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 Re-activate my hotlink number, Expired number

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Maxis
post May 22 2020, 02:59 PM

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QUOTE(kathchan66 @ May 11 2020, 01:31 AM)
Hi my prepaid number expired on Saturday. Can assist to activate? The number is urgent for me...
I have dm u my personal details. Please assist.thanks so much.
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Hi! Kindly provide us below details for further investigation:

- Mobile no
- Name
- No IC
- Reload amount
- Date & time reload made

TQ Thayal

Maxis
post May 22 2020, 03:00 PM

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QUOTE(LeahGrace @ May 21 2020, 06:47 AM)
Dear Hotlink,

My hotlink number expired and I am currently stuck outside Malaysia due to Covid-19. As a foreigner, we are restricted to return and enter Malaysia as of the moment.

I have been using this hotlink number anywhere between 5-7 years now. My e-banking is connected to this number ever since. And now my online banking is restricted in activities because I am not receiving bank codes thru this number.

I have no means to purchase new SIM card nor resolve this issue physically since I am in abroad, hence I am desperately seeking your help to reactivate my number back.

Here are the info:

NAME: Leah Grace Petilla Umayam
HOTLINK NUMBER:0129245238
PASSPORT NUMBER:
1) EB1770889 (i think this is the passport number I used when I registered this hotlink number)
2) EC44356703 (superseded the first passport above but this was stolen in Jakarta on 2017)
3) P3842707A (this is my current active passport number)
Address: Unit 154, Desa Damansara Condominium, No.99 Jalan Setiakasih, Damansara Heights 50490 Kuala Lumpur, Malaysia

PLEASE HELP ME! I need the number back so I can access my bank and I am desperate now because I spoke with my bank and they need an active number.

PLEASE HELP ME TO RESOLVE THIS ISSUE, I AM BEGGING YOU.

Hoping for your kind consideration and speedy assistance.
*
Hi! Kindly provide us below details for further investigation:

- Mobile no
- Name
- No IC
- Reload amount
- Date & time reload made

TQ Thayal

Maxis
post May 22 2020, 03:00 PM

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Joined: Apr 2015
QUOTE(ccs189 @ May 18 2020, 12:15 AM)
Hi, I am also working overseas and my hotlink is expired. Please help!. All my personal details inside . Need the num back
*
Hi! Kindly provide us below details for further investigation:

- Mobile no
- Name
- No IC
- Reload amount
- Date & time reload made

TQ Thayal

Maxis
post May 22 2020, 03:01 PM

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QUOTE(babisayang @ May 16 2020, 08:47 PM)
mobile number:0177602389
name:haziq bin helmee
ic number:010904-04-0013
*
Hi! Kindly provide us below details for further investigation:

- Mobile no
- Name
- No IC
- Reload amount
- Date & time reload made

TQ Thayal

Maxis
post May 22 2020, 03:01 PM

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QUOTE(Roy313131 @ May 17 2020, 02:20 PM)
Hi can I have my number reactivate  notworthy.gif  014 6942384
*
Hi! Kindly provide us below details for further investigation:

- Mobile no
- Name
- No IC
- Reload amount
- Date & time reload made

TQ Thayal

LeahGrace P
post May 22 2020, 03:42 PM

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QUOTE(Maxis @ May 22 2020, 03:00 PM)
Hi! Kindly provide us below details for further investigation:

- Mobile no: 0129245238
- Name: LEAH GRACE PETILLA UMAYAM
- No IC : PASSPORT EB1770889
- Reload amount :
- Date & time reload made: last Feb 16, 2020

TQ Thayal
*
Please help to reactivate my hotlink number. PLEASE I AM BEGGING YOU, it is connected to my maybank2u and I have no means to enter Malaysia yet due to Covid-19 issues..
Maxis
post May 22 2020, 03:46 PM

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QUOTE(LeahGrace @ May 22 2020, 03:42 PM)
Please help to reactivate my hotlink number. PLEASE I AM BEGGING YOU, it is connected to my maybank2u and I have no means to enter Malaysia yet due to Covid-19 issues..
*
Hi, as the number is available for re-registration, the registered account holder has to walk in to a Maxis Center to reactivated as a Maxis postpaid plan only (MaxisONE Plan 98/128/158/188). You may refer to https://www.maxis.com.my/mobile-plans/maxisone-plan/ for more details. TQ Thayal
Maxis
post May 22 2020, 03:47 PM

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Joined: Apr 2015
QUOTE(Maxis @ May 22 2020, 03:46 PM)
Hi, as the number is available for re-registration, the registered account holder has to walk in to a Maxis Center to reactivated as a Maxis postpaid plan only (MaxisONE Plan 98/128/158/188). You may refer to https://www.maxis.com.my/mobile-plans/maxisone-plan/ for more details. TQ Thayal
*
Since you cant walk in, please DM us to check on details. TQ Thayal
LeahGrace P
post May 22 2020, 04:17 PM

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QUOTE(Maxis @ May 22 2020, 03:46 PM)
Hi, as the number is available for re-registration, the registered account holder has to walk in to a Maxis Center to reactivated as a Maxis postpaid plan only (MaxisONE Plan 98/128/158/188). You may refer to https://www.maxis.com.my/mobile-plans/maxisone-plan/ for more details. TQ Thayal
*
Hello, as a foreigner, we are not allowed to enter Malaysia as of the moment. I am so agreeable with the terms regarding having the number back only by postpaid plan, BUT AS OF THE MOMENT I HAVE NO MEANS TO WALK IN TO ANY OF YOUR MAXIS CENTER BECAUSE I AM STUCK OUTSIDE MALAYSIA. It would take perhaps another 2-3 months before Malaysia allows all foreigners for entry.

