TM resolved it on its own.

You are welcome. Glad that everything is sorted out for you.

I don't have free calls and same bundle as yours.

Just now very slow, cannot open the page.

I don't have the button.



This post has been edited by fruitie: Dec 4 2015, 11:06 AM

My friend's 30Mbps doesn't come with free calls. This is her screenshot.


I didn't know mine has free calls.
I really thought it has been removed when I upgraded to 30Mbps back in July, at least this was communicated to me.

Looks like I was really lucky to be given with free calls. I thought once I upgraded no more, the telemarketer who did my upgrade told me it will be removed. I said OK and proceeded to upgrade. This was in July.

Then fast forward to Oct when TM rolled out 30Mbps plan at RM 179 while I was paying RM 199 since July. Together with others in this thread filed a complaint to MCMC and someone from TM HQ called to ask me walk to the nearest TM to get RM 179. However, she reminded me that my free calls will be removed. In my heart, I was thinking I thought it has been removed in July? I didn't bother at all that time because I just wanted to get the discount only.

Only today I found out my free calls were not removed all this while.

I checked back my screenshot records in previous thread. Apparently after I went to TM Point to get RM 20 discount, I didn't have the free calls in my OCC. Suddenly on the next day, it appeared in my OCC and until today only I found out it was free calls.

Little bit of luck only la.

On a Saturday's noon.

I'm an upgrade user since July and only found out I have free calls all this while. Never really negotiated because I never use my phone at all but I got it. Probably it's a technical error. In short, can try to negotiate with them if you are an upgrade user.

I'm not alone. At least there are two more forummers also reported on this thread with 10Mbps upload speed.

Not sure. I didn't complain anything and suddenly my upload speed increased. Two weeks already.

No issue for me.
30Mbps user.

How can you live with that kind of speed. TM promises 80%, so technically you should get at least 4Mbps.
Call to complain, that's your right.

My current speed.

I will not.

Cannot la, must complain and after they fix, ask them to compensate those days that you didn't enjoy the speed.

WiFi or LAN or both? You guys really need to complain wei.

I watch a lot of China TV reality shows as well but I stream from their YouTube official channels.

Sorry but I don't stream stuff straight from China. Occasionally I do stream from their official websites but so far OK.

I'm also on 30Mbps.

The way how you said it as if I'm a kaki komplen. The truth is I have never really complained about UniFi service.

After switching to Access Point setup, my routers don't allow me to have IPv6 unless I stick to pure TM equipment.
I still can bear with IPv4 now.

Somehow TM is infamous to quote "maintenance" as the reason a.k.a. excuse.
No issue in PJ.

Some YouTube videos are really slow and some are really fast. I guess it has nothing to do with the speed issue but rather the YouTube servers right?