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Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_・) ︻デ═一▸ Maxis & Time

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Zi-Tech
post Oct 30 2015, 09:08 PM

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my credit limit now is 219x3=657... previously when they give free call, it actually calculate as 279 or 839... feel weird and just let go je la...telefon bukan pakai pun...

pening2 macam mana boleh dapat 219 tu???
Zi-Tech
post Oct 30 2015, 11:25 PM

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QUOTE(acapniamaxtor @ Oct 30 2015, 11:06 PM)
GST included  hmm.gif  hmm.gif
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off course la not....
Zi-Tech
post Oct 31 2015, 10:44 PM

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QUOTE(vez @ Oct 31 2015, 03:44 PM)
mine i ask the contractor dont install fibre termination box, the one you attached is FTB, i only have fibre Wall Socket

the reason is because there are two kind of fibre cable, from TM fibre termination point (pole) to your house external wall, is using better fibre cable can expose to sun, then from FTB to FWS is fibre cable that use for internal

the contract did as i requested for me
FTP --> external black fibre cable until internal of my house (FWS) --> BTU
the reason the contract ok to do so is because the black fibre cable only go into my house about 1meter, so dont have fibre termination box outside my house

if you want them to use the black cable to reach very far to the FWS, then unlikely they will do so

p/s: mine dont drill any hole, my double stoery landed, got a small balcony behind my house and the FWS and BTU just near the ceiling where i setup something to let those equipment sit there, and the contractor was so happy because he finish installed in 30 minutes biggrin.gif
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i think nowadays they just skip the outside fiber termination board.... they just pull straight black fiber cable to fiber wall socket....


Zi-Tech
post Nov 3 2015, 07:29 PM

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QUOTE(tritonite @ Nov 3 2015, 06:50 PM)
Having gathered information from a group of 10-15 subscribers, from amongst relatives, work colleagues and neighbours, I think I've spotted a pattern.

It doesn't matter so much how long you've been a subscriber - although those with 2+ years seem to have an advantage - it seems they are calling those people with good payment records first. Which sort of makes sense.

Why bother offering someone an upgrade, and occasionally with additional perks, if they are not going to pay their monthly subscription or are going to 'hutang' half the time?

In short, they are not avoiding calling people. They are just calling certain more 'cooperative' people first.
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dont think so.... my payment will be late payment.... last time i paid previous month at current month....

realize that i dont get point for tmrewards, do now pay on time....hehehe
Zi-Tech
post Nov 3 2015, 07:59 PM

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QUOTE(tritonite @ Nov 3 2015, 07:39 PM)
Heh. Well, I am not saying it's conclusive, but from the 6 people I know who have gotten telemarketing calls, all were very good and paid their subscriptions on time. Of the rest, the majority have either outstanding bills or been late 2-3 months at one time or another. In my parents-in-law's case, not even technically their fault since they were overseas for 3 months visiting children and even paid back in full within 3 days after they arrived back.

Still think it's probably just a long Excel sheet somewhere sorted by some parameters.  smile.gif
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i think maybe for the early adopter at your location??? for example, when unifi already in your place, you become early adopter, they put on high target for upgrading...

but my makcik just want to terminate after finish contract, straight at the counter offer rm20 discount...means negotiation is the keys when dealing with tm...
Zi-Tech
post Nov 4 2015, 09:44 PM

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QUOTE(danZach @ Nov 4 2015, 09:39 PM)
Got a question.

Using Unifi 10mbps, noticed that internet speed was @ 1mbps max.

Decided to check the IP address after noticing it looked like a Streamyx IP.

Why is Unifi using "ADSLStreamyx"? Or am I just barking up the wrong tree?
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offcourse it will be streamyx ip as tm already register the old ip number as streamyx...recycling the old ip number... it doesnt impact on your speed...
Zi-Tech
post Nov 4 2015, 10:33 PM

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QUOTE(- JaY - @ Nov 4 2015, 10:29 PM)
does usage of android box such as mi box and etc affects ping for gaming? or still utilize other bandwidth like hypptv?  hmm.gif
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it will effect the ping and speed as you are using internet bandwidth.... hypptv is using another bandwidth which is different vlan tagging...
Zi-Tech
post Nov 6 2015, 10:16 AM

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QUOTE(kazekage_09 @ Nov 6 2015, 01:08 AM)
Hi all currently im having this problem. Using tp link wdr4300 router , on unifi adv30. When im using the 2.4ghz, basically i cant surf anything. Cant even open google. Cant run testspeed.but when using 5ghz, it working perfectly fine, getting 30mbps on testspeed etc.

