15, 20gb and introduced their Sabah & Sarawak plan which comes with free internet from 1am-7am if you're in East Malaysia.

I'm on the 20gb MaxisOne plan, and after my 20gb quota is finished, I would buy their daily topup for 500mb at RM5/per day. For 1 month it works perfectly, the free internet at 1am-7am would not deduct from any of my paid quota.

After that, Maxis scamming technique kicks in, and whenever I have a daily pass, it would eat quota from the passes even after 1am.
I complained to Maxis and case number C17980582 (if any Maxis staff is reading this), and they replied it should not have deducted from my daily pass. They REFUNDED me for RM190+ for June and July 2016 bill and said that the issue has been FIXED, so i rated them a 10.

However this month, following my refreshed cycle, I wanted to test if Maxis really fixed the issue. But to my dismay, it deducts from my daily pass again, I called Maxis and lodged another report, case number C18106376. They say they will check and give me a call back. After 4 days, I got a call from Maxis and a female staff named Azwin said that technical staff says that it now deducts from daily pass before using the unlimited 1am-7am quota (Is this even fair? Is this even business wise?).

I replied they should have told me earlier and she said its mentioned in their TERMS AND CONDITION. I told her I have read the recent TNC but found nothing of the sorts. I said that Maxis should informed me of the new TNC if there are any changes. I request she send me the NEW TNC she mentioned and highlight the part which states what she said is true. She told me what she said through 'this' phone conversation represents Maxis NEW TNC and the call with me is recorded so its "SAH", even though I insist there should be a black and white to confirm her 'report'.

Is there anything I can do except posting this so that other people know Maxis is also scamming an OLD CUSTOMER like me? I've been using Maxis for 7 years with average bill of RM400 per month. I guess Maxis doesn't like me as a customer.