They offered me RM68 for 5GB + unlimited calls + Spotify
and RM88 for 8GB + unlimited calls + Spotify

I declined.

I was sarcastic and told the guy the only way I will stay is if they offered me a brand new iPhone for free lol. And I told him, I know it's not his fault, but please feedback to his boss that retaining customers only at the point of leaving is rather moot.

What is the current plan you are using? Feel like it is a OnePlan128 with RM10 rebate and extra 4GB free

but still little bit expensive ...RM88 will be better

Do not accept anything  higher than the two packages below.
RM68 for 5GB + unlimited calls + Spotify
RM88 for 8GB + unlimited calls + Spotify

i think maxis is offering RM118 for 7GB to test the market

how long ur tenure with maxis ?

But are u still subscribed to maxis? If yes then u're paying more than rm118. Either u accept the offer or port out to other service providers.

elite by Maxis definition is "Request To Port Out to other provider"

probably u can consider to port out to celcom , digi or umobile ... lets see if maxis offer u . if they never offer u , juz let it be , move to other telco. ...

Yep you're one of those super selected customer. Elite user is the one who is brave enough to port out to other telco.

Unfortunately i'm not one of the selected elite. So here the benchmark.

- Maxis One Club Select Member.
- User for 14 years
- SurfMore 75 + extra = RM137/mth then change to MOP158
- MOP158 + Zerolution = RM260/mth
- Bill paid ontime, auto debit

Try to beat this and there's a chance 50% you will be selected as special elite customer.

Well some already get the offer without beating my benchmark.

Here's my story. I contacted Maxis Customer Service yesterday and requested them to switch to the RM88 7GB/Unlimited Call plan. I gave them a choice - offer me that plan or I port out. They insist that plan is offered to "selected customer" only and I'm not one of them.

So today I walked into DiGi and ported out of Maxis. Less than 3 hours later, a number called me (+60 3 2856 6000). I missed that call. It kept calling every few minutes until I finally answer it. Guess who? "Maxis Loyalty Department". I never heard from them during my 16 years stay with Maxis and 3 hours after I ported out, they called me.

A very desperate sounding guy told me all about their RM68/RM88 plan now and offer me to change. I told him "sorry bro, I gave you a chance to offer me that plan yesterday but you turned me down, and now that I've ported out, you called me?" He try to explain that this call has nothing to do with the porting out.

I insist hard of rejecting their offer and his tone changed immediately and hung up the phone.

Again, Maxis failed big time. Pissed me off and they lose a long serving customer with perfect payment record. Bye Maxis.

Nope u need to take action, than only they call, i try port out last two week but fail, today finally everything settle, than they call .....

Btw i dont think that loyal team is under maxis, they sound rude n backgrounds sound is bad

was planning to port out to digi since got free iflix

then i give one last try for the live chat

they counter offer me with
rm78 5gb and unlimited calls n sms

seriously this should applies to all loyal customers

call maxis cs, ask them if they got bttr plan for u, if no then pretend u need to know if there is any arrears need to pay so u can port out to other telco..

i did as above and they counter me with 68/78 plan.. good luck!

You are 1 of the many samples maxis made so far

customers seem to accept RM68 for 5gb (and RM88 for 7gb).  The GB probably less, but still unlimited calls/sms and cheaper by RM12.70 (inc GST).

Unless customer still rejecting such offer than maxis might need to offer more.  but at this point that seems like good enough.

But do you get free spotify with 5gb RM68?  And is it going to be permanent offer or just 2 years?  If it is permanent then it is trying to confirm something here

Well, think about how many customers they have to call and evaluate/calculate for whatever plans they want to offer based on their usage, all i know is that whatever plan they are offering is actually based on your monthly average usage.
For my case, i am on Surfmore 75, my monthly bill is about 100-+, so they offer me RM118, and i do see some get the same plan at cheaper rate (RM98 or RM88), so maybe their monthly usage is lower that what they offered to them in average?

And i did not port out for them to offer me this, they called me. So maybe it's your turn soon, or just call in and asked to speak to the marketing dept.

A little bit of course, which it is being offered based on our current usage. They offer whatever that is nearest to our average usage per month, which make sense, why would they offer you something cheaper than what you are already paying?

Besides their highr charges on plans, Maxis has the best coverage and customer service so far I've seen, Digi being the worst for me.

Actually now no people force by using Maxis. Not happy just port out.If you feel the celcom and digi better than maxis.Then what is the point stay at maxis.Contract not a reason because you can pay penalty and get back within few month after you move to celcom and digi.

Good,you try celcom before?
Normally people port out to celcom because coverage better than digi...