I am not sure but can somebody explain what is the diff btw stock unifi router with "NEW" router purchase outside? If the router seem to be the issue.

I having the same problem and would like to understand it to resolve it.

I feel like this issue deserves a dedicated thread. Had UNIFI for a few months already and had no problems at all. Then about 1 month ago my connection starts to go haywire at night. I brushed it off as something temporarily caused by maintenance or something (there was a letter about some maintenance). One month later and still happening and getting even worst.

Downloading and browsing slightly slower but nothing major but other activities like online gaming and even VOIP are severely affected. Currently actively engaging with a TM tech person regarding this and will update accordingly.
Tech guy came over and made some changes on my gateway 'port' and asked me to try again. Nothing changed. He suggested that it might be router problem as I also heard from other people saying changing their router helped.

If anyone has managed to solve this issue, please share your experience!

13/1 Edit: A friend had this problem 'fixed' by changing his router. Will confirm further. Tech guy contacted again and he said it is now a 'known problem' and will get back to me. Will be rerouted to a 'TM engineer'

14/1 Edit: It's confirmed that the issue has been resolved for my friend after he changed the router. Will test further on my side today before I will proceed to buy a replacement too

18/1 Edit: My friend that had his problem resolved is using a not so high end Asus N12 router. TM engineer who is using VIP10 with stock router does not have this issue. I still have this issue but recently I've seen 'some' improvements for my side (Kuching)

Personal theory on why this is happening
Short version: The router provided by TM is so lousy (TM tech: specs are below minimum for fiber optics)
Long version: The router fails to cope with a more congested/stressed fiber optical signal which is clearly evident during peak hours that your connection gets 'flooded'/over buffered/bufferfloat to the point where your connection stability degrades. In other words, your router is bottle-neck(ing) what is otherwise a really fast and stable connection. A better router that has a much better specification are able to handle this amount of stress and therefore would result in a more stable connection overall. This is made even worst due to the sudden influx of subscribers to the UNIFI30 package
Further reading: https://en.wikipedia.org/wiki/Bufferbloat

Side note but not related
"major breakdown in the India-Middle East-Western Europe (IMEWE) submarine cable, which has impacted the whole region of South Asia" Ref: Google news feed This has only affected our connection to certain Europea countries

If you wanna test yourself: (requires .NET 3.5):
http://www.teamliquid.net/staff/R1CH/JTVPing.zip

Normal connection @ 10am


Awful connection @ 10pm

Do you know what model of Asus N12 router is your friend using? Asus RT-N12D1 or RT-N12HP? I don't know which one to buy to be placed downstairs for upstairs Wi-Fi coverage.

I just upgrade my internet from streamyx 8Mbps to Unifi 30 Mbps 2 days ago. Attached picture my ping status.


I notice my download from website clicknupload.me, uploadable.ch & uploadrocket.net very slow compare to when I'm using streamyx.

Before this, I manage to get decent speed almost 1MBps but after upgrade, speed no more than 150KBps. I downloaded youtube video using IDM with 8 connection can easily get almost 3~3.8MBps.

Anyone facing the same problem here? Is there any way to solve this issue.

I'm an IT technical person but not into network. This is my suspicion (I don't have any other way to explain this):

To put it as bluntly short as humanly possible, the router provided by TM is so lousy (TM tech: specs are below minimum for fiber optics)

Long version: the router fails to cope with a more congested/stressed fiber optical signal which is clearly evident during peak hours that your connection gets 'flooded'/over buffered/bufferfloat to the point where your connection stability degrades. In other words, your router is bottle-neck(king) what is otherwise a really fast and stable connection. A better router that has a much better specification are able to handle this amount of stress and therefore would result in a more stable connection overall

Further reading: https://en.wikipedia.org/wiki/Bufferbloat

the ping test is done around 11pm with stock router? should consider using torrent since Unifi doesn't throttle it for downloading unlike Streamyx. Will try to test when I can

so which router to use for replace the lousy tm router..mine also having an issue for iptv/hdtv streaming...keep bufferings

I just upgrade my internet from streamyx 8Mbps to Unifi 30 Mbps 2 days ago. Attached picture my ping status.


I notice my download from website clicknupload.me, uploadable.ch & uploadrocket.net very slow compare to when I'm using streamyx.

Before this, I manage to get decent speed almost 1MBps but after upgrade, speed no more than 150KBps. I downloaded youtube video using IDM with 8 connection can easily get almost 3~3.8MBps.

Anyone facing the same problem here? Is there any way to solve this issue.

Thanks sound logic. Must go and get a new router

I'm an IT technical person but not into network. This is my suspicion (I don't have any other way to explain this):

To put it as bluntly short as humanly possible, the router provided by TM is so lousy (TM tech: specs are below minimum for fiber optics)

Long version: the router fails to cope with a more congested/stressed fiber optical signal which is clearly evident during peak hours that your connection gets 'flooded'/over buffered/bufferfloat to the point where your connection stability degrades. In other words, your router is bottle-neck(king) what is otherwise a really fast and stable connection. A better router that has a much better specification are able to handle this amount of stress and therefore would result in a more stable connection overall

Further reading: https://en.wikipedia.org/wiki/Bufferbloat

My online game ping keep fluctuating around 10pm even when I'm using LAN cable. I can get high ping up to 120ms. Does anyone experience this?

Mikrotik +1