please help me maxis.

its been 4 days already, i kept waiting for it to become better and yet everyday i wake up its still the same ping to singapore servers.

Steam server i ping:

sgp-1.valve.net
sgp-2.valve.net

(Singapore steam server)

its giving me constant 150 ping+-, normally its 5-10 ping.

can you please fix this for me?

account no: 1797362140

and it is not on my side, my modem/pc everything is fine.

u can see it in the forum, many are having the same problem since few days ago,

this problem always come time to time.

no matter peak or no peak hours, whole day and night is this ping.



This post has been edited by snowberry: Sep 4 2015, 01:13 PM

i already submit report to data@maxis.com.my , TWICE
problem occurs since yesterday, I WANT TO PLAY DOTA2 AND THIS IS FUCKING SUCK




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Is it Starhub by any chance?

if its starhub, i think unifi players will be affected too.

but no, unifi players still have 10 ping.

you can obviously see the issue based on my winmtr test, high ping at hop no 8

Have you posted in their official forum? Do it if you haven't.

Yeah I began to feel the latency lately. It has been good to me for a long time though.

their forum LONG gone already.. LOL

What are you talking about?

https://forum.maxis.com.my/forum_forum.asp?FORUM_ID=70

their forum no more d la,

change to lowyat.net sub forum.

u go see last post all MAY

They kolos liao.

This subforum you posting in is the new official place for isu maxis

my god, I slowpoke macam siput babi

Good wat, means you not many unresolved issue

(Sentuh kayu)

I'm currently having the one TS is having

this problem is a unifi problem. tm backbone/routing issue.

their lvl 2 helpdesk isnt helping... sigh

was about to play dota, when i search for region and got almost 200 ping.

when i test with cmd, got problem with sgp-1, 100% packet loss when ping.
sgp-2 seems to be working fine.

errr..no. i got almost 200ping with unifi 5mb.

lol my celcom broadband ping is currently 30ms+.. welp

problem is back again, back to 150 ping.

perfect...really.

Yes i have the problem as well. PLEASE FIX

Same problem since Wednesday. Maxis not even replying here, lousy service.

Yea they reply other thread, dont even bother to reply here.

Dear All,

Sincere apology for not replying to each and every post at this thread.

As at this moment, you as home fibre internet users may faced difficulties in browsing or having smooth internet connection at the evening/night. We apologize for such experience.

Do rest assured that rectification work is in progress wherein our tech team is rectifying the issue at their best efforts to ensure no such occurrences to happen again. However, there is no tentative timeline to be advised right now. Hence, we do wish that everyone faced the issue could accord his/her patience towards this issue.

And again, sincerely apologize to you

Thank you.

same problem here ... my ping is between 150- 170 while playing dota2 reborn, this issue happen since last week... damn frustrating

day 28 - high latency.. paying bills on time didnt solve the issue, FML

Can you tell what is happening???

not only night please, day and night is the same.

Can anyone tell time frame this issue??

Is Maxis doing the QoS control?
I am using 10mbps,but I can't multitask(like gaming and listening to online music) with this internet service....

It's been almost 1 week now also haven't fix. Terminating Maxis, lousy internet service.

horrible after so many weeks problem still here.

haizzzzzz....no hope

getting ~120ms to sgp-1.valve.net which is in Singapore with spike up to 300ms
and this only happens at night around 7pm to the wee hours in the morning
latency is fine during daytime.. getting a good ~15ms

what is happening??? it's like you guys purposely scheduled something and it is degrading your service!!

MAXIS please make your technical team aware of this issue!!
and find an explanation for us

This post has been edited by prototype: Oct 1 2015, 08:17 PM

Dear All,

Understand the anxiety and frustration caused from this ongoing issue, we are deeply apologize for such experience occurred

At this juncture, we are unable to provide nor advise any tentative timeline for the issue to be resolve

Thank you for raising your concern individually and we shall notify our technical team to expedite on the rectification work.

Thank you

Having the same problem for a while now. Goodbye Dota 2. Please keep us updated, dear Maxis.

cs go also same. everyday now 100-1000 ping. wtf...

hmm, business is going bad with this ping for gaming with steam server.. wonder who should i blame to.

Try get in touch and bring up this matter directly to their staff at noc (network oper center) It's likely that someone at the noc didn't get message escalated by their customer supports

tunaseng at the very least let us know what is the reason behind. i didn't pay it to enjoice the freaking 1.5k ping powerpoint gaming ffs

Gonna give it till Wednesday for them to fix things. If they can't provide reasonable standards of service I should be able to terminate my contract. This is bloody rubbish

I feel the same. No proper internet. We have right to terminate, so long already.

At start they dont even want to reply

It's been almost three weeks now lol. Luckily I already terminated and will be changing to UniFi this Wednesday.

Can we at least get an explanation on why this is happening? It's really frustrating.

It is getting worse now. Even in the morning, it spikes to >2k ms numerous times. This is getting ridiculous and so far there's still no satisfactory answer.

hmm maybe i should terminate too, wtf am i paying for your lousy high ping powerpoint CS:GO service

Please fix the problem ASAP Maxis. It happens exactly at 8 PM which is my free hour to play DotA. This is really frustrating, it has been 2 weeks+ already.

