this is confusing. The main website says no, but FAQ says yes and consultant on 123 says yes.

which is which now?

can you explain what you are referring? you make others more confused!

Sorry for not being clear. Perhaps typing too fast. Its in the title actually.

Can a change from #hotlink to the new hotlink FAST plan be made?

Main hotlink website says not applicable. http://www.hotlink.com.my/en/plans/fast.html
FAQs library in the hotlink website says can be done. http://www.hotlink.com.my/en/support/faq-l...y/internet.html
Spoke to a consultant on 123 says can be done.

So which is which?

This post has been edited by kslian: Dec 28 2015, 01:08 AM

From your first link, compare the points under the Internet Passes and those under the Plan Upgrade steps:

Not applicable for Tablet Plan, #Hotlink, #Hotlink EC/EM, Hotlink2.0 EC/EM, #Hotlink Super IDD

and

Not applicable for Tablet Plan, #Hotlink EC/EM & Hotlink2.0 EC/EM #Hotlink Super IDD

Is your plan just #Hotlink or #Hotlink EC/EM? I understand #Hotlink can upgrade, but #Hotlink EC/EM cannot. These are 2 different plans.

For upgrading, you should be looking at the Red one, and #Hotlink is not in the list of exceptions.

Thank you. hence the confusion on my part as I want to upgrade a #hotlink WM plan I guess.

Spoke to a consultant on 123 again, and he clarified that #hotlink WM plan can be upgraded but not #hotlink EC/EM plans...