I would like to thank this thread especially lex11 for preventive and corrective measures against Celebrity Fitness's "scam". I personally feel it's not a scam but some desperation on the club level and lower level staff to keep commissions and retain positive stats.

Anyway, I was with the club for 3 over yrs, I need to cancel my club because of work requirements. This is my story;

1. I first went to the gym I workout daily and informed them, their first response, please go to home branch. I sense something amid and came to this thread and saw the mess that was happening. On top of that, I went to fb and searched for "celebrity fitness cancellation". Its quite sad to see the outcome and how people like us, the " "non-donated" people have to get ripped off.

2. I went on a weekend to MV CF gym-home branch coz I have to cari-makan Mon-Fri. The guy at the front desk told me that I cannot submit a request for cancellation on a weekend. He tries to pull a quick one by passing me the T&C, points to clause 5 and say, "if you read this, you cannot cancel on a weekend and u need to come during the 5 working day to submit to a manager". Basically the clause was just telling it takes 5 working day before the billing date to process and to ensure we do not get billed.
- I took out my phone and and informed him I will be recording. He was brave enough to say the manager does not work on weekends, we cannot submit request for cancellation to non-manager etc. To chase me away, he gave me an exit interview form and told me its not a cancellation form and ask me to fill it. I filled it, got a photo copy and left. All on tape.

I came back, use the information from this thread and compiled a pretty nice long email to the vice-president of CF Malaysia. I attached the video and also the snapshots of 2015 FB rip offs when customers try to cancel.

Sent email on Saturday, Monday I got an apology email reply from the big boss himself. The MV branch manager gave me a call update that my request has been processed and I got an email from MV branch of with an official cancellation form.

So long story made short, be diplomatic, use this thread to your advantage, know your rights, record everything.

Wish you all good luck and hope we can save another one from getting trapped.