Existing 30mbps users without promotion:

Hi guys, I wonder how can I make a report to TM Help/SKMM? I lodged a report via Unifi portal but end up the guy told me they can't do anything. Must we go TM Point to ask for it?

Just checked my email and TM has replied me with the rubbish reply which most of you got. I replied and I said I have somehow expected this reply and already escalated this issue to SKMM and CFM. They shall contact TM soon.

Referring to your report number 1-11393832624 feedback via UniFi portal regarding on your issue, we would like to apologize on the unpleasant experience that you have encountered. Upon receiving feedback from respective department please be informed that, the UniFi Advance 30Mbps with promo price only entitle for customer who subscribed after 15th October 2015. However, kindly be advised to refer any nearest TMPoint in order for further information and clarification.  Please refer at http://www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.aspx for the list of nearest TMpoint.

Yes, you can just that your contract will be refreshed again.
You will pay RM 179 for 30Mbps now.`

I am having trouble opening specific website. Tumblr to be precise.

For SKMM nope, only after they have read your case.

TM called. I'm talking to them now.

Will go to TM Point to fix this up.

They do send an email with your case no after registering a complain, I received one. Then later they send another one after reading the complain

Today i directly went TM Point Kajang without complain to CFM or SKMM, directly tell them i need RM20 discount as early birds were being cheated.

After that they talk to thier branch manager and help me make adjustment.
Now my TM net portal showing discount RM20, but will take effect on next bill.

For anyone who haven get your rebate, just directly walk in to the tm point and let them know if they dont rebate for you and you will file a complain through skmm. thats all.

do u mean all of u guys complaint from previous upgrade?
So after complain it will have rm20 rebate from the bill?

VIP10 user here, anyone facing slow browsing to Facebook/Youtube/some US site during night time?

No problem in torrenting, get full 10Mbps speed.

They want to shut down or convert the VIP sym infrastructure, and just go forward with the new Advance assym infra.

There's a reason why they are not accepting new applications for VIP packages.

"...They want to shut down or convert the VIP sym infrastructure, and just go forward with the new Advance assym infra...."

I won't pretend to understand TM's business strategy, or that of the wider Malaysian ISP industry players, in general...

SG

Yes, i used that NewMedia server. Yes, SGIX test same behavior as yours.

Already edit the post much earlier to state that the results are not random yea. Only servers that seem to work well with TM network/my ip range & vice versa were shown. There are results of servers on the 'same location' that cannot even deliver 20% speed & similar ping of what was shown. Just trying to check if 'everything else made equal' can we get 'full speed' from anywhere? Yes probably can. It's for... uhh.... download purposes

Not just the speedtest. It has more functions and information on the stability of the line.