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Tech Support Unifi 30mbps slow on wireless, But with Lan cable running fine

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Tan92
post Mar 2 2017, 09:13 AM

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QUOTE(Xefron @ Mar 2 2017, 08:58 AM)
Normally is under wireless setting for every router or at advance setting.
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192.168.1.0? may i know the default password for it?
Xefron
post Mar 2 2017, 09:23 AM

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QUOTE(Tan92 @ Mar 2 2017, 09:13 AM)
192.168.1.0? may i know the default password for it?
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my mind reading doesn't works today.so what is your router brand / model ?
NyOx
post Mar 2 2017, 09:31 AM

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QUOTE(khairtech @ Feb 1 2016, 01:07 AM)
Dear all,

This week I found out my Unifi getting slow, troubleshoot it tonight and find out only happened to all wireless device.

1) Did speedtest.net on my laptop by using Lan cable, 30mbps result.
2) Did speedtest.net with my laptop via wireless, get 3-10mbps. Btw I disconnect all wireless device and make sure only my laptop connected.
3) Did speedtest.net with my various models of mobile phone devices, same 3-10mbps. Same method, only one device connected to the network.
4) All test above I verified via router, no other network devices connected to the network only test device (Mobile phone / laptop)

Any issue with my router with the wireless, configuration never changed before this.

Thanks in advance for comments and suggestions,  notworthy.gif
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try factory reset boss. if still same it look like wifi chipset problem.
Tan92
post Mar 2 2017, 10:46 AM

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QUOTE(Xefron @ Mar 2 2017, 09:23 AM)
my mind reading doesn't works today.so what is your router brand / model ?
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D-Link DIR-850L Wireless AC1200 Router
Xefron
post Mar 2 2017, 11:16 AM

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QUOTE(Tan92 @ Mar 2 2017, 10:46 AM)
D-Link DIR-850L Wireless AC1200 Router
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admin/ admin ?
Tan92
post Mar 2 2017, 11:39 AM

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QUOTE(Xefron @ Mar 2 2017, 11:16 AM)
admin/ admin  ?
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yesterday i have tried but it doesn't work, it just request for password but did not request for username blink.gif
soonwai
post Mar 2 2017, 01:56 PM


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QUOTE(Tan92 @ Mar 2 2017, 11:39 AM)
yesterday i have tried but it doesn't work, it just request for password but did not request for username blink.gif
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DIR-850L from TM? Password should be on a sticker: admin@xxxx

Tan92
post Mar 2 2017, 02:05 PM

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QUOTE(soonwai @ Mar 2 2017, 01:56 PM)
DIR-850L from TM? Password should be on a sticker: admin@xxxx
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ya,okay, thank you very much!
Tan92
post Mar 2 2017, 07:30 PM

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QUOTE(soonwai @ Mar 2 2017, 01:56 PM)
DIR-850L from TM? Password should be on a sticker: admin@xxxx
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still cant cry.gif


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soonwai
post Mar 2 2017, 07:53 PM


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QUOTE(Tan92 @ Mar 2 2017, 07:30 PM)
still cant cry.gif
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Forgot to mention the xxxx in admin@xxxx is a variable. Look for the sticker.
Tan92
post Mar 2 2017, 08:00 PM

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QUOTE(soonwai @ Mar 2 2017, 07:53 PM)
Forgot to mention the xxxx in admin@xxxx is a variable. Look for the sticker.
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ya, i already follow the sticker but still cant. mega_shok.gif
soonwai
post Mar 2 2017, 10:03 PM


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QUOTE(Tan92 @ Mar 2 2017, 08:00 PM)
ya, i already follow the sticker but still cant. mega_shok.gif
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In that case, someone must have changed it. Have to hard reset.
Tan92
post Mar 2 2017, 10:36 PM

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QUOTE(soonwai @ Mar 2 2017, 10:03 PM)
In that case, someone must have changed it. Have to hard reset.
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have to reset the router?
soonwai
post Mar 2 2017, 10:43 PM


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QUOTE(Tan92 @ Mar 2 2017, 10:36 PM)
have to reset the router?
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I don't have that router so not sure. Usually press the reset button. Check the manual.

Oh sorry, have not how.

Yeah, if dun have the password, have to reset the router. Or just leave it if it's working and you don't have anything important to change.

This post has been edited by soonwai: Mar 2 2017, 10:46 PM
Tan92
post Mar 3 2017, 08:25 AM

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QUOTE(soonwai @ Mar 2 2017, 10:43 PM)
I don't have that router so not sure. Usually press the reset button. Check the manual.

Oh sorry, have not how.

Yeah, if dun have the password, have to reset the router. Or just leave it if it's working and you don't have anything important to change.
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cz my speed using wireless is slow cry.gif
wiraone
post Mar 3 2017, 09:54 AM

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Hard resetting will remove all the configuration in your router, including the ppoe setup to get connected to unifi. If you don't have that handy, you need to call up TM call centre first to get the username & password. Be careful before doing it smile.gif
dannielshazmeer
post Mar 3 2017, 02:25 PM

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i want to know is this a best settings for wireless advanced?


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Moogle Stiltzkin
post Mar 4 2017, 02:55 PM

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This post has been edited by Moogle Stiltzkin: Jul 16 2017, 05:43 PM
cakoi898
post Jul 10 2017, 08:27 AM

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Hi sifus, i have some problems with my unifi 30mb (just installed), although the result from speedtest shows 34mb/s, however I feel that my connection is slow. Eg, when i open youtube app, it took 10seconds to show the content.
noobandroid
post Jul 10 2017, 04:54 PM

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QUOTE(cakoi898 @ Jul 10 2017, 08:27 AM)
Hi sifus, i have some problems with my unifi 30mb (just installed), although the result from speedtest shows 34mb/s, however I feel that my connection is slow. Eg, when i open youtube app, it took 10seconds to show the content.
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did you change dns? tm dns might not be effective

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