Dear Maxis user, please be aware of their attitude when something went wrong on their part. No sincere apologies or regret. Been with them for more than 15 years and all they can give is excuses when something went wrong. Below is my case and complaints to Communications & Multimedia Consumer Forum of Malaysia :

Pada 29hb Nov 2015 jam 3.00 petang,melalui iklan di mudah.my, saya dan isteri telah pergi ke Berjaya Times Square untuk menemui seorang penjual telefon bimbit yang mengakui beliau bekerja di digi untuk membeli telefon darinya. Kami berjumpa di starbuck dan diminta olehnya nama, no k/p , no telefon dan kad kredit untuk menbuat transaksi. Selepas 10 minit kami mendapati telefon kami tidak menpunyai talian. Saya mula syak yang kami mungkin telah ditipu lalu meminta bantuan dari orang awam untuk pinjam telefon. Selepas meminta beberapa orang akhirnya dapat meminjam telefon untuk buat panggilan ke pihak bank untuk menbatalkan kad kredit tetapi malangya transaksi RM 3000 telah pun dibuat terhadap kad kredit. Pihak bank berjanji akan cuba menbatalkan transaksi tersebut. Selepas itu saya menelefon maxis untuk bertanya kenapa talian saya disekat dan menurut mereka saya telah menelefon untuk menbatalkan perkhidmatan saya padahal saya tidak menbuat begitu dan menberitahu mereka yang ada pihak lain telah menyamal saya untuk menbuat panggilan tersebut. Saya terus menbuat aduan kepada mereka dan diberi no aduan C17089xxx untuk penyiasatan seterusnya. Saya dijanji penyiasatan akan mengambil masa 3 hari bekerja akan tetapi selapas 3 hari masih belum ada jawapan lalu saya menefon mereka untuk jawapan dan jawapan yang saya terima adalah kes ini akan memakan masa yang lebih panjang. Selepas itu saya dihubungi pihak maxis dan diberitahu apabila mereka mendengar semula rakaman pertama, didapati ada seorang lelaki yang menyamal sebagai anak saya menbuat laporan mengenai kehilangan telefon bimbit saya dan isteri dan meminta pihak maxis untuk menyekat talian kami tetapi pihak maxis tidak berbuat demikian kerana tidak dapat pengesahan daripada saya. Lepas itu pihak maxis ada mendapat panggilan lagi yang berjaya menyekat talian saya dan isteri yang dilakukan oleh orang yang menyamal sebagai saya tetapi apabila saya bertanya apakah yang dibual oleh orang tersebut dalam rakaman, pihak maxis berkata rakaman itu masih diproses oleh pihak mereka dan akan menhubungi saya apabila dapat disiasat. Selepas hampir 5 hari berlalu masih tak dapat berita dari maxis saya pun menbuat kritikan di laman facebook maxis pada 9hb Dec. Selepas itu saya dapat panggilan dari maxis mengenai aduan saya. Jawapan yang diberi adalah seperti berikut : Pihak maxis telah menbuat siasatan dan mendapati tiada rakaman pada hari kejadian mengenai pihak yang menbuat panggilan tersebut dan ini juga adalah prosedur biasa mereka untuk menyekat talian apabila menerima panggiran sesiapapun mengenai telefon yang telah hilang tanpa mendapat pengesahan daripada tuan akaun. Apabila saya mendapat jawapan yang sedemikian rupa, saya amat marah sekali sebab 1) apa maksud prosedur biasa apabila seseorang kehilangan telefon boleh tanpa mendapat pengesahan menbuat sekatan talian? Adakah bermaksud siapa siapa sahaja boleh telefon ke pusat pelanggan maxis dan sesuka hati menyekat talian dengan alasan telefon hilang dan dapat berjaya berbuat demikian tanpa kemukakan sebarang pengesahan? 2) kenapa apabila saya ingin maklumat dari pusat pelanggan maxis saya perlu menbuat pengesahan seperti no. k/p, alamat rumah, cara menbuat bayaran dan cara menerima statement bulanan? Akan tetapi sekarang orang yang melaporkan kehilangan telefon tidak perlu pengesahan sedemikian rupa. Adakah ini betul dan prosedur biasa bagi pihak penbekal perkhidmatan? 3) Kenapa tiba tiba tidak ada rakaman perbualan telefon antara orang tersebut dengan maxis? Adakah ini satu keajaiban? 4) Kalau prosedur ini boleh diterima, kita sebagai pelanggan masih boleh merasai selamat ke nyawa dan harta kita? Apa kata masa itu orang jahat ingin menbuat sesuatu terhadap nyawa kita dan sebelum melaksanakannya telah menbuat panggiran kepada pusat khidmat pelanggan maxis untuk melaporkan kehilangan telefon bimbit saya lalu menyekat talian saya? Bukankah ini akan menbahayakan nyawa kita?
Saya berharap pihak CFM dapat menbantu saya mendapat jawapan yang lebih bermakna dari apa yand saya perolehi dari mereka. Bagi saya kes saya seolah olah ingin ditutup secepat mungkin oleh pihak maxis. Siapa yang salah dan bertanggungjawab?
Sekian terima kasih.