Lord have mercy but the expired number is connected to my Malaysian bank, and during this pandemic difficult times, it’s even way harder for me to do my banking needs..



pizza0502
post May 22 2020, 11:44 PM

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Hi, I just realize my hotlink number has expired since the end of March. Currently I'm in Singapore and unable to walk in to the center to resolve this. May I know is there a way to reactivate my number back? I've used it for very long. Thanks!
MutantPanda
post May 27 2020, 07:37 PM

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Hi, I have the same issue with the rest. My prepaid line was terminated because of the MCO impact & I'm not allowed to return to Malaysia for the past 2 months.

I have converted my line to postpaid once. I seek your understanding to help re-activate the line since it was affected by the external factor instead of individual factor. I have PM you my details. I was still able to use the line on 20-Apr-2020 but did not receive any notification on the expiry date at that point of time. Appreciate your response.

This post has been edited by MutantPanda: May 27 2020, 07:43 PM
galaxyluki P
post May 28 2020, 02:16 PM

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QUOTE(pizza0502 @ May 22 2020, 11:44 PM)
Hi, I just realize my hotlink number has expired since the end of March. Currently I'm in Singapore and unable to walk in to the center to resolve this. May I know is there a way to reactivate my number back? I've used it for very long. Thanks!
*
i face the problem too. need to reactivate my number which has just expired few days ago. Maxis could you help???
MutantPanda
post May 28 2020, 05:03 PM

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Joined: Jun 2012
Is there any way or channel we can mass write in to Maxis? Or even any possible social media channels. If Maxis is not even considered to provide any exceptional help in this pandemic period (where most people are struggled to cope), there is no value for us to stick or support Maxis anymore. We will just take the hit 1 time and do a major shift to other service providers together. (Trust me, my in-laws are using other prepaid service and having the same last reload date as mine, but their line did not cut-off as of today)
Theoutspokenguy
post May 30 2020, 03:35 PM

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Joined: Nov 2017

QUOTE(MutantPanda @ May 28 2020, 05:03 PM)
Is there any way or channel we can mass write in to Maxis? Or even any possible social media channels. If Maxis is not even considered to provide any exceptional help in this pandemic period (where most people are struggled to cope), there is no value for us to stick or support Maxis anymore. We will just take the hit 1 time and do a major shift to other service providers together. (Trust me, my in-laws are using other prepaid service and having the same last reload date as mine, but their line did not cut-off as of today)
*
this does not apply only to maxis but all telco. Digi give free validity extension to selected users. Different plan have different valdiity period. Your line got terminated not due to MCO but due to your careless not reloading your phone. Even RM1 or RM5 will extension your validity or even top up sos or sos credit. Then you want mass write in for your mistake? you can try report to MCMC of your mistake.

Maxis is never kind even free 1GB need self redeem

This post has been edited by Theoutspokenguy: May 30 2020, 03:37 PM
MutantPanda
post Jun 2 2020, 02:14 PM

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QUOTE(Theoutspokenguy @ May 30 2020, 03:35 PM)
this does not apply only to maxis but all telco. Digi give free validity extension to selected users. Different plan have different valdiity period. Your line got terminated not due to MCO but due to your careless not reloading your phone. Even RM1 or RM5 will extension your validity or even top up sos or sos credit. Then you want mass write in for your mistake? you can try report to MCMC of your mistake.

Maxis is never kind even free 1GB need self redeem
*
Yup, that's Maxis smile.gif . Thank you for saying that out.
Theoutspokenguy
post Jun 2 2020, 02:53 PM

I buwee ktards ke ke
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4,602 posts

Joined: Nov 2017

QUOTE(MutantPanda @ Jun 2 2020, 02:14 PM)
Yup, that's Maxis smile.gif . Thank you for saying that out.
*
Sorry for being honest but all telco are like that.

My digi expired 2 days I go digi centre they tell me cannot. I was so piss just 2 days so please reload before expiry or within 1 to 2 months.

This post has been edited by Theoutspokenguy: Jun 2 2020, 02:53 PM
ahhsansan
post Jun 9 2020, 12:27 AM

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10 posts

Joined: Aug 2006
From: Malaysia


Hi Hotlink,

I believed my number has been terminated few hours ago, as I tried to logon to Hotlink app but it doesn’t allowed me to do anything. I had check on the apps just few days ago and the termination date stated on the app was few weeks later, that’s why I didn’t know you will terminate my number. Could you assist me to activate my number so I can top up immediately through the app? I really wish to keep this number as I have been using it for too many years and it is linked to many important accounts. Please help us during Covid19 during hard time like this sad.gif
Keylaaaaa P
post Jun 11 2020, 02:43 PM

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Joined: Jun 2020
Dear hotlink,
Can you please reactive my number. I have been using this number 010423**** for almost 10 years. This number is so important to me. I might forget to top-up my prepaid due to MCO.

I really appreciate it if you can help me solve this matter without changing it to a postpaid plan. Because I'm a student.

Thanks in advance.
b_cheng83 P
post Jun 13 2020, 11:15 AM

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Dear hotlink,

I am facing the same issue as the rest, my hotlink number had expired and inactive since mar 20. I couldn’t enter Malaysia to top-up due to MCO because I am staying in Singapore. Could you help because I had been using thus number for over 10 years. The number is 97866424. Thanks a lot
b_cheng83 P
post Jun 13 2020, 11:16 AM

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Dear hotlink,

I am facing the same issue as the rest, my hotlink number had expired and inactive since mar 20. I couldn’t enter Malaysia to top-up due to MCO because I am staying in Singapore. Could you help because I had been using thus number for over 10 years. The number is 97866424. Thanks a lot

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