Anyone know why it happen? It happen 2 days already. And because of my laptop is an ancient laptop which can only detect 2.4ghz, this is basically make my unifi useless because i cant do any of my jobs!

Edited: sheep, i just remember. There are 1 electric trip happen before this problem happen. Is it because of that it somehow damage my router?
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are you already restarted your router? sometimes my router on 5ghz hang... so restart and again voila, good again...
Zi-Tech
post Nov 15 2015, 07:48 PM

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QUOTE(Nagashiro @ Nov 15 2015, 06:11 PM)
Hello LYNers,

I wish to terminate my UniFi but the CS told me I will need to bring in the modem (BTU) to return to them in order to proceed with the termination.

I would like to know is it possible for me to terminate it with another unit of BTU bought elsewhere as I have moved out from the house and the house is rented plus no one is staying there anymore including the owner.

Thanks in advance !
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your btu is lost or what??? i didnt see any purpose to keep the btu....
Zi-Tech
post Nov 23 2015, 12:40 AM

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QUOTE(johntg100 @ Nov 22 2015, 10:07 PM)
That one is called the fiber socket, not outdoor termination box/demarc unit.

Previously TM install both of them and they come with standard installation now no more.
Cost cutting move.

We are getting less and less value nowadays.
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this kind of installation is ok for me as direct to the modem(only 1 fiber cable from wall socket to modem) compare the previous method (need 2 times of connection where outside to wall socket and wall socket to modem)

and cost saving for them also...

to all sifus or otais...

if want the new device on current account, sure cannot get, so the only way is register another account.

if i register another account, they will pull a new fiber cable or just using same cable and add another account on the modem???

then after new one coming and using same modem(lan 1 and lan 2), to terminate the old one didnt give any effect??

basically just want new hypptv stb only for free....
Zi-Tech
post Nov 23 2015, 10:54 AM

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QUOTE(MyPIA @ Nov 23 2015, 02:04 AM)
You can (If you want) fill out a complain and try to get a better modem. But if you really want it  icon_rolleyes.gif
1) Usually they use the same cable
2) I'm really sorry but your question is a bit unclear but I'll try to answer it as much as I can understand after you have gotten the new line installed, you can walk into any TM Point and terminate your old line and yes there won't be any downtime
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mean the new account will be using current fiber cable? (No new cable been pull in or using new port?)

just wondering if they using same cable, then terminating the old one, they just off the system only and they didnt ask back the modem due to have another account attached to that modem???

hope you can understand my question...
Zi-Tech
post Nov 23 2015, 08:21 PM

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QUOTE(johntg100 @ Nov 23 2015, 05:57 PM)
Not actually ok according to industry standards. If tikus gigit rosak somewhere in between, you'll need to replace the entire length of cable from the FDP into the house. Don't even bother splicing because you'll need to retrieve the entire length of fiber cable to do it.

The fiber termination box/demarc point outside your house is supposed to be the hands-off section for the telco infrastructure/wholesale to terminate.

This practice is done in Google Fiber/Japan/Singapore/Europe.

The wholesale telco will set up and pull the fiber from the telephone pole right to this box and it ends there.

After that (2nd installation visit) the customer can choose to call the consumer section of the ISP(whichever he chooses) to continue extending the line inside his house and set up his connections. Either that or he can also call a 3rd party contractor, experience wireman who stocks fiber cables, or DIY the remaining section from the termination box.

Just like your TNB line in your house. Tenaga Nasional don't bother how you wire your electrical sockets inside your home. Their work is done once they set up your meter outside your home to their "grid".

Due to mishandling of customer CPE and modems, their ISP will courier(mail in) the devices directly to the customers of have them pick them up by hand from their centres. They won't allow installers to handle the inventories of BTUs/Routers/DECT Phones due to mishandling, corruptions and manipulating stocks to their own advantage.

All of sent directly to the customer as DIY kits for keeping so they get EXACTLY what they ordered including account login passwords/details.