This post has been edited by aguana: Dec 9 2015, 07:05 PM

tahun depan punya cerita lah bro...it might happen.

thanks, edited.

you give Him your credit card at starbucks? so he can go buy for you?

you and your wife phone line gone?

This post has been edited by Supergoola: Dec 9 2015, 07:10 PM

give Credit Card, IC number & phone number to seller at starbucks to do 'transaction"

so much winrar. I also can scam if so many things in hand

A) maxis or digi??? kejap maxis, kejap digi.

B) Menyamal? What the heck is that? A sub species of tapir?

This post has been edited by Buffalo Soldier: Dec 9 2015, 11:34 PM

Maxis la bro. He was complaining the shitty service of maxshit.

Just b careful

After reading your post.. I may conclude as per below:

1) Digi or Maxis ? At first you said you due with Digi Staff and then out of sudden you said Maxis line registration issue ?

2) If Maxis line, why you purchase the phone/line via Digi staff ? Kind of weird?

3) Why you purchase phone and line not at Digi or Maxis Center but not at Starbucks? and why you just provide all your information like IC, phone number, Credit card details to a person you first meet ?

4) Do you know what is the procedure for changes/suspension line for call center, like what others said before, with you full name, IC, address etc, I can call to any bank or telco which you having account with and proceed for any request as I wish ?

5) Be careful next time

This post has been edited by ckyow1: Dec 10 2015, 09:18 AM

Title: Maxis
Content: Digi

Read again his post.

TS missing. don't want to reply

So. much. win.

Next, want to sue hospital because I passed my wife to a stranger and she came back pregnant. Why hospital just deliver a child without my consent?

TS MIA?

1) This is regarding Maxis shit service and not digi. If you care to read properly then you will understand the story. The conman claimed he is from digi and wanted to sell me a phone and post the ad in mudah.my

2) refer to above.

3) i was promised a subsidise phone from digi using others customers data plan. and the reason i provided my details such as ic no, phone no and credit card is because i knew i can make a phone call to my card centre to notify them regarding this transaction for today and also to cancel any unauthorised transaction. but now the issue is why the guy can suspend my line through maxis call centre with only my ic no? is this the right procedure and protocol from maxis? by the way i manage to cancel the unauthorised use of my card for that day using other phone.

4) yes i know the procedure, that's why i find something fishie fishie when the guy can manage to bar my line only using my ic no.

5) definitely !

I am not MIA, I'm at the dang wangi ps the whole day today. the bugger got caught and i was there to identify him as a witness and also they are a few other as well who falls victim.

