QUOTE(wira1979 @ Dec 5 2021, 04:38 PM)
Sigh ... found a dead pixel/area on my LG GX today.
Will contact LG tomorrow to see what can be done. Will keep you all updated.
Update: Just got my panel replaced by LG FOC. Took around 3 weeks from complaint to replacement which isn't too bad. The technicians did a good job replacing but they missed 1 screw (which I thankfully stepped on and screwed it in myself, so not going to complain). Had a chat with them before they left my place and can summarise a few things:
- In relation to dead pixels, replacement depends on where the dead pixel is. Mine was quite in the middle of the screen so LG deems it interfering with the viewing experience, so even though I just had 1 dead pixel, they still deemed it worthy of replacement. However, if you have say 2 or 3 dead pixels but closer towards the edges of the screen, then you'd need maybe 4 or more before they will replace the panel because it doesn't 'hamper' viewing by their definition. In a way, I was 'lucky' that my dead pixel occurred where it did.
- The whole process was very professional but it took some time mainly because of the approval process i.e. LG management has to authorise for the replacement since it was a high cost replacement. If you claim for something of a lower value (say, motherboard, remote, etc.), the process will definitely be faster. I didn't harass LG and just waited for them to get back to me so maybe that's why it was a little slower.
- Suffice to say, I'm probably going to keep getting LG OLED TV's going forward based on this experience. Their washing machines are great as well, so definitely a brand I'll be loyal to going forward.
On a side note, is 120 Hz enabled automatically if you play the Xbox Series X or PS5? I tried looking for some special setting on the TV but can't seem to find any on the TV.