QUOTE(Ginny88 @ Sep 9 2015, 04:02 PM)
We have to be fair to both parties. If the scratch is a minor one which can be touched up for less than RM100 is it fair for the owner to demand RM700 to change and respray the whole panel?
Since the one who made the mistake is willing to compensate the owner should be reasonable too. If the owner is too unreasonable TS can refuse to pay anything and refuse to make a police report. Good luck to the owner to claim TS's insurance.
Btw, if you send to SC to do touchup, the SC will most likely send outside to repair also. Just expect to pay more for the same quality that you can get outside.
well, as u said we have to be fair
if you bought a RM5K bag, i accidentally scratched it, u want repair or brand new?

if u are so considerate and nice to opt for repair, do you prefer official or some third-party?

outside can touch up for less than RM100, while official will change the whole side of leather at 10x price.
having less one enemy is always better than having one more
doing paint job at SC have warranty, you can do it countless time until you satisfy with it
thats why dont repaint or repair, just change new, no eyesore, paint or surface problem later and no headache