Sorry, i don't understand what you are trying to portrait here but i will try my best to make you aware that this is regarding maxis call centre and the reason i posted this topic is to make maxis user knows that we are vulnerable regarding our security. do you know that everyone can suspend our line with just a phone call to maxis call centre? they just need to say that this phone has been stolen and please suspend the line temporary. thats all!! don't you think we as a customer will feel secure this way. by right they should ask for security questions like how we make payment, how we receive our monthly statement and etc, right? or maybe give us a call to double check whther they are really speaking to the account holder. and also why they is no recording of the conversation on that day? don't you think it's weird?

fyi, this topic is not about the scam, it's about us the maxis user which maxis take for granted and can simply suspend our line without our consent and also i want maxis user to be aware of how vulnerable our situation is regarding our line, and also i did not lost anything to the bugger as i manage to cancel the transaction using other phone. the scammer also got caught by police today.

From what you reply..for number 3.. I am getting more confuse.. If you complaint for Maxis.. why out of sudden said what subsidies phone from Digi? does it related to this issue??

And also, I just check with my friend working at telco call center or even bank.. if you manage to provide the details for verification, of course they will proceed to block/suspend as per request, as long as you have passed the verification process, from the point of law, they are doing nothing wrong, and everything is recorded.

I believe it is not only applicable for Maxis, but all others call center as well.

The moral of the story is, protect your personal details.

This post has been edited by ckyow1: Dec 10 2015, 11:54 PM

Bro, please read everything la, a guy who claimed that he works in digi offer to sell me a subsidies phone (which means cheaper than market price la) using other people's account in digi and advertise it in muday.my
but i'm not trying to highlight this guy working in digi or the subsidise phone. what i'm trying to say is and also like what you say above all the telco need verification in order for them to suspend our line, correct or not? but for my case the scammer only need to provide my phone no and ic no. and no recording for that as well. don't you think the telco need a more stringent verification process like asking for our address, how we pay our bill or maybe give us account holder a return call to verify?

Both need to improve n be more coutious...TS and maxis. Sadly to say...it's all started with you TS.

You should shouldn't let anyone have your IC,CC n walk away from you. IT'S NO, NO & NO!

If u want buy the phone, ask the seller the phone. He show it, you show him cash. Nothing else. Thats the way it is.

Ps: inb4 mudah.my got lot of scammer...

Can you separate your story in paragraphs? Anything more than 3-5 lines are hard on the eyes.

Ooops... my bad

I have read the whole post from you many many times

Again as per what you said "a guy who claimed that he works in digi offer to sell me a subsidies phone (which means cheaper than market price la) using other people's account in digi and advertise it in muday.my"
Are you know what you have done are consider as fraud as well ??
How can you misuse others people account for registration without their concern and you know it at the first place but you still proceed

Again, for the maxis center suspend your number, as you have provided your details to scammer at the first place (IC, address, Full Name, Credit card details etc.. ) As long as the scammer manage to provide those details, of course the call center staff will proceed for the suspension as per request

I dont think the story and post you share benefits you in anyway...

seriously I'm really confuse with TS story!

normally for verification purpose. the CS will ask full name, IC number & address. if all this 3 is correct. they would proceed to next step

Now you telling me you read the whole post many many times but did I mention in the post I pass my IC AND ADDRESS to him?
Read properly la I just mentioned I pass my IC NO. and in case your don't know what IC NUMBERS is, pull out your IC now, the 16 digit above the chip is your ic numbers. So how the scammer got my address?

Don't come to me now with your moral high ground and teach me what is legal or illegal now, the bloody whole thing is a scam and I have been to the police station yesterday. the point is we as a maxis customer deserve much better protection.

For example, when you are trap in a fire and you can't use your bloody phone and luckily you manage to escape through the dog's hole and later you realise that your phone has been suspended by someone and that someone only need to provide your phone number and IC NUMBER to suspend it, how will you feel? HAPPY with your telco security or you feel more security is needed. Your phone number and your ic number are very common nowadays, don't you think? If I can ONLY provide this two to the telco and manage to suspend your line, do you feel safe? If you can honestly answer me and tell me that you can feel safe and satisfy with their procedures which require only your phone number and ic numbers to suspend your line or your love one's line than I totally rest my case with you.

Even when I spoke to Communications & Multimedia Consumer Forum of Malaysia through their hotline 1800182222, they also agreed that based on only this two information the telco cannot suspend my line and also they should have recording regarding the conversation from the other party who suspend my line. Now maxis are telling me no bloody recording, don't you think there are some hanky panky going on?

bro..did you make police report? You should have done so cause it will be more effective to make maxis work faster in resolving your case. Also, they scammer might use your details for other things. The police report will come in handy in the future.

