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 CELCOM SCAM, what can I do?

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blitzoi
post Nov 26 2015, 12:08 PM

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Update: after leaving credit at RM0.60 for few days. No messages were received. However, celcom suddenly refunded around RM30+ credit maybe because skmm complaint was filed. After credit received... those stupid messages came in again and started deducting credit that was refunded.. aiyo pening ini macam.
nexona88
post Nov 26 2015, 01:35 PM

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QUOTE(blitzoi @ Nov 26 2015, 12:08 PM)
Update: after leaving credit at RM0.60 for few days. No messages were received. However, celcom suddenly refunded around RM30+ credit maybe because skmm complaint was filed. After credit received... those stupid messages came in again and started deducting credit that was refunded.. aiyo pening ini macam.
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there u have it..

when credit below rm1, no crap msg, but when rm30 refunded, all the crap msg started back.

telco & 3rd party is collaborating nod.gif
bob
post Nov 26 2015, 04:53 PM

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QUOTE(blitzoi @ Nov 26 2015, 12:08 PM)
Update: after leaving credit at RM0.60 for few days. No messages were received. However, celcom suddenly refunded around RM30+ credit maybe because skmm complaint was filed. After credit received... those stupid messages came in again and started deducting credit that was refunded.. aiyo pening ini macam.
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thats happened bcoz u hv more than 1 no. subscribe to 5 digit services.
pls unsub & make a complaint again to mcmc
nill
post Nov 26 2015, 05:04 PM

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Easier to switch Telco. Seems like they are targeting whales who don't check their credit balance.

This is my last week using Celcom and i have never felt happier.
blitzoi
post Nov 26 2015, 05:25 PM

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QUOTE(bob @ Nov 26 2015, 04:53 PM)
thats happened bcoz u hv more than 1 no. subscribe to 5 digit services.
pls unsub & make a complaint again to mcmc
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I've been trying bro, they even replied after unsubscribe "request has been processed, you will not be receiving future messages from xxxxx". But next day still message come from same number. Really rclxub.gif
nexona88
post Nov 26 2015, 06:05 PM

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QUOTE(blitzoi @ Nov 26 2015, 05:25 PM)
I've been trying bro, they even replied after unsubscribe  "request has been processed, you will not be receiving future messages from xxxxx". But next day still message come from same number. Really  rclxub.gif
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the "unsubscribe" thingy won't work sweat.gif
RDoe
post Nov 26 2015, 06:14 PM

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Do you guys think it will work if I port my XPAX number out to another telco, will this 5-digit rubbish stop altogether? Or will it follow the number for life?

Feels like I'm holding a time-bomb but I like the number.
bob
post Nov 26 2015, 06:14 PM

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QUOTE(blitzoi @ Nov 26 2015, 05:25 PM)
I've been trying bro, they even replied after unsubscribe  "request has been processed, you will not be receiving future messages from xxxxx". But next day still message come from same number. Really  rclxub.gif
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then u must make a complaint to mcmc ASAP..
make sure u stated the 5 digit no. correctly
mrashdi
post Nov 28 2015, 09:45 PM

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just go for live chat. they unsubscribe the content services on the spot. done this for both telco (maxis and celcom) sometime ago. i think the customer services was too lazy to read the report via email.
RDoe
post Nov 29 2015, 10:17 AM

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QUOTE(johntg100 @ Nov 28 2015, 09:37 PM)
I somehow think that these subscriptions actually are permanently locked in by the providers with little chances that they can be opted out once you request for it.As long as telco companies allow them to directly deduct from subscriber culprits, out telco companies are the real scammers because they get a chunk out of these sales.

Don't bother porting. It follows the number no matter which telco you use since these 3rd party content providers are agreements with all major telcos to deduct subscribers credit directly.

Sometimes it might even be more bad luck if you bought a number with a history of lots of these content subscription numbers by its previous owners it is passed on to the new owner.

Chances are higher if you somehow acquire a "golden" VIP number with a bad history. So it's wise to pick those "no one wants" type of numbers when buying new startup packs or getting a new postpaid account.
Even better if you're just wanting to use for mobile internet.

What's so bad about hard to remember numbers? Less people bother to remember, less disturbance and a peace of mind. Chances that it's recycled also low therefor free from this nonsense.
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Strangely mine happened only about a year after I bought it, so I doubt it's something from the previous owner of this number. Neither do I believe the crap they gave me about opening a certain website and getting my line affected, coz I just about open similar websites with the other telco lines as well.

The question I mentioned before, why does Celcom seem to get the most complaints of this nature? Due to a security flaw or really inside job as some here seem to think so? Or just a lack of interest to rectify the problem?

