The case mentioned below is a true story that happened to me:
I have been a celebrity fitness member since April 2013. Every month i pay my fees by auto debiting from my credit card.
During June 2015 i decided to cancel my membership. During this process it is painful.
As i am staying in OUG I went to their HQ and requested to cancel my All Club membership but they say i must go back to the home branch Kepong where i applied my membership for. And i must go there during weekdays before 7pm. They will not entertain me after office hours.

OK FINE I thought just once and for all so i dont mind driving all the way to Kepong from old klang road although it took me nearly 2 hours due to heavy traffic.
Once i reached there and talk to the staff, he gave me a form to fill in and told me that they will stop charging me for the next payment which is on July. However i can still continue to go to their gym until 15 August since i have already paid the fees for the last month.

Since i trusted them as a big established company in Malaysia, i thought they would stop charging me through my credit card as i have done what i was told.

However they continue to charge me for the next 2 months (July and August),

Yesterday when i tried to make a phone call to get an explanation for the matter above, i took me half a day to reach them. When i finally reach them and asked why did they charge me since i already cancel membership.
Their staff answered me by saying that i need to come second time to their Kepong branch to re-confirm that i want to cancel my account then only they will officially stop charging me via my credit card.

This is the most ridiculous answer that i have every heard of. How come there is so much hassle needed if i want to cancel my account. Even if this is their company policy, How come they did not inform me earlier.
As a consumer, i had already provide full cooperation with the staff of this company.
I do feel like this is like a SCAM. When you sign up everything is so easy, when you want to quit, they Throw you tonnes of obstacles just in order to squeeze every penny out of the consumers wallet.

Guys, think twice if you are considering to sign up for a membership in any gym. Do more proper survey around.

If you have all your documentation in order, file a complaint at the Consumer Tribunal.

Fark that celebrity fitness i would better go those ghetto gym even without air con and convenient but still the best.

If you have the time go full asshole mode, publicize it on FB, and sue kaw them in court.

How was their facilities and equipment now?

Last time I saw they upgrade some of the flooring equipment etc in their facebook....so that it look more impressive and can match FF standard.

Celebrity Fitness @ Jaya 1 = Worst less equipment, need to q up, no sauna/steam room, the plc is dam pack !

One of the FF member told me that the equipment and flooring in CF Midvalley have been upgraded and better than FF. Don't know, that what she said.

How much you guy are paying for membership in CF?

RM190 - Pasport


Mid Valley and 1 Utama environment are good.
Never take Jaya 1

This post has been edited by mz2020: Sep 4 2015, 12:14 PM

Not the 1st time i heard about it. Go check out CF fb page. Tons of similar complains.

- still charges even after canceling membership.

Thats why lifters liked the ghetto gym.

The group membership that u signed up thru someone from Lyn?

Bro, my case is even ridiculous. I went to cancel my gym membership at Lot10. All they did is telling me is "Nobody is AUTHORIZE to cancel your membership except the club manager". For 2 months, 5 times, i went to the gym to ask if the club manager was in or not, they only inform me club manager was on leave. My OS that time was "WOW, i been visit Lot10 CF almost 1.5 years 5 times a week after work. I always get to see the club manager walking around." When i want to terminate my gym membership, this club manager is even more difficult to meet with than America President." Then I realize everything is a SCAM.

I wouldn't say all CF branches is the same, I would advise people do not sign up in Lot10. I accompanied my friend to MV and One U to terminate their membership, all process goes smoothly and well. Important thing here, any Mid Valley and Lot10 branches staff are able to cancel your membership, and you do not need to wait for "so called" club manager to approve your termination.

I haven't able to meet the club manager until now and no termination letter issued to me, maybe she think i am a terrorist.

no such thing as trust in business. this are all capitalist talk. they will squeeze everything out of you.

to be sure same case not to happen again, inform your bank to no longer allow payment to the account once terminating the account.

not just Celebrity, i think most big established gym are the same. without u giving the "official" order, they will diam diam continue to charge. happened to me when my membership contract with True Fitness ended, and they still charge me 1 mth. Lucky that my membership contract stated will return my 1 mth deposit when my contract ended. so ended up contra and no need to pay...

Same prob with same branch. But i use cash. Dyring signup opt for fpx instead of cc.

They called me few times ask me to pay yp after cancel. The last time too tired to entertain ask them go fly kite

more complaints

just came back fr a chit chat with old city friends and 3 of the 7 of them had equally 'exiting' horror stories to tell about CF


they were all about service and payment and my friends are well to do people too - too bad for CF - don't know how to recognize the cash cows from the cow's fleas

That's why I always prefer to pay a lump sum fees and I'll specifically ask not to auto debit from my credit card. Used to be able to do so but I'm not sure if they still allow it now.

i only seen 1 complaint about the auto debit payment issue in CF FB....they delete the rest of the complaints?

so many victims here.

read in their fb....
one of their branch female locker room's piping has been leaking 4 long time & water drip onto the dump carpet...till the mushroom also growing on it. lol.

worse, they're increasing the monthly fees by 4%!!

when did u join? 2012 onwards?

well.. actually what you can do next time... is to direct inform the credit card company immediately stop your payment to XXX account can already lol

This.

yeap..

ctos blacklist
legal letter from somebody

guessing only!