You either pay a qualified consumer end installer, an experienced wireman or DIY if you know what you're doing to save on extra installation costs.
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but that scenario normally not applicable here....due to monopoly, all others ISP is relies on TM infra for fiber communication except time telecommunication... dunno what will be happen to myrepublic whether can penetrate malaysia or not...

for me, what i can see if the rat or something bite the cable, sure need to replace whole cable but it will be free compare the old configuration where need to pay if damaged due to already in the premises...beside the black cable seem more durable compare the white one(old config)...

dunno about the inventories management but is TM not giving the devices after they confirm that premises can be install or not first to their respective installer? like TNB and other utilities are doing the same as they will give the device after order is confirmed or payment already made...

and TM already giving the free installation(hopefully forever), so why bother to DIY and so on...It just only if you really need to renovate your house or re-move the setup to another place...

frankly said: both config has pro and contra.... but we here just need only one thing.... cheaper rate of internet... hopefully myrepublic can enter and do business here...
Zi-Tech
post Nov 24 2015, 10:56 PM

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QUOTE(johntg100 @ Nov 24 2015, 07:54 PM)
Those installers carry many sets of devices along with them to go out for installation works. How would you know they don't manipulate their inventories or mishandle them? How do you streamline the dispatch of these devices to ensure that the entire country gets the same type of equipment everywhere in every state? That is why they must distribute their equipment from 1 central place to gain customer's trust.
We've seen some forumers here who got supplied with old equipment, some getting new and variances.
There's also concern I would like to mention. Recently I noted that your installers are making passwords for your customers and telling them not to touch them. That is not a professional approach. How would I know they don't use the login accounts somewhere else without the customer's knowledge later outside at free hotspots and log into their customer's self management site?
For this reason, ISPs in most advanced markets will sent the account login details and equipment directly to the customer for safekeeping with courier services. The customer can opt to self-collect their "goodie bags" at the telco customer centre if they want. The installer will only ensure that the installation is set up and all the equipments are working as intended. They'll us their own test accounts to test and then that's it.
They would not help the customer's own account setup and connections.
Welcome Letter with Confidential Account Login Details
user posted image
Self Starter Kit with Installer CD/ Login Credentials
user posted image
Starter Equipment Goodie Bag
user posted image
user posted image
user posted image
user posted image
Not really considering there's no standard pricing quotation guidelines to follow.
You try asking the installer to wire your landed home through the roof, he'll instantly charge you close to RM200 for it. Ask for fiber termination box, ask for cable cover for concealment, ask for more drillings more charges will add up. They will charge you accordingly to how deep your pocket is.
Why DIY?
Given that if you know basic networking and house installation works, why not DIY placing your own conduits, cable covers and prepare your home internal network structure personally? If you know a friend or wireman who can help? 3rd party network equipment shops and installers?
My local electrical wireman only charges me for around RM50-RM100 to do drilling and wiring through the roof, including supply of cables, why are these TM installers charging close to RM200 just to climb up and pull their cables? There must be a fixed standard pricing guidelines and guide for this to maintain your professionalism.
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It is such a good move to DIY but currently i think the awareness in malaysia is really low plus there is only 1 big company control all the infra which is TM and open the market sharing with maxis and P1(previously before acquisition)... just remember streamy-in-a-box, i think this is very low demand due to lack of either of interest to do it or simply feel very hard to setup for some user(that package i subscribe around 2004 where follow the procedure but take 7 days to activate the account)...

for the device, off course the installer level hard to control but as the tm continuously do rnd to find either good product or cheaper product, so cannot complaint because it is not like meter like tnb or water utilities where they will change for you new generation for better and accurate reading and tampered proof(like put magnet on tnb meter to slow the movement of that last decade meter) ... currently i am using first gen of set-up box compare now is 3rd gen which the white one. If only tm can change their policy if they have new product, user can change with small fraction, not full price but tm current pratice need to pay full amount... for the wifi password, tm need to remind or skmm need to do awareness campaign to ensure the user smart enough to change the password for wifi...

for the pricing, yeah there is no standard but i remember tm and maxis give the guidline for non standard installation even it stated on blue sheet of tm work order. but even the electricity wiring also didn't have standard pricing where contractor A give you rm100 for plug point and other might be cheaper rm50 or expensive rm100.. it depend on your knowledge(sometimes contractor try to con you also) and negotiation skills. how do i know due to my family are contractors also where the pricing is different for each people or company(but still my family pricing is competitive with others. beside that the complexity of installing the fiber is much higher compare wiring plus the device and cable much more expensive compare to copper wire.

actually you can setup of your own internal networking but after the installation finish or you already prepare the internal networking and already know where to put all the device and other things...if you want to relocate the optical modem, it is up to you either want to call certified and experience fiber installer to do the job(maybe cheaper) or call tm again(sure expensive) but keep finger crossed when the non-tm contractor do the job to ensure problem free. but if experience people do that thing, sure nothing will happen...