Hi helmyemony,

Sorry for the inconvenience. May we know that the issue happens only when you played Dota or browsing other web as well?

TQ

Only DotA for me. Browsing and streaming are all good and i dont really care.

I get 130ms+ when i ping sgp-1.valve.net and sgp-2.valve.net starting around 8PM until 1-2AM. It was fine 2 weeks ago. Please fix this ASAP.

Thanks.

EDIT: And the ping is 140+ms right now.
EDIT: Its not only me by the way, its happening to everyone with Maxis Fibre.

This post has been edited by helmyemony: Oct 5 2015, 10:07 PM

-PMed-

i give their technical team everything they need, still cant resolve .. lel

Of course cant laa, if can everyone no need complain d..

1 month already for me. They should really compensate. Such horrible line.

Maxis seems to be at war with Singaporeans, you can never get a decent connection to a continent that is just one bridge away.

There's no message.

The line seems to have gotten better. Anyone else feel the same?

What you gave to Maxis is a waste of time actually.For me,I have been facin to slow browsing issues, high ping when gaming,QoS been cut down seriously and sometimes the internet totally down.All this problem is exists for 5 months and still go on.Guys,look it is 5 months,not 5 days.I wonder what takes them 5 month to investigate and until now,they haven't give me an exact answer for my problem. Somehow,they started ignore my message since last week.

Yeap. Getting better now.

Edit - ping high again

This post has been edited by palatun: Oct 8 2015, 10:25 PM

1 month 150 ping, fix 1 day, back to 120 ping. <3

lag + 1

Now the lag happens at 10-11PM instead of 8PM. Keep it up Maxis

1 month 14 days already, still the same thing?

are u guys even trying to fix it or not?

if u give me shitty ping, why should i pay for the September bill? 1 month 14 days already, how long u expect me to wait? u charge me because u give me internet service, if u give me shitty internet service for 1 month 14 days, do u think i need to pay?

i really cant tolerate anymore already, gona faking terminate.

I been facing to this bad experience 5 months...
I am still waiting for a fix...
I believe...One day...
But the truth is,PATIENCE IS LIMITED

do you have other option for fiber? let us know i ran out of option besites maxis and unifi... time no coverage...

direct to Sg-steam servers having higher ping, i go through VPN services at data center and to SG Steam server im getting more stable and lower latency then using it direct...

@Maxis are you looking into the problem?

...... still got high ping..

I have reported this issue about 4 weeks.
Nothing improve.They only keep telling me rest assured.How can I rest assured when I got this kind of internet service?

any idea how to get low ping? my ping now 200-1000 after 4pm. .

Use VPN if you are forced to used Maxis Fiber. Or else you could get UniFi right away.

really maxis? 900 ping now?

now almost 2 months already.

please ask your people to contact me. thank you.

--PMed--

Just came home, over 900 ping also, what is going on?

Hi sora90,

There is an ongoing issue for latency and our team is checking on it. We apologize for the inconvenience.

Thank you

Pinging 103.28.54.1 with 32 bytes of data:
Reply from 103.28.54.1: bytes=32 time=1161ms TTL=53
Reply from 103.28.54.1: bytes=32 time=1135ms TTL=53
Reply from 103.28.54.1: bytes=32 time=1148ms TTL=53
Reply from 103.28.54.1: bytes=32 time=1149ms TTL=54

Ping statistics for 103.28.54.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1135ms, Maximum = 1161ms, Average = 1148ms

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms maxisgateway.lan [192.168.1.254]
2 33 ms 33 ms 37 ms 58.71.244.97
3 32 ms 31 ms 31 ms 58.71.244.122
4 34 ms 34 ms 42 ms 58.71.243.53
5 35 ms 34 ms 35 ms 58.71.243.49
6 35 ms 35 ms 35 ms 58.71.244.246
7 35 ms 35 ms 35 ms 58.71.241.21
8 * * * Request timed out.
9 45 ms 41 ms 41 ms se1-0-0.kchp-pe201.maxis.net.my [202.122.151.186]
10 41 ms 41 ms 41 ms 32590.sgw.equinix.com [202.79.197.176]
11 1009 ms 1007 ms 964 ms sgp-1.valve.net [103.28.54.1]




Everybody has their patience. I think i wan to terminate my service or u give me a rebate about this matter.
Here my account number 1504805001

I was receiving similar ping to this server. By the way, I'm on UniFi. UniFI peer routing also giving me headache.

This post has been edited by zher4883: Oct 20 2015, 08:30 PM

Hey Everybody... Let make complain here http://www.complaint.cfm.org.my/index.cfm?...F9577A0A8E27179
Since no action from this maxis.

