CASE NO : C16619874

Hello Maxis , I would greatly appreciate it if you kindly give me some feedback on this. Slow internet connection since 23th may until today !!
still under investigation ? waiting reply from TM ? nationwide problem ? changed port ? increased bandwidth ?
what next ?


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Hi,

In reference to your current case C16619874, we believed that you has been advised accordingly by our relevant team in regards of your concern. Understand that it has caused such inconvenience experience to your good self. At this moment, we shall update your current occurrences into the case for our relevant team to expedite on this matter. Again, we are sorry about this.

Thank you

Tell me when you can settle this issue . Don't tell me NO TIME LIMIT ! this is not a brilliant answer .

Hi smappy,

We understand that how inconvenience occurrences has cause frustration upon our users. Nevertheless, we wish to have your patience as our technical team is in the midst of rectifying the issue at their best effort. And again, we apologize for such experience occurred.

Thank you

Excuse me .. from 23 may until today !! how many months do you want me to wait ? i have no patience ? come on !! can't you become more professional and efficient ?? i guess no one can accept this ! infuriating and incompetent internet service provider .


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Looks like i am not the only one having this problem. Slow and unstable connection speed from 8pm till 2am is what maxis have been telling me. Is it because in this time frame ppl getting off from work and maxis cannot cater to everyone's bandwidth?

No time frame is a very bad excuse, and i have been calling almost everyday since 2 weeks ago and i can see from this post the issue is on-going for months now. What is the hookup?

Usually i can understand internet disruption for a few days or a week but few months? If your engineer isn't capable of rectifying or fixing the issue, please hire a more professional ones for the job. Get it fix already or is Maxis expecting customer to celebrate their service disruption anniversary?

You got my point. Yes , exactly slow and unstable connection , internet speed dropping drastically.. Maxis advertised high-speed broadband packages but then failed to deliver what they promised customer can get at least 70-80% of the speed. I subscribed on 5th may and only enjoy the speed for 2 weeks! It's going to be 3 months , but they do nothing and asking for your patience.
Only MAXIS will use NO TIME LIMIT as an excuse.
I received call from Maxis today, they will send technician over to change my wireless router , well i can very sure that is not about the device problem. and they will close the case after that. Guarantee !!

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Maxis close the case as i expected

New case number : C16712223

This post has been edited by smappy: Aug 17 2015, 10:21 PM

I thought I'm the only one facing this problem recently. They also told me 8pm+ will have slow connection.

You connected via wifi or LAN...

also pls change the stock maxis router to TP link or ASUS

the stock router is crap!

Using wifi or LAN also slow.. Any particular model of TP Link or ASUS to recommend and any guide out there to set it up for MAxis Fibre?

Im using TPLINK just go to any pc shop get the router (TPLINK) where there is a sticker with unifi and maxis home fibre sticker, then it is compatible

Price range from rm150 to rm500 depend on model and performance

I choose the 2.5 and 5ghz cause 5ghz offer higher and cleaner speed

I am also experiencing slow connection during that time frame. Speedtest.net gives: Ping: 48, Download: 2.x to 3.x Upload: 5.x to 8.x

--PMed--

Maxis why you don't PM me and reply about my case ?

This post has been edited by smappy: Aug 19 2015, 11:12 PM

Hi smappy,

Do you still faced the similar issue? In your case - C16619874, our technical team has make a site visit to your location in related to your issue.

Thank you

Yes , your technical team has make a site visit to my house , changed wireless router.. and the slow internet connection issue still there..to be honest, its not about the device problem. Why close the case ? The new case number C16712223

This post has been edited by smappy: Aug 20 2015, 10:07 PM


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tbh speed very crappy for this past few days, dl speed from my speedbox usually 1.2mb/s now end up as 35kb/s ,

Hi,

TQ for the screen shot. We have updated the info in the case. TQ