This post has been edited by RDoe: Nov 29 2015, 10:18 AM
sbd
post Nov 29 2015, 10:30 AM

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QUOTE(Zot @ Nov 24 2015, 05:31 PM)
Actually those numbers (5 digit? - whatever) are the channel service sold to 3rd parties for doing business/service. Nothing related to Celcom. I think same like other telcos too. The spams are from them. Telco do not know how these service providers do their business because telcos just sell provide channel (just like you subscribe a phone line). Sometimes they sent msg and when you just click to view or read, it automatically subscribed you with the service. This is illegal as defined by MCMC. If report to MCMC, the company can be fined or got licensed revoked.

This was what the Celcom Center told me. They have list of channels and what companies subscribed to it. They also gave me the list how to stop the service. They told me not to follow the instruction by the service provider as the STOP service command is not really cover all the service from that particular company  smile.gif
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care to share details about the list of channels and the related companies?
nexona88
post Nov 29 2015, 12:24 PM

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QUOTE(RDoe @ Nov 29 2015, 10:17 AM)
Strangely mine happened only about a year after I bought it, so I doubt it's something from the previous owner of this number. Neither do I believe the crap they gave me about opening a certain website and getting my line affected, coz I just about open similar websites with the other telco lines as well.

The question I mentioned before, why does Celcom seem to get the most complaints of this nature? Due to a security flaw or really inside job as some here seem to think so? Or just a lack of interest to rectify the problem?
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well what I heard is Celcom have the most "problem". others telco also have but not so serious blush.gif
bob
post Nov 29 2015, 02:07 PM

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QUOTE(RDoe @ Nov 29 2015, 10:17 AM)
Strangely mine happened only about a year after I bought it, so I doubt it's something from the previous owner of this number. Neither do I believe the crap they gave me about opening a certain website and getting my line affected, coz I just about open similar websites with the other telco lines as well.

The question I mentioned before, why does Celcom seem to get the most complaints of this nature? Due to a security flaw or really inside job as some here seem to think so? Or just a lack of interest to rectify the problem?
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u can port out to other telco ... then the 5 digit no.. will be automatically terminated.
u may choose the new telco without those 5 digit no. services ... such as altel, xox, tune
axxer
post Nov 29 2015, 02:53 PM

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celcom cs are a big joke. i think they outsource it to some crappy small company. few years ago i got a dispute with them. rm10 being deducted from my prepaid balance. yeah its a small amount but when i contact their cs for some explaination, all i got was a really, really unprofessional and rude reply, plus they straight refuse to refund me even when its their mistake all along. when i said i'm gonna report to proper channel, i got reply "incik nak repot silakan, itu hak incik, tapi kami tak boleh buat apa2". reported to skmm and a week later got my refund plus an apology.
wcypierre
post Nov 29 2015, 03:59 PM

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QUOTE(sbd @ Nov 29 2015, 10:30 AM)
care to share details about the list of channels and the related companies?
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https://forum.lowyat.net/topic/1841061/all > SMS Gateway Lists
Zot
post Nov 30 2015, 08:29 AM

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QUOTE(sbd @ Nov 29 2015, 10:30 AM)
care to share details about the list of channels and the related companies?
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I don't keep them. Probably a year or more ago. The paper that contained the list of companies and code to stop them was given to me when I went to Celcom Service Center branch (not the rep office). I'm sure they can provide you he list if you ask any Celcom branch.
SUSCha3m
post Nov 30 2015, 01:39 PM

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QUOTE(Mamapapamsia @ Sep 20 2015, 03:25 PM)
Did u subscribe to a new number when u got ur Celcom 38?

Usually this case is due to recycled number. Previous owner subscribe stuff using that number.

Nothing to do with Celcom at all. They just charge accordingly
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Im using old number, still was charged for it.

Change from Family package to the RM48 3GB package, feels cheated.

user posted image

What the hell?!?!

Does it occur because I accidentally clicked on some ads? Probably, but Im pretty sure they cant just charge us easily like this..
tuahayam
post Dec 12 2015, 11:30 AM

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i also faced this problem for a few month using celcom 38 ... this month i had to pay rm11 for that services... same story like all of you told after i call Customer services..

i want to know i want to make a report to skmm..
DCXW
post Dec 12 2015, 11:53 AM

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Sialcom paling full of shitz. Last time, i lend my gf to use my sim for a week. After a week upon returning back my sim to me, she asked why celcom has so many messages coming in. I pun tak tau how to reply. Full of nonsense messages from them. Bet many people out there also receive all these crap everyday!
nexona88
post Dec 12 2015, 12:33 PM

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Yeah, compare with othes telco, celcom have the most spam / scam mgs! Seriously something wrong!

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