Well,I have reported this issue at that website last month.They are even worst, not even contact to me ask for update.Guys we don't have to waste our time to fill the form,they will not do anything also.Remember,we are living in Malaysia. And that's the reason.

lag + 1 ,nearly 2 mth the lagging problem still havent settle,maxis really sux in service

ZZZZZZZZZZZZZZ


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getting worst after i post , double up the ping in 3 mins


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$ traceroute 103.28.54.1
traceroute to 103.28.54.1 (103.28.54.1), 64 hops max, 52 byte packets
1 unknown (192.168.10.1) 3.945 ms 0.916 ms 0.925 ms
2 58.71.244.89 (58.71.244.89) 22.514 ms
58.71.244.113 (58.71.244.113) 8.573 ms
58.71.244.89 (58.71.244.89) 25.785 ms
3 58.71.244.114 (58.71.244.114) 9.123 ms 11.092 ms 6.712 ms
4 58.71.243.53 (58.71.243.53) 12.978 ms 11.688 ms 9.981 ms
5 58.71.243.49 (58.71.243.49) 16.333 ms 14.324 ms 13.061 ms
6 58.71.244.246 (58.71.244.246) 18.359 ms * 12.223 ms
7 58.71.241.21 (58.71.241.21) 9.977 ms 11.380 ms 12.566 ms
8 * * *
9 se1-0-0.kchp-pe201.maxis.net.my (202.122.151.186) 24.436 ms 20.667 ms 19.940 ms
10 32590.sgw.equinix.com (202.79.197.176) 18.951 ms 20.180 ms 15.931 ms
11 sgp-1.valve.net (103.28.54.1) 1748.068 ms 1758.656 ms 1766.715 ms

1800 ping on my end.

ping test
PING 103.28.54.1 (103.28.54.1): 56 data bytes
64 bytes from 103.28.54.1: icmp_seq=0 ttl=54 time=125.051 ms
64 bytes from 103.28.54.1: icmp_seq=1 ttl=54 time=105.520 ms
64 bytes from 103.28.54.1: icmp_seq=2 ttl=53 time=58.058 ms
64 bytes from 103.28.54.1: icmp_seq=3 ttl=53 time=51.057 ms
64 bytes from 103.28.54.1: icmp_seq=4 ttl=54 time=64.992 ms
64 bytes from 103.28.54.1: icmp_seq=5 ttl=53 time=79.338 ms
64 bytes from 103.28.54.1: icmp_seq=6 ttl=53 time=127.237 ms
64 bytes from 103.28.54.1: icmp_seq=7 ttl=54 time=135.419 ms
64 bytes from 103.28.54.1: icmp_seq=8 ttl=54 time=199.724 ms
64 bytes from 103.28.54.1: icmp_seq=9 ttl=54 time=279.651 ms
64 bytes from 103.28.54.1: icmp_seq=10 ttl=54 time=291.824 ms
^C
--- 103.28.54.1 ping statistics ---
12 packets transmitted, 11 packets received, 8.3% packet loss
round-trip min/avg/max/stddev = 51.057/137.988/291.824/80.681 ms

This post has been edited by zhiyuan: Oct 21 2015, 03:26 PM

continuously disconnecting for over 15 times now, still on going.

good job maxis.

im getting disconnection as well.... maxis... please do something. thanks.

Its in the afternooon already, still keep disconnecting. Why do this to me.

maxis still not update on this fix?

im still getting horrible ping, is there any way u guys can do anything about this?

or is it permanent?

They say they are working on it.They"SAY".

It's better for me now, there are spikes sometimes but not often. Instead of 100+ms I average at about 50ms now from 8pm-12am. Other times usually about 30ms.

My problem didn't get fix but become more serious.

Same here still getting 130 pimg to 150 ping.

Maxis takes about 6 months,and fix nothing. "responsible company"

Hi.. Anyone got try WTFast? Try it. Download it from steam. It will reduce your ping.

420 -1000 ping. thanks maxis. ..l.. .

It has gotten better for me.

WTFast is totally garbage and can even get you banned in certain game. Stay away from it.

and here lies the problem with the internet.

ppl posting random statements without sources.

Steam promotes WTFast through Steam network, so how does it get you banned on Steam? mind = blown.

http://www.escapistmagazine.com/news/view/...e-Steam-Reviews
http://i.imgur.com/Zia7Mkf.png
WTFast even went as far to bribe users for positive review.
Steam promotes WTFast? You must be kidding.
Did you even attempt to try to use WTFast, if it really improve your connection, please post it up and here I would like to quote a user that had used WTFast for 40 hours according to Steam review

please tell me this page was illegally made through Steam network.

http://store.steampowered.com/app/315880/

App availability had nothing to do with Steam promoting it.

I don't think this app work as advertised Eg.: http://forums.na.leagueoflegends.com/board...d.php?t=4577586
https://www.reddit.com/r/leagueoflegends/co..._honest_review/

This post has been edited by zher4883: Nov 24 2015, 03:46 PM

and then what?

i don't even work for WTFast but there will always be both positive and negative reviews out there.

it's another option for gamers to try and if it doesn't work try something else.

Why don't you give it a try and post it up if it really worked?

i gave it a go on HOTS yesterday night for 2 games only,

190 - 210 ms without

30 - 50 ms with it

however, I am not going to conclude now that this is the best option, because there is no excuse for Maxis peering their connections from KL, to Japan, then back to Singapore, utter disgrace.