9 month contract, just paid the penalty and go .. it still cheaper

That will be pain in the ass process, below is my recent experience.

on 16 call maxis asking them how much i need to pay so i can port out my line, as they reply rm 258 due to phone contract, agree than pay - > fail to pork out, cause now they said i have out standing credit.

0n 18 -> settle that balance 400 (i paid extra), than port out, fail again, they said i have 2 sub line under my account, in fact i have no sub line, call them again and ask they said i change my sub line to this account last month (which i never), they said they will solve it for me.

20-03 port out fail again -> call cs -> they said no problem, should be able to port out.
22-03 port out fail again -> call cs -> samething
24-03 port out fail again -> call cs -> they said i have two subline under my account, ask them when they said i change in dec 2015 (last couple day said i change in feb 2016), they said solve for me.
25-03 port out fail again -> call CS and FARK (11am) them until their manager call back -> he told me is sub line issue but they can't help cause tech support is off duty and they don't work on weekend, so have to be next monday only can solve.


take me nearly ten day all payment paid but still can't pork out.

problem is my subline under another account, but when i try to port out, it under the number i wanted to port out, when asked maxis CS1: he said i get this line park under it since feb, ask Maxis CS2: i have this line park under since dec 2015 .....

but what i remember abt this two subline is park under any number which i started last dec

nope.
reason : cause they betray their own loyal customer

hahahah ur package still much expensive than other telco or Maxis 1 Malaysia 2 plan package

yah me still under package but i rather pay penalty than continue with MAXIS

i been their customer for more than 20 year, last year i try to open a new line, they said i can't cause i'm blacklisted (without i knowing), tell me i have to paid 2k+ cause out standing since 2009.

than i asked them, black listed means i never ever can own a maxis line ? their answer is yes, so i requested them to refund all my payment since 2009 till 2015, cause i'm not qualify as their customer, it look like i paying to wrong account as my my line is not suppose to be exit ......
one hour later, they call and told that was a mistake ....
what the hell

cause i have high plan 188 permonth, now port out to u Mobile is 80 permonth and i still 110 saving ...... so is ok, port out asap

Port ouf also take ages

Nope u need to take action, than only they call, i try port out last two week but fail, today finally everything settle, than they call .....

Btw i dont think that loyal team is under maxis, they sound rude n backgrounds sound is bad

yah same too me ..... that why i rather pay Penalty

another shocking story, some one get offer cheaper than rm 68 5gb, unlimited call n sms, no Contract ..... can't believe that, maxis is seriously desperate now

When i try to port out, they offer me samething also ... than i call 123 to clarify, i ask Maxis CS: is this offer legit ? CS reply : are you request port out maxis recently ? answer: Yes, than she reply: yah we do offer this package to our loyal customer .....

I have 4 more line, is about time to port out

once u received that port out sms, they will contact you

You received their counter offer ?

in deny mode la ...... if maxis not worry, there will be no loyalty package now ...

u can't blame them la, impossible he post something bad in public abt his own BOSS right ....
But some CS does

yah lately very very slow