addition : take initiative to reply back "STOP ALL" to those weird sms... im pissed off too, even considering to reply MCMC for this matter

Mine started happening only over a year of using the SIM card, so don't think it's due to recycled number. Made complaints via email from their website, but until today I still don't know when it's going to happen again.

I'm not that concerned about getting a refund; just want it to stop altogether coz it's really very annoying. I didn't look at my phone for one day while I was out, and came home to discover 3 deductions right from the 1st message earlier in the day followed by 2 more from the same number by the time I noticed.

By the way, aren't we charged for sending STOP or STOP ALL back?

Makes me wonder too ... does Celcom have no or the poorest security on its database that this sort of thing happens mostly from their accounts?

go to their customer service outlet?

Same thing happen to me. Been charged for RM50 for 25911 as it has been activated for 2 months (Disadvantage of using PortaWifi as can't check the subscription message unless logging in to the device). I have file a complaint to Celcom and CFM for about a month and until now still no reply. I am trying my luck now on SKMM.

I feel your frustrations...I'm a victim too... I also subscribed to the FB38 recently in May.

I realized that I got the stupid SMS Content Services after I found it weird that my bill becomes more expensive after each month!!!   At first it was only RM1. So, I didn't care.  Then the next month June was RM4.  I thought maybe Celcom charges for checking my data status - sending Bal Status to 28882.  I still didn't bother to call Celcom.  Then July statement shows RM6!!! 

Can't be so expensive just to check balance status, right???  So, I called Celcom to enquire and they told me it's the stupid SMS ads!!!  They gave me a lame excuse that I could have "accidentally" replied to the SMS and have subscribed to these advertisements!!!! Total BSl!!!  There's no way that I would have subscribed to these ads.. why would I do it when I hate these ads??!!!  I always delete them straightaway and don't even bother to read them when I received them. 

So, how can it be my fault??  When I signed up for the new FB38 package I didn't sent any SMS to 25533 or 25544 before. So, why and how did these 2 numbers sent ads to me???  It should be Celcom who sent them to me!! 

So that means Celcom cheated and robbed me for I had to pay for stupid useless ads..and they won't refund me! CHEAT! CHEAT! CHEAT![COLOR=red]    

Anyway, even replying STOP ALL also get you charged! Total BS!!!  When I checked this month's bill (Aug) I was shocked that I'm still charged with RM10!  Why??  Because they say that my STOP ALL sms was sent on 23/08 and my billing date is on starts from 14/08.  So, I probably still receive the sms during that 10 days..  I can't imagine if I didn't sent the STOP ALL sms...what would be the charges??     

I called to complain again and the lady told me that she'll help me to stop all 5 digit numbers.  Let's hope it works this time...

My complaint to CFM resulted in a reply from Celcom acknowledging a rebate into my next bill. Total 4 days to settle from report lodged date.

My complaint to CFM resulted in a reply from Celcom acknowledging a rebate into my next bill. Total 4 days to settle from report lodged date.

I was told at a Celcom Center that they can't bar the 5-digit messages from coming in, so I can only deal with them as and when I get them. This means I've to monitor my line 24/7!!!

This really sucks! I know other telco cards have this problem, but not as much as Celcom!?!

I was told at a Celcom Center that they can't bar the 5-digit messages from coming in, so I can only deal with them as and when I get them. This means I've to monitor my line 24/7!!!

This really sucks! I know other telco cards have this problem, but not as much as Celcom!?!

Just make a complaint report at CFM website, trust me. The matter will be solved in one week's time.

5 digit premium no is blocked by onexox/xox

only can receive from telco & online tac bank

I'm trying not to have to resort to that, but I really don't know how long my patience will last.

Even got this:
Your balance is not sufficient for your product rent, please recharge soon


All these happening when their lame excuse of "visiting a website, etc" are the same websites I visit on other phones with other cards!
Exactly!!! If an MVNO can do it, why not such a big telco as Celcom?!?

Hmm... maybe I might have to MNP out of Celcom to get this solved altogether.

Did u subscribe to a new number when u got ur Celcom 38?

Usually this case is due to recycled number. Previous owner subscribe stuff using that number.

Nothing to do with Celcom at all. They just charge accordingly

I would say Celcom Customer Serivce is the WORST among all the telcos here in Malaysia.
- Unfriendly , unhelpful, non professional at all when dealing with customer.
- Always drag customer time! asked us to wait 3 to 7 days but eventually problem never solve

I would say Celcom Customer Serivce is the WORST among all the telcos here in Malaysia.
- Unfriendly , unhelpful, non professional at all when dealing with customer.
- Always drag customer time! asked us to wait 3 to 7 days but eventually problem never solve