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SLOW INTERNET CONNECTION, 10MBPS ??
Maxis
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 Aug 7 2015, 08:19 PM
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QUOTE(smappy @ Aug 6 2015, 11:31 PM) Hi, In reference to your current case C16619874, we believed that you has been advised accordingly by our relevant team in regards of your concern. Understand that it has caused such inconvenience experience to your good self. At this moment, we shall update your current occurrences into the case for our relevant team to expedite on this matter. Again, we are sorry about this. Thank you |
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Maxis
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Aug 14 2015, 10:17 PM
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QUOTE(smappy @ Aug 14 2015, 12:33 AM) Tell me when you can settle this issue . Don't tell me NO TIME LIMIT ! this is not a brilliant answer .  Hi smappy, We understand that how inconvenience occurrences has cause frustration upon our users. Nevertheless, we wish to have your patience as our technical team is in the midst of rectifying the issue at their best effort. And again, we apologize for such experience occurred. Thank you |
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Maxis
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Aug 19 2015, 01:03 PM
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QUOTE(karyeowl @ Aug 19 2015, 12:51 PM) I am also experiencing slow connection during that time frame. Speedtest.net gives: Ping: 48, Download: 2.x to 3.x Upload: 5.x to 8.x --PMed-- |
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Maxis
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Aug 19 2015, 11:17 PM
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QUOTE(smappy @ Aug 19 2015, 11:10 PM) Maxis why you don't PM me and reply about my case ? Hi smappy, Do you still faced the similar issue? In your case - C16619874, our technical team has make a site visit to your location in related to your issue. Thank you |
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Maxis
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Aug 21 2015, 10:39 AM
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QUOTE(smappy @ Aug 20 2015, 09:52 PM) Yes , your technical team has make a site visit to my house , changed wireless router.. and the slow internet connection issue still there..to be honest, its not about the device problem. Why close the case ? The new case number C16712223 Hi, TQ for the screen shot. We have updated the info in the case. TQ |
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Maxis
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Aug 21 2015, 10:49 AM
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QUOTE(hexogen @ Aug 20 2015, 09:54 PM) tbh speed very crappy for this past few days, dl speed from my speedbox usually 1.2mb/s now end up as 35kb/s , Hi, May we know if issue still persists now? TQ |
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Maxis
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Aug 21 2015, 03:32 PM
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QUOTE(hexogen @ Aug 21 2015, 11:13 AM) yes i still suffer same issue, already called maxis help centre, seems no1 have idea what is really going on there, ask a friend of mine who use maxis fibre to try download from my seedbox, he got fullspeed while i'm here stuck with 25kb/s Hi hexogen, We believe that you have been contacted pertaining to your Home Fiber issue. Rest assured, we will revert to you on the new appointment date as soon we get the update. Thank you. |
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Maxis
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Aug 25 2015, 10:23 PM
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QUOTE(smappy @ Aug 25 2015, 10:08 PM) HMMP !  Dear Maxis , no feedback ?? Hi smappy, We believed that you have been advised accordingly in your current case - C16712223. As at this juncture, we are still in the midst of rectifying the home fibre internet issue. Your patience is highly appreciated. Thank you |
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Maxis
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Aug 26 2015, 10:55 PM
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QUOTE(smappy @ Aug 26 2015, 10:11 PM) my problem from 23rd may until present Hi smappy, Understand that it has caused such experience to all our user in related to home fibre internet service. However, the rectification is still in progress. We do hope for your patience on this matter. Thank you |
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