It is such honor to had this kind of discussion with you as can see others view or opinion and gather information and find the way to serve the customer much better, hope you didnt mind with my opinions smile.gif smile.gif smile.gif ... but i think tm didnt care of our suggestion or info as they will continue follow the old way as their current practice... hope to see one day, can order account from ISP online and waiting the packaging reach to my house, by that time i wish either myrepublic already here with cheaper rate, google net for high speed and free service for 5mbps fiber and so on... notworthy.gif notworthy.gif

hope to see much more information and ideas...
Zi-Tech
post Nov 27 2015, 12:00 AM

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QUOTE(KKW @ Nov 26 2015, 11:41 PM)
One more time they charge me early termination fee doh.gif

[attachmentid=5381314]
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complaint2.... that the way....
Zi-Tech
post Dec 1 2015, 04:03 AM

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QUOTE(wcypierre @ Dec 1 2015, 03:38 AM)
Not sure about the naming because I'm accustomed with the chinese name, but the AC has gbit ports, while the 802.11n that one has 100mbps only.

http://www.mi.com/miwifimini/param/ - 802.11ac. 1gbit
http://www.mi.com/miwifilite/specs/ - 802.11n, 100mbps
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mini and nano both max 100mbps lan...

the mi wifi(with NAS capability) are the one with gigabit lan....

basically they have:

mi wifi router and mi wifi router 2(very big due to supports the NAS) [ac, gigabit, dual band for newest one]
mi mini wifi router [ac, 100mbps lan, dual band]
mi nano wifi router [N, 100mbps lan, single band]
Zi-Tech
post Dec 1 2015, 08:00 PM

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QUOTE(KIntos @ Dec 1 2015, 05:11 PM)
Now tm doing bundle preorder star war ps4 at rm1849 or monthly installment for 12 month
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bullshitting the people... hahaha with no special discount or what so ever.... very good strategies...

maybe they think the internet user here is not tech savvy??? if you package like, buy ps4 at 1849 installment and your current unifi become 50% takpe la jugak....
Zi-Tech
post Dec 1 2015, 11:13 PM

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QUOTE(zhuoyang @ Dec 1 2015, 11:07 PM)
Anyway to remove 500 & 600 vlan tagging on the white unifi modem ? Plan to use xiao mi router mini as the actual router (not only access point)
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Does the xiaomi mi router support vlan tagging??? if not cannot use as main router... the configuration of unifi need the vlan tagging...cannot be remove....
Zi-Tech
post Dec 4 2015, 01:19 AM

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QUOTE(enzo0919 @ Dec 3 2015, 09:13 PM)
i would like to apply new unifi package ( currently using streamyx),
1) may i know any installation fee(landed) and upfront payment needed for new unifi package??
any promotion?
there is no installation fee except non standard installation like running cable over ceiling etc. upfront payment will be calculated one month plus pro-rated that particular month.
2) the bill is issue at the beginning of month(pay before use) or end of month??
may i pay bills online via credit card?
this depend on the installation date and cycle date. Normally if install at end of month will get early month, if install early month will get in the middle of month... normally cycle date will be after 7-14 days after the day of installation.
you can pay via online banking, CC, kiosk or autopaid every month(get rebate only mere rm2)


3) i should go tm point to apply or online apply? which one faster?
Apply online get one month free... in term of speed based on luck... but some agent here in LYN can get for you much quicker but no promo one month free...
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Zi-Tech
post Dec 4 2015, 02:11 AM

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so far ok in JB side...
Zi-Tech
post Dec 4 2015, 11:18 AM

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QUOTE(Xefron @ Dec 4 2015, 10:43 AM)
free 1 year iFlix access for UniFi users.stay tune.
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only this good news and good move from tm... if they can make it like 50% or even free as long we are on unifi, much better...

totally agree with them...

but still waiting when they will revise the pricing....

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