Unless u had commit 1 year contract with that fitness center. Otherwise.. there is no way to blacklist you!

1 year contract is a standard in established big public gym.
if u stop the payment w/o informing them even after 1 year....they continue to charge on monthly....
till the outstanding amount accumulated to thousand....u can get a shock when received the bill/ legal letter.
read a somewhere in TF thread.

no way.. after 1 year contract. Fitness centre should not bill you anymore, unless you had sign up for next year contract.

yes. it will auto renew until u inform them u wish to terminate. no need to sign another contract.
>1 year...no penalty impose. < 1 year, they charged some penalty....that's what the standard contract is for.

the issued with the TS is - he had inform them to terminate. but that stupid fitness centre didnot take any action to terminate their service.. that the issue

get something black & white from gym to prove contract already terminate by both parties....

Someone posted the email address of the President & Vice President of Celebrity Fitness Malaysia on their Facebook page. Send them an angry email at kwangho.choi@celebrityfitness.com.my and ryan.cheal@celebrityfitness.com.my. Trust me, it will help you a lot!

Same experience with same branch. But I was prepared. I read about this kind of complaints on their Facebook page and I sent an email to the President and Vice President CF Malaysia and District Manager. The matter settled within 24 hours.

I think one year was enough for me. During my time, I have experienced rude customer service, poor facility maintenance and shocking discovery of a condom in one of the shower stalls. There was also a time I heard someone masturbating in the toilet next to me while I was doing number 2. Celebrity Fitness Lot 10 is a shitty place to workout.

damn jialak

Lol hahahaha wtf mang

True story

That condom is it piap piap or for masturbate only?

Doesn't matter now does it? I shouldn't find a condom in the shower stall or anywhere in the gym but I did.

Look, I think Celebrity Fitness Lot 10 is good in the sense that they are bigger and have more equipment. But bad customer service, poor maintenance and sexual activities in shower / toilet is just a big turn off and not worth the trouble, especially there are other gyms that provide similar services and equipment.

What makes it worse is that the management hasn't done anything or seem not to care.

This post has been edited by lex11: Dec 7 2015, 04:53 PM

r u still a member in cf?
which is the better gym then?

I already terminate my membership. This month will be my last month. As for the better gym, I don't know. You have to visit different gyms, ask for trial passes. Also check Facebook pages to get a rough idea what the gym is like. That was my mistake.

The first gym I joined was Sports Toto Fitness at Berjaya Times Square. I think it's a good gym, but not as many equipment as Celebrity Fitness Lot 10. It is cheaper too but you have to pay lump sum for one year membership. Front desk staff & trainers are friendly as well.

tq. suspect they delete some of the glaring members' comment.
deswai we saw pipu madding remarks here.

I'm about to register CF by next year. Hmm need to consider this thanks TS

In my opinion you have some money then why not you join CF bcs it's more convenient and more air conditioned some more you can wash your eyes there if gt pretty girls working out.

For me i would think it's a waste of time bcs i would rather go to ghetto gym.

Yeah those gym got a lot Gadis went to FF last week and lots of Gadis hehe

which FF?

fuuu thankfully i transfered my membership edy

Empire Subang Jaya...

If you are staying around bandar utama, Celebrity in One Utama is the worst gym ever. Old equipments, cramped up and looks super dodgy.

i just recently terminate my membership at 1U. everything just run smoothly. around 10pm i told the staff there that i want to terminate my membership. all get it done in 15mins.

I would like to thank this thread especially lex11 for preventive and corrective measures against Celebrity Fitness's "scam". I personally feel it's not a scam but some desperation on the club level and lower level staff to keep commissions and retain positive stats.

Anyway, I was with the club for 3 over yrs, I need to cancel my club because of work requirements. This is my story;

1. I first went to the gym I workout daily and informed them, their first response, please go to home branch. I sense something amid and came to this thread and saw the mess that was happening. On top of that, I went to fb and searched for "celebrity fitness cancellation". Its quite sad to see the outcome and how people like us, the " "non-donated" people have to get ripped off.

2. I went on a weekend to MV CF gym-home branch coz I have to cari-makan Mon-Fri. The guy at the front desk told me that I cannot submit a request for cancellation on a weekend. He tries to pull a quick one by passing me the T&C, points to clause 5 and say, "if you read this, you cannot cancel on a weekend and u need to come during the 5 working day to submit to a manager". Basically the clause was just telling it takes 5 working day before the billing date to process and to ensure we do not get billed.
- I took out my phone and and informed him I will be recording. He was brave enough to say the manager does not work on weekends, we cannot submit request for cancellation to non-manager etc. To chase me away, he gave me an exit interview form and told me its not a cancellation form and ask me to fill it. I filled it, got a photo copy and left. All on tape.

