Aiya..just now i go to petrol station and go to the counter...but the workers cannot swipe at counter but go to the pump and swipe there..and i got msg from hong leong bank im using rm200..aiya

i didnt get my cash back in my first month's statement.
so i thought it will be reflected in my second month's statement.

i got the second month yest, and still no cash back in the bill.
anyone care to enlighten me where it's shown/reflected?
or if i need to call customer service to get it checked?

thanks guys.

It is kind of a silly question  , but I want a confirmation on it that it is applicable to Hong Leong Bank.

My question:
Assume that my payment due date is on the 30th of each month.

I shall pay the entire amount of statement balance on the 30th, via Hong Leong Connect website. So, financial charges and late payment changes will not be incurred in this way, right?

Or, do I have to pay the entire amount of statement balance on the 29th?

Thanks for the answer. 

ok guys
i just activated my wise card
sms say i have to go atm to reset the pin.
tac also have to register on atm?
ant other thing have to register?

Would like to ask whether the 10x swipe per month is also inclusive of supplementary card?

e.g.

Principal 7x swipe & Supp 3x swipe = 10x swipe.  Will this be eligible for the cash rebate? 

Or must it be it be principal 10x and sup 10x in order for cash rebate?  If this is the case, can it be another option like principal 10x but sup 8x (in this case only principal eligible for cash back where sup is not eligible?)

Guys,

Can advise on how to get cashback with Maxis/hotlink reload? I can only see Maxis postpaid thus far.

Anyone succeeded paying Streamyx at Sams Groceria?

I will seriously consider it and no doubt the 10% is very tempting.
Still long way for me to decide and who knows I will no longer be working in KL Sentral?

at least 21 days before effective, must be announced.

hope it only affects NEW cardholders, instead of blanketing all 
3 possibilities of revision:

1) rm100 max cap revised down. if so, they better remove the 10xRM50 requirements. maybe unlikely cuz they also wants us to spend more.

2) 10% cb rate revised down. very likely cuz by reducing the cb rate (if #1 maintained capped at rm100) means users are gonna spend even more to reach max rm100.

3) reduce categories. maybe unlikely since other cards already revised to selective categories. Wise's essentially applies to certain categories, not everything/unlimited.

2sen 

Is it
Pity you that this happens to you. At least now you understand how I feel last time when they play this posting date thingy
But as far as I remember, some fanboy die die says this sheet HLB won't play wor

Yup, you are right, is Aeonbig's problem, that's why you have a missed transaction.

Yes, you are right, since this is Lowyat forum, HLB is god bank, never do mistakes

This is so true. Most probably AEON big lost the signature slip on transaction day and found it a day or two later. After all they have seven day to settle a trnx before an authorization is voided.

Fact 1 : credit card terminal won't double charge unless it is man made transactions.
Fact 2 : merchant are getting money on 2nd day(weekdays) fastest, latest on 3rd day morning.
Fact 3 : when there's double charge by accident which usually happen on card's company, 1 of the transaction will be reversed within 1 week without card holder doing anything. Merchant will only get 1 time payment for that particular transaction.

Without slip they can't claim, so it is impossible to have 2 charges.
Also, when ever you have a failed transaction, it can be checked after few minutes on card center. But you choose not to call but instead let it "went" through. A call to card center won't cost much unless you know that calling the card center are wasting your time since they may not even know what has happened, another reality fact that I stated(they will bring card holder round the garden) before.
A failed transaction won't have any slip printed out. So a failed transaction is still a failed transaction, it won't able to be printed out after that, only you in Lowyat forum can twist this fact over here. But sorry, not in reality.
Will a cashier take all the hassle to reprint the transaction? I doubt so, as it needs to be tally with cash register. That's why before start accusing the cashier to cheat you, why not learn how a cashier do settlement before they go back?
If like what you said is true, then you may lodge a police report stating Aeonbig trying to cheat you under white collar
crime.

No worries, this myth is so true in Lowyat forum.
Fact in reality world is, they need to submit all transaction slips on the same day as they have to ensure the cash registers are empty as any lost of slip, they need to pay it since that slip is "money" to tally the total transaction.

victorywp, did you receive two SMS transaction alerts from Hong Leong Bank on that day, due to the double transactions?

Thank you very much for your clarification.    As you explained, the second transaction will eventually be voided, since there is no slip and signature.

If you had some free time back then, I would like to suggest that you call Hong Leong Customer Service to notify them about the double transactions, on that very day of the transaction. Even though the same amount of money has been charged twice to your credit card, both of the transactions would have different 6-digit approval code.

The Hong Leong Customer Service Officer would have given you the approval code, of the second transaction that is without slip and your signature. With the approval code, you can approach the chief cashier of the AeonBig to void the transaction.

Mention to the chief cashier that the approval code for the first transaction with the slip and your signature is totally different from the approval code for the second transaction. Emphasize that AeonBig will receive money from the first transaction, and they should void the second (incorrect) transaction with the approval code you give to them.

Once they void the second transaction, a charge slip showing the voided transaction will be printed from the AeonBig credit card terminal. You should sign the merchant copy, and you should then receive the customer copy of the charge slip.

This is how I would solve the problem on that day. Maybe the credit card experts here can recommend better ways to solve this issue.

Using this way, the merchant (AeonBig), the acquirer bank (Maybank who supplied the credit card terminal to AeonBig), and card issuer bank (Hong Leong Bank who give you WISE card) are duly informed of the double transactions on that way. In my opinion, it is better than to wait till your credit card statement is generated. By then, it may be too late to void the second transaction, if this second transaction is not automatically cancelled by then.

It is just my opinion. 

Happened to me a few times before. I remember once was from a restaurant. Got twice sms. Asked casher did u swipe twice. She said once. Not satisfied then call cs. CS said 2 transactions float. Asked to deal with merchant the bank can't do anything. Called the restaurant again then only they admit swiped twice. I gave them the approval code from cs and asked them to cancel it. They said only one time in system the one I signed. So nothing to cancel. The whole thing very troublesome. At the end unbilled transaction show once.

The other time from Giant. Sms twice again when I left the counter. Oh not again...
Asked Giant they said swipe once and I signed once.
This time I din call cs. Thinking if posted twice I will dispute. End up transaction posted once.

Sometimes u r there and u see the guy swipe nothing printout then they swipe again. U sign once. This can happen quite easily. I notice even some bank's dispute form has an option "duplicate transaction" for u to tick. Just could not take the long path every time. I believe as long as we signed once we have the case.

Cheers.

Edit: But if it was a Paywave cc. I dunno how to dispute d.

That is why I always tell the cashier not to use paywave.

Where that 5% come from?