Nope, done that multiple time

Been that, tried that.....but, end up all short distance, less than RM5 fare, all within Putrajaya/ Cyberjaya, travel to pick up location distance almost similar if not more than ride distance. Give up.

Can you show proof of your so-called experiment here, rather than talk only? I can also say actually I am using Bentley here as UberX, as the car is gathering dust at home Ok, nevermind, joke aside, how do you compensate for driver who take all effort to drive to tha rider pick up location and subsequently got cancelled? Eat yourself? Fair to driver?

Yeah got this also.....going to be another wave or exodus of Uber drivers to Grab. Boast of 1.2, 1.3 and 1.4 is nothing.....miserable. Agreed with your earlier statement, for such miserable boast, PHG more worth....bye bye UberMY

Coz, after 4th cancel, system automatically suspend them.....not sure still applicable or not lah

If you say until like that, all Uber drivers who read this, and please pass the message around ok, if you don't want your ride get cancelled, end up wasting fuel and time, please only start your journey to rider pick up location after 5 minutes to ensure you get cancellation fee/ compensation is the rider troll you. UberMY does not give a f@ck on you all

Lel.....how? Call up rider first, mana mau pergi? Airport? Sorry, takde pergi....just like taxi driver jor Anyway, lucky is airport trip is very few, maybe 1 or 2 times per month only.....if so lucky kena take the opportunity to go airport cuci mata, see pretty chics

This post has been edited by 2feidei: Sep 28 2016, 08:27 PM

Because the new boost payout (if 1.2x) will be much lower than what you will getting if you hit PHG

Example

Say period 4-8pm, boost 1.2x. You drive 8 trips, but, all trip is short trip, not more than RM5. So, you get RM40 for 4 hours. Then, you compare, say, you hit Tier 1 PHG, which is RM30 per hour. With Tier 1 PHG, you guaranteed RM30 per hour, so, 4 hours, you got RM120. Then, you less 20% Uber commission, you got RM96

So, with this new booast payout, you lost our RM56, which is 58% of what you used to be getting.....so, you think it worth or not? Those aiming for PHG sure dulan lah , while for me, doesn't matters....

Sorry for so much number analysis here, I think it better I give example with numbers rather than plain bullshit story with no supporting data of what UberMY wrote

That's why some will lose, some will gain lor....ppl like you and me will gain lor, ppl who chase for for PHG will lose out lor

End results, ultimately, banker win, which is Uber lor

Ok, boss sudah marah jor

Actually, (at least for me lah) I never vent my frustration to rider, coz I know not their fault, it is Uber policy, which bias, and since UberMY decide to drop by, might as well get them aware, after all, this is a public forum, unofficial Uber Partner Resource Centre and FAQ, so, it good for existing partner and new potential driver to know all situation, and decide whether to drive for Uber or not.

Bring it to Uber office? Hahaha.....almost every driver I spoke with, none of them have any good remark about their office, be it their physical condition which as if like can be closed up anytime, managed by youngster who dressed shabbyly, smoking vapour in office, etc....ok, I might stereotype them here, but when you really spoke to them, the results show too.....they just, sorry to say that, someone who is not decision makers, but, following what a script being written for them, based on multiple scenario. Anything out of box, need further feedback from higher management. And, also, don't you think it will waste time to go there, instead of driving and earning money?

Common, Uber is a technology company, it harness technology for the betterment of society. Look at how they communicate with us, driver, via sms and email, any issue, click the help button. Why can't we utilised the same when engaging them. Another advantage of engaging them in public, is everything is transparent, open for public, let the public be judge, if any of my comment not reasonable, am sure may reader will bash me.

Pertaining to the 5 min cancellation, and use back the same analogy. Do you able to cancel your order once the cook start cooking if you decided to change your mind? Very high chances you can't. Of course, you can choose to walk out, not eat, but, then, you will be labelled as @ssshole by everyone. Why can't you decide what you want to eat before you order? Why must you changed your order once the cook started to cook for you?

And, I wish to re-iterate again, of course, whenever I drive, I drive happily, definitely no-no vent your anger to innocent rider, unless the rider is totally @asshole. It again, which I always stressed here, a mutual respect thingy, you driver treat how the rider how you want to be treated. Same goes to rider who treat the driver how they want to be treated. Just always remember to think about other people shoe. And, of course, as a Uber driver, I will not back down from what I see unfair treatment to driver.....I can choose to be silence, walk off and drive with Grab, but, then, I will not, because I want everyone to know what happen, I will let the public to judge me, I am open and transparent with everything I wrote, if do write anything wrong here, I am open for debate and feel free to refute me (which so far, lucky, no driver had disagree with my statement yet

Once again, thanks for creating this thread. And, I still believe this thread had achieve the objective of sharing all info, be it pro and con of driving Uber, and personally, I learned a lot tips here, and I hope many readers of this thread will feel the same too.

