Hi,

May we know if issue still persists now? TQ

yes i still suffer same issue, already called maxis help centre, seems no1 have idea what is really going on there, ask a friend of mine who use maxis fibre to try download from my seedbox, he got fullspeed while i'm here stuck with 25kb/s

Hi hexogen,

We believe that you have been contacted pertaining to your Home Fiber issue. Rest assured, we will revert to you on the new appointment date as soon we get the update.

Thank you.

no such appointment needed, this retarded intermittent issue cause by so called "static IP" of yours, i call them yesterday asking is it possible for me to get new IP, they said "no sir, cant do sir, its static IP sir", 5 minutes ago my IP just got refreshed and now i'm back with full speed to my server

What kind of retarded policy are you guys using regarding "public IP is using static but at the same time those "static IP" refresh itself?"

This post has been edited by smappy: Aug 21 2015, 11:05 PM


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HMMP !
Dear Maxis , no feedback ??


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Hi smappy,

We believed that you have been advised accordingly in your current case - C16712223. As at this juncture, we are still in the midst of rectifying the home fibre internet issue. Your patience is highly appreciated.

Thank you

and here i thought i was the only one having slow connections...
Maxis speedtest shows i'm getting average 5.x mb download while upload is 10Mb...
I thought i paid for 10mb download

Maxis feel free to contact me

Dear Maxis , When you can settle this issue ? I believe everyone here is waiting for the answer . Kindly answer my question which i asked .

This post has been edited by smappy: Aug 26 2015, 10:06 PM


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my problem from 23rd may until present

Hi smappy,

Understand that it has caused such experience to all our user in related to home fibre internet service. However, the rectification is still in progress. We do hope for your patience on this matter.

Thank you

Dear Maxis , 3 months not enough for your engineer / technical team to solve this issue ? My question is , when you can settle this issue ? 1 month ? 2 months ? 3 months ? Could you please give me a rough estimate for the completion date ?

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yalo....same case here, night time speed darn slow...

we sign up package pay full agree to term and conditon..,now if the speed not as promised, got reimbursement?

Only in our dream if Maxis give reimbursement like "smappy" case... they don't even care...
Just "be patient"..."be patient"...& infinity "be patient" is the word they know....

same here. After midnight or 1am, the download speed goes back to 10mbs. From around 8pm till then, it is crawling at 2mbs.

I give up calling to complain. People on the line dont know what is going on or they just give you a response that does no good.

keep calling bro , don't give up.

ask for rebate

still no update from MAXIS !


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