Hi anyone experience ZTO shipping recently? who is the local courier company? any good?

Bad experience with Airpak last week, twice they say to deliver but no show, even after called their customer service 3 times and was assured will deliver but nothing. They even suggest pick up from their center...what the....?

It could be due to the bad weather and flooding in guangzhou area?

Your parcel already left the ZTO warehouse. Next is to clear the Customs in China before being air freight to KLIA.

Could you please update when you receive your parcel so that we know whether ZTO is good? Thanks.

This post has been edited by colins: Jun 16 2018, 09:10 AM

ZTO is the consolidated shipper / warehouse in China; normally takes a day or two to clear the Customs, but may be longer depends on situation.
Not sure which local courier will do the local delivery in Malaysia.

Ya could be that. Last time around end 2017 Double 11 and Double 12 sales period there were delays both in China and KLIA Customs. One of my parcel took 3 weeks plus to arrive.

Hi all, last week I used ZTO for consolidated shipping and noticed that all the items they weighted are exact to the closest hundred grams, eg 100g, 200g 300g, 400g....etc.

When I received my items I weigh them and found that the actual weigh is much lighter, eg 60g, 150g, 260g, 350g...etc.

I now have another batch of items waiting to be consolidated and they all also weighted to the closest hundred grams. I have contacted ZTO to ask them to reweigh the items, not sure if they will actually do it.

Obviously they are cheating.

No volumetric weight calculation for consolidated air shipment.

Are you using ZTO? Same experience for me, same status for last 2 days, but when I check using the courier own tracking it shows already delivered!
The item is missing from the system, not in "waiting for consolidation 待合包 ", neither in "waiting for receiving into warehouse 待入库".

I was on chat with the ZTO customer service and they ask me to check back a day or two.

Contact customer service here - https://world.taobao.com/helper/knowledge.h...tD9&kid=6551700

or email - english@service.alibaba.com

I complain but they don't seems to bother. Will never use ZTO again.

Hi, how to get the mydex tracking number? Thanks.

Just discovered that for shipment sent via DEX-i and local by DHL, you can track with the MYDEXxxxxxxx number here: https://ecommerceportal.dhl.com/track?locale=en

Ya definitely something is wrong somewhere. Are you shipping prohibited items?
Best is to contact Taobao (not Dex-i) customer service to chase them to help you solve the problem.

It could be that the shipment is beyond the size and weight.
weight：max 80.0 kg
size limit：each side max 80cm；L+W+H max 150cm

As mentioned a few weeks ago, based on my experience ZTO is cheating when they weigh each parcel at their warehouse. Typically the weight is rounded up to the nearest 100 gram. Eg parcel actual weight 155g will be 200g!

This is on every single parcel, and when you consolidate everything the weight difference will be huge.

Anyone using ZTO currently/most recently please feedback whether this is still happening?

I have made a few order on Taobao these 2 days and notice that the delivery addresses of the warehouse are different, one in Dongguan and the other in Guangzhou.

I wonder how the consolidation will work.

Damn....I just realized I accidentally selected Sea Shipping. Any idea how to rectify it?

https://youtu.be/zjdpz05u2DY

Latest status says "reverse receive". Did you bought prohibitive items?

Best is to ask seller to help you to find out the shipment status. If it has been shipped back to seller, then ask for refund from seller.
If seller ignore then raise a refund request on taobao, stating item not received, let taobao sort it out will seller.
Cheers.

Will this method cover tax? Thanks.