Hi leongsem,

There is no data pay per use charges for #Hotlink or Hotlink Fast Plan that we currently offer in the market.
Once you had fully utilize your free basic internet quota, you may purchase the data pass to resume your internet usage or wait for the quota renewal.

TQ

cfa28

The speed test results provided is within acceptable speed range for wireless 4G network

TQ

Hi,

Answer 1) Its advisable that you reload latest by 9th April.

Answer 2) Just make sure that you reload and keep your number in active status to utilize the pass you purchased.

TQ.

Hi,

The offer is not valid for Mobile Internet passes which are activated prior to the promotion.

TQ.

---PMed---

-PMed-

Hi KidMeNot,

Change of SIM card does not affect anything. The only difference you will notice is the signal. The number & plan remains as it is.


TQ

Hi szaku89,

Please note that the free 100minutes is only for all-nets calls and 1300 is not a toll free number.

Thank You

Hi szaku89,

Thank you so much for your feedback. We'll share this with our relevant team for our future service enhancement.

Thank You

Hi there!

1. There is no issue to access the RED app. Please uninstall & install back the app & monitor.
2. Are you staying in Borneo region? If so, please PM us yr full name/mobile number for assistance.
3. How can I enjoy 4G/LTE quota?
(i) Ensure that you are using a 4G LTE enabled device
(ii) Make sure you have a 4G LTE enabled SIM (visit your nearest Maxis Centre to upgrade your SIM for FREE)
(iii) Turn on 4G or LTE on your mobile device
(iv) Ensure that you are within 4G LTE coverage area

Thank you!

Hi tingkat7,

Please try to uninstall the apps and install again to check on the issue again. If still persist, please PM us for further checking.

TQ

Hi Wayne,

Allow us to check further. We have PMED you.

TQ-Isaac

For new MNP port in, it will normally take 2-3 working days for the bank to reset their telco profile.
Alternatively, you may contact the bank & request for the telco profile update to expedite on this.


Yes, you can =)

Hi wayne,

Please be inform that there is few different roaming data package available for our Hotlink prepaid plan.

1) The RM10/1GB per day pass is the promo pass which only applicable for 8 selected Asean countries such as Singapore, Brunei, Indonesia, Myanmar, Thailand, Cambodia, Laos & Philippines

2) For social pass, it is come with 2 options, either RM10 for 1 day & RM20 for 3 days. The RM10 for 1 Day social pass come with 50MB while the RM20 for 3 Days social pass come with 200MB data. The usage of Facebook Mobile, Twitter Mobile and WhatsApp is *unlimited under this plan (*subject to fair usage policy from the relevant roaming partner)

3) The RM38/day for 500MB pass is the standard data roam pass which available for 115 countries throughout the world.

For more info, you may refer to our website at http://bit.ly/1UvmHJf and click under Hotlink tab.

TQ

HI fkinmeng,

Please be inform that the validity period is non stackable.
If you wish to get 60 days active period, kindly top up RM60 in a single transaction once your number is inactive.

If you top up RM10 X 6 times on the same day for example, you will only get 10 days active period.

TQ

Hi Kucci,
Please do be informed that the Validity service has expired.

TQ

Hi flamingstorm,

If you are under Hotlink FAST and you are under 4G coverage, you are eligible for 8GB for Weekends. More info, you may refer here; http://www.hotlink.com.my/en/plans/fast.html

Thank you~

Hi vextor,

Yes, it is included. Just to ensure to use direct Facebook apps, not Hotspot or any other conenctions.

Thanks~