I always do that Coz last time, I very good boy, contact rider, but, until 1 time kena scold, "Why you so kancheong? I know you already arrived lah, I can see from the apps? Wait a bit can die meh?" Dammed dulan, from that day onwards, reach destination, wait for 5 min, no contact, bye bye.....

After all, Uber oso dunno if you call the rider oso, they apps not so advance yet until they can spy your phone for telephone conversation or sms

Wow....that's bit harsh....last time got one rider told me he got suspended for 5 days only.

Money is one thing.....kena scold is really pissed off....I kena before..."Wtf, you can't wait for a while meh? U think I so free? U ask me stand under hot sun waiting for you? I am very busy, u know? ....."and all sort of expletive, and I am sure the my rating will be 1*. Or, the "good" one may not even reply or answer you, continue to take their own sweet time, once entered car, pretend nothing happen, behave like boss.....so, I will never sms/ call the rider unless absolutely necessary....since the apps already have notification when we arrived

Ok, I apologize for "teaching" the cancellation fees. Let me rephrase myself, I do not encourage it, but, instead I would strongly advice all driver to act professional all the time. However, as you would agreed with me, UberMY had becoming like emperor or dictator, where as the business grow, more and more new riders start using the apps, the "bad apple" of rider had increase significantly too.....And, despite we tried to engage UberMy to tackle the issue, at most they will just put it nicely that they will "take into consideration". And, don't get me into talking about the stupid "RM5 off" weekend promotion, which encourage short trip distance. So, to get the message accross, despite numerous effort, which seems failed, pardon my language "Sometimes you need to behave, talk and act like an @sshole, so that the @sshole understand what you trying to say"

I would not say myself an Uber driver old-timer here, that was too flattering for me, as I just driving for roughly 10 months, mixture of full time and part time, just over 1000+ trips, with 800+ 5* trip, as compare to those many more senior drivers than me, but, allow me to share my experience with all new drivers or whoever want to read. I think it is not totally wrong to say that over the time, and many senior driver would agree with me, the riders quality had deteriorated as compare to where I am started in the beginning, the actual reason, none of us would know, can be introduction of cash, or maybe as it getting more popular, thus, riders population had increased, thus, same goes to those "bad apple" riders.....

So, whatever previous rules and regulation Uber had set, which in principle to protect and promote mutual respect to both riders and drivers no longer suitable for current enviroment, as some rogue riders will try to find loophole of the rules for their benefits, while Uber, afterall, is a business entity, their sole purpose is to make money, thus, in over eagerness of it, they disregard the welfare of their money generator, i.e. driver. I had (you also) had numerous time try to engage with them, to discuss, but, the thread here don't lie, the reply from UberMY is . Therefore, just like animal, when they get pushed to corner, they will either flee or fight back. Yes, some of the driver had flee to Grab. Yes, Grab system is not perfect too. The reason why I continue to "attack" Uber here is not because I am from Grab , but, I see very close similiarity of Uber turning into taxi industry, where Uber act like taxi licence holder, little blood sucker...while Malaysia taxi industry is beyond help, the damage had been done too long and too deep, rider perception towards them is totally gone, but, for Uber, I would say it is still in infant stage, there are still many good professional drivers around. I can guarantee to say that, everyone who driving for Uber here, for whatever intention it is, is to earn an honest and fair living, that the fare received compensated for their time and cost. So, I hope that by constantly engaging Uber, even though some of my suggestion may not be so ethical, but, then, again, sometime, drastic action need to be taken to get the message accross.

As for airport trip, it is open secret that it is a loss making trip if you come back to airport empty car. Why still so many driver love it? Well, it just like buying lottery, desptite the odds striking it is low, many people still flooding the lottery shop. Why? You can't call this people stupid, but, all these people are buying a hope, hope to strike rich. Second, for every airport trip, you income will be fixed, for say 1.5 hours already, as compare your risk of 1.5 hours getting riders. So, it take away the uncertainty for them. So, everyone have their own reason, you can't just labelled those who hate airport trip bad drivers, neither those who love it stupid. Getting an airport trip, in my 1000+ plus trip so far, I think I only got 20+ trip to airport only. Getting ride request from airport without camping for hours at airport, so far 2 times only. See, the airport trip is similar to strike lottery, while getting back from airport, striking jackpot.