Also..the guy is really suspicious in the beginning...you are too trusting and pass him your CC just like that. Really need to be careful with identity theft.

Bro, don't be confused,i will try my best to explain to you. like you said normally when we call up the call centre and for verification purpose they will ask some security question like full name, ic number, address, how we make payment and how we receive statement and also with our conversation recorded, right?
But my issue with maxis is, on that particular day, the scammer only need to provide them with my name, ic number and phone number for verification. What happen to the address, statement receive, how we make payment thing? Don't need to ask? And also what happen to the recording? Cannot provide me. Saying no recording.

Bro, will you feel secure if someone need only your ic number and full name to suspend your line? That's why I wanted to bring this attention to all maxis user that we are no more safe with them.

Bro, thank you for your advice, already done police report and the scammer has been caught.

Why I wanted to bring this experience to all maxis user is because I think they (maxis) needed a much better verification system so that we can avoid any tom dick and harry which can provide them with our full name, ic numbers and phone number can suspend our line without our consent. Don't you think this 3 info are very common nowadays? Any tom dick and harry might have it.
What happen to the others security questions like address, how we make payment and how we receive monthly statement? No, maxis did not ask that day. Even no recording of the scammer conversation. This is why i feel we are not secure enough from third party sabotaging our line.

Received email from CFM.



Attached thumbnail(s)

Anyway you should report as revealing personal information without proper verification instead if poor service

see what maxis reply u..if cant accept their explanation just highlight in the press.all this while maxis record each customers request or call in inquiry..cause i do have numerous bad experiences with maxshit as well.

The funny thing is, when enquiry other thing they got conversation recording, when we fcuk them kaw kaw, they got recording but when they are in the wrong...NO RECORDING!!! Can accept ah?

i wont accept when our privacy is breached.like u say fuk them upside down till the very end

Ts is so mad because kena scam .
Without even considering he provide Ic number and credit card to some random ppl in Starbucks .

This remind me the story of a ppl make police report for fake drug he get from seller . Both of them in jail Lol .

Any action taken so far by telco?

The seller claim he got lubang for cheap phone because he working in Digi

IMO, this info can be omitted cause a bit confusing and adds nothing to the investigation

Btw what sampah alasan Maximum Shit aka Maxshit is giving? Every call is recorded. Every call need authentication info. What bullshit serpent ular story putar belit Max Shit is giving? Sampah telco try cover up it seems. Not surprised of the serpent attitude.

This post has been edited by zamanjaafar: Dec 15 2015, 04:25 PM

just potong la

maxshit

hi bro, fully read about your case mention maxis services are too poor, bro what i can tell you are u newbie in malaysia? malaysia anything getting loss and compare other country. even china are bad last time but right now alot big city turning good.

This post has been edited by NickLau: Dec 15 2015, 04:58 PM

Any updates?

today received a phone call from their so call senior executive and she will handle my case and also promised to investigate what actually happened on that particular day. so need to wait for her answer again.
but their attitude is better now, soft and polite, unlike the other day before complained to CFM. so something positive to look forward to.
what I'm asking is only what actually happened on that day and if they are wrong just make sincere apologies and not behave like telco taiko.

Really? DiGi need to walk in centre only can terminate.

u gv pppl ic number and credit card number without a proper shop?

that TS fault

do update for the benefit of others

Yes, those 3 things are so common now. So much so that its such vulnerable and fragile.
Anyway, would love to hear your suggestion on what should have been add on a part of those 3 things as verification items.

Seriously, when a stranger claims to be able to get you a phone using someone else's line to register, I'll already not want to go near him, let alone give him anything of mine especially such particulars. How honest do you think he can be, since he's already going the wrong way of providing you with that phone?

I'll take this as a lesson not to cry wolf when I'm the one playing with it in the first place.

Anyway, hope all works out for you in the end.

Glad to hear MaxShit is making a u turn