I came back, use the information from this thread and compiled a pretty nice long email to the vice-president of CF Malaysia. I attached the video and also the snapshots of 2015 FB rip offs when customers try to cancel.

Sent email on Saturday, Monday I got an apology email reply from the big boss himself. The MV branch manager gave me a call update that my request has been processed and I got an email from MV branch of with an official cancellation form.

So long story made short, be diplomatic, use this thread to your advantage, know your rights, record everything.

Wish you all good luck and hope we can save another one from getting trapped.

It is a typical problem with CF. Glad that our experiences helped with your case.

can you pm me vice-president of CF Malaysia email? For future use.

its in this thread.

To any staff/ management of Celebrity Sri Petaling, can you please at least attach a signage to inform that whoever use the dumbbell please put back on the rack!!!

The current condition is unbearable, and for crying out loud some dumbells are missing and same goes to the cable hook for at least 7 months. You guys can spend thousand to shift the machines, lay additional floor mat, occasionally put up marketing stickers on wall but can't maintain the freaking free weight area. Give me a break !

This post has been edited by Clement1001: May 20 2016, 02:40 PM

Post this on fb will be better. Add also insufficient dumb bell

This post has been edited by ExCrIpT: May 20 2016, 05:33 PM

What happens if you terminate your membership within contract? Is there penalty?

go walk in ghetto gym for (male more appropriate, fine lady no..) peace in mind..

Of course no aircond, and "low standards" atmosphere, but you go for workout not tea time right?

had my first visit to CF Mid Valley yesterday.

Here's my thoughts:

- other than the threadmills, most if not all machines are quite old look rusty
- weight areas though air conditioned, has a heavy odor. can't imagine if one day the air condition breaks down
- weight training machines, quite a bit are out of order; while a group of people just hogging those machines that work and playing with smartphones away
- sauna is out of order , too

I just feel that the center needs more cleaners to sanitize the machines, the stench of odor using it kinda 'patah stim' for me, not sure about others.

There are some plus points though:

- big and spacious changing room, steam room, nice!
- lower ground machines are cleaner, newer and in working condition


This post has been edited by laymank: Nov 14 2016, 10:38 AM

I have problem in transferring my membership to another guy last week and I managed to email the Vice President, my problem solved within few hours. PM me if anyone need the email address

Could you pm.me it please. I want to cancel my membership too

Celebrity fitness is not good?

Can pm me as well? Thanks

Just cancelled by CF subscription, pretty straightforward. No hassle at all, just sign a paper and done.

gonna move to other fitness center

In September 2016, I was approached by a consultant "Ashmen" from Jaya one to sign up All Club Membership with average RM122 per month (First three month rm199, then next three month rm45, following month rm199, then rm45). However, I found that celebrity was charging me rm199 every month indeed. Luckily, I've save the whatsapp message and screenshot it and I complained to the club manager but it drags me for 20 months till recently 23rd September 2018, the club manager said that celebrity can't compromise with the overpromised arrangement by his consultant, the only offer he can give is just three months waive.

Dai lou ar!! you took 20 months to reply me with such compensation?? How efficient you are and how sincere you want to do your business?

This post has been edited by yap5745: Oct 5 2018, 01:18 AM

just feel kinda sad they remove some calves machines and abductor in MV

just saw announcement that celebrity fitness has acquired Chi Fitness few days ago..

same here, left a comment at their feedback page regarding the calves machine

i dont feel their renovated gym premium hahaha

btw, i heard only VIP members are allowed to enter Mid Valley & 1U club.. is that true? they deny entry for other members which is not VIP?

This post has been edited by MonGJiHyo: Oct 7 2018, 09:41 PM

im not sure, haha, if you have any chance go to MV, you can try using your card to access, haha

glad that im not the only one feeling that way, i no longer like mv gym ever since they renovated, prefer the previous setup and deco.
now it feels like another other express gym they have, no difference. Lot 10 outlet looks better than mv

because Lot 10 still remain the old style of CF

but others CF outlets are following the new one

ya, it feels like express gym (like FF)

not many machines, and towards freestyle workout

and the machines are lesser, feel so "empty"

This post has been edited by daimon: Oct 8 2018, 02:18 PM

if you new member yes , only VIP

old members ; premium can enter

new = join after FF & CF merge

oh.. thanks a lot for the clarification..

just worry that if i'm working at office near MV someday, i will be denied into entering MV club which will cause a lot of hassle for me..

it's 2020. This is still a problem.
Thanks to some of your posts, I will take careful steps to cancel my membership now.
Twice now I try to do it in my home branch, and both days they have different excuses.
"cannot do after 20th"
"cannot do while the account is frozen"
"This month wont be the last, next month is. because they need one month notice" - I went on 1st of the month and why is this not one month notice?
I know this is childish but:
I hope they will be out of the business.