As for short trip, yes, it is very frustrating, especially when your travel distance is longer than ride distance. This one, I got to give credit to Uber, I had hell lots of complain in my help button, and finally, they do admit it is their problem, technical issue, and promised me to resolved it. True enough, after that, touch wood, so far, I did not received any ride that is shorter than my travel distance, and I hope it will continue that way. Of course, there are still some short ride, but, I am fine with that so long I do not need to travel more than ride distance. Yes, the fare might be even lower than the cancellation fee, but, this is the inherent problem with Uber fare, which I will deal with it later. Of course, can't be said for those destination trip, as most of time, need to travel more than ride distance but, I guess the system is not that smart enough yet, so, I would rather stop using the destination trip from now onwards.

And, finally, as others had mentioned before me, not many people who drive Uber just for fun of it, to meet new people, enjoy the journey, but, it is their bread and butter, their full time employment, therefore, the income is really important to them, and with such a current low fare (or competitve, as it need to balance between demand and supply), of course, they will be very sensitive to any changes that affect their livehood. So, please exercise some understanding towards them. As Uber in Malaysia is still infant stage, we, there is still a lot of improvement can be done, but, the way UberMY engaging the drivers here and their strategy, left with no choice for drivers who bash them and flee to Grab.

Stuck at 'sending' when starting trips, the app asks to restart after awhile, and stuck at loading.
Nothing much you can do. Either phone problem or mobile data problem. Try different location, maybe location reception poor

Mobile data loses signals for a long time during trip or after accepting requests.
Again, moble data problem. Nothing much you could do, but, to change mobile service provider

Inaccurate location indicated by the app, difficulties understanding rider's location through commucation.
Ask rider to sms to you the location.

How do i review bad-rating-trips?
Rider bad rating to you? You can't. Take it as pinch of salt, you can't please anyone

Are drivers expected to know the way to locations instead of total reliance on app's navigation?
Some rider too, but, I don't give a dammed. I always rely on Waze, unless they want me to use different route, which they need to guide me

Riders selected location on map, ask to go to another location first, how to change the location to the new location? then change to the original location after the previous location before ending trip?
If you know the first location, just drive there. Else, use standalone GPS (I think what u did is you link your GPS to Uber Partner apps). If you rajin, you can still keep changing the location in Uber Partner apps. My preference, I will keyed in the final destination in partner apps, instead of first destination, coz the apps will prompt you if you want to accept another ride if you near the destination. Imagine it is not final destination, then, you can't accept, it affect your acceptance rating, then, your PHG. Anyway, now not applicable anymore, no more PHG. But, if it happen too often, the system may think you intentionally not accept ride, thus, suspend you.

This post has been edited by 2feidei: Sep 30 2016, 04:27 PM

That's why I said, unless Uber start to listen to the driver, this is the beginning to the end of very good business model, but, poor business execution. It is over-eagerness for Uber Malaysia to milk the golden egg, which inadvertently killed off the golden goose

It matters of time Uber in China will be repeated in Malaysia. After all, Uber is US based company, if things not right, they just pack their bag and go, anyone who had go to Uber PSC know the physical condition (typical start-up tech company look and feel )....pity the poor existing staff....we as driver, well, perhaps all switch to Grab, and Grab have sole monopoly, and let see if they will behave like Uber or not with competition no anymore...

Too bad I am not doing any MBA now, else, this would be very interesting case study

Drive to, can. Pick up riders, cannot

wrong lah....slave work without pay, or very little pay and no exit plan....at least Uber don't put a knife on your neck or point gun to your head force you drive for them

Ok, teach you one trick, legal one you go harrassed Uber repeatly via the help button for all the short trip, what I mean, first reply it will be their standard reply, all bullshit, and you continue reply the email, until 4-5 email correspondence, then, they will finally admit it a technical issue. Then, touch wood, so far, no more issue for pickup distance shorter for ride distance (will keep monitoring, too short to draw conclusion, only 1 month had passed)

Very little pay for 1/2 km trip....well, this is inherent problem with Uber system when they decide to slash their pick up/ start fare from RM1.50 to RM0.95. That's why I put in a controversial solution when they even cheeky come out with RM5 weekend fare, that is don't start the trip, but still send the rider. Then, ask the rider to cancel the trip or you cancel the trip after 5 min. End of day, rider still no need pay anything, you got RM4 or RM3.75 (depends on your fees rate), which is better than RM1 or RM2

