I've reviewed the details of this trip. The request was cancelled less than 5 minutes after it was accepted.
A cancellation fee will apply if a rider cancels 5 or more minutes after you accept the trip, or if a rider cancels after you arrive at the pickup location and waited more than 5 minutes.We know it can be frustrating if a rider cancels their request once you're already en route. However, riders may need to cancel for a variety of reasons. Our
cancellation policy is in place to ensure Uber is fair to both riders and drivers.We appreciate your patience. Please let us know if we can help with anything else.
UberMY....what the hell is this?????
You called this fair cancellation policy??? Driver take all effort to reach the rider at the pick up location as soon as possible, and if the idiotic rider who cannot make up their mind, decide to cancel it less than 5 minutes, no matter if we are on the way, or worst still, reach the destination, and rider decide cancel, no compensation to the driver fuel and time, and you called it fair cancellation policy? You must be joking!
Then, in this case, can we waited 5 minutes only we start our journey to rider pick up location, so that we can ensure ourself that we will be compensated if the rider decide to cancel the ride? Rider got the option to cancel the ride, getting away scott-free if they cancel it less than 5 min after request. So to balance it back, I think driver should have option for that too right, only start journey after 5 min, so our petrol and time won't be wasted.
Can you add in additional waiting time of 5 minutes waiting time for all ride request?
Thank you....
To all driver, plan your journey yeah.....
oh yes, don't start with the trying to call the customer prior the trip, all those crap, I personally had tried that too, yes, they will tell you confirmed, etc....end up, later, still cancel. Some "better" one, will answer your call after cancelled the ride, citing all sort of excuse, and some worst, totally ignore your call....end of day, the fact is the ride is cancelled and you end up nothing but wasted fuel and time