Exit plan, car replacement cost? Well, as I keep stressing here, and I would like to stressed here again, please do not consider or ever think of buying car for purpose of become Uber driver....you just trap yourself to slavery. If you have car, have spare time or recently unfortunate out of job, then, driving Uber is a good to fill time and to reduced your fixed commitment, like car installment. To make a living out driving Uber, well, I would suggest you wait for the new government who will deregulate taxi industry, where individual can have own taxi licence, but then, the image of taxi is so bad until it very difficult to gain the trust back from consumer. Worst case scenario, work in McD, KFC or flip burger lor......but you lost your flexibility of work whenever you want

Eh, now can jor....mean if I register to drive in KL, if I go penang, I go JB, I go Ipoh, I can just fired up my Partner apps, and receive ride request without need to go register again?

He claim he is lah

Really? Example?

Refer here

Seems the thread he started not many support, thus, I guess he abandoned it, and merge into here

Happen also in KL lah.....there are always some uncivilised riders.....

Nicely write up

But, please allow me to highlight some of your point here....as you rightly mentioned, driver need to work harder yet earn less....ultimately, there will be point where it seems there is no economic sense for driving for Uber if the earning does not match the effort....as what you had also mentioned, copy the good point from competitors, if they able to reward better (I got to qualify myself here, as I yet to sign up as Grab, what information I got what is shared here), the mistake or failure that Uber made here is trying to maximised the profit at the expense of the drivers in order to compete the same share of ridership pie.

Put it academically, what I see when Uber start up, it is a Blue Ocean, uncharted, new territory....but, unfortunately, as it progress, instead of evolving into bigger new Blue Ocean, it decide to canibalised and fight head-on with Grab, thus, resulting it became Red Ocean. End of day....the driver suffer, they give up, they either stop driving altogether or move to Grab, just like how employee behave, if the company does not reward and recognised your hardwork, you leave and move on.

Allowed me to share my experienced here, over the time, I notice the demand for ride sharing is increasing, for whatever reason, be it, riders are getting fedup with taxi, or more confidence with Uber/ Grab, so, I would say, the market is expanding, there is sufficient distribution pie for everyone.......but, if both Uber/ Grab start to cannibalised each others, yes, rider will benefit initially, but, then, as competition getting more intense, somehow, somewhere, something need to be cut to protect the profit....which first will be driver earning. Then, don't forget these drivers are just contractor, not full time, not obliged to drive, so, if they thought it not financial viable to drive, they will stop altogether....end of it, you have demand, but, you don't have supply, and consumer like you suffer......

JPJ no, police yes...

Not sure my answer is relevant to your question, the road block I encountered is usual crime prevention roadblock, not those operasi tangkap uber/ grab driver

So, it doesn't matters where your rider sit, be it back seat or front passenger seat, so long the (hot chic) rider don't sit on your lap while you driving should be fine. Ok, joke aside....

As mentioned, the one I encounter is typical road block, so, they ask you simple question like where you from, where you heading, what you do at this hours, etc (I suspect they want to detect if got alcohol breath or not ) while checking your road tax or sometimes ask for your IC and license. When they ask you what you doing at this hour, you got option either be honest, you drive Uber or lie say ferry friend lor. So, being good boy, I honest tell them I drive Uber (in fact I show them the Uber PArtner apps) .

Then, either they will wave you through (sometimes, they even just wave you through without checking),or they ask you to stop the car, ask the passenger to step out if your rider features or ethnicity look like illegal immigrant So, if you oledi told them you are Uber driver, they will not kacau u, u can continue lepak in the car wait for them to kautim if you want, or be kehpohchi like me, see what happen

But if you notty notty, tell them you ferrying friends, then, susah lor, coz they will search body search your passengers, search their belongings/ bagsat same time, check their phone for photo, wechat, etc, everything lah, ...and if really suey, they got illegal substance like drugs or anything, even some material, you had become accomplice jor......and, they might even search you and your car, etc your everything lah.....

So, conclusion, my way of dealing with police, be honest, be respectful, not that because they got gun can shoot you, just like I always say, treat others like how you want to be treated. Since I am not lawyer, I dunnolol if the police action of searching on the spot, checking what inside personal handphone is legal or not (maybe good if got lawyer here clarify), and kena body search and bags/ handphone search is not me, I just keep quiet, enjoy the show only lah......