Some feedback to everyone here, last Friday I went to the famous Apple Auto Seri Kembangan, the experience is quite bad and feel that they are very unprofessional, my car is Preve CFE, now its 30 months old, with millage of 36k KM.
So I went to Apple Auto to do my 30 months or 50k KM service, according to the book, I only need to change my EO, EO filter, gasket and Air Filter, with labour charge of RM 72.
However, when i reach there, they inform me say that I need to do "major service", need to change my CVT oil and filter, and want to charge me for RM120 labour charge because it is "major service", so I argue with him say that it suppose to be changed in 36 months service, then he show me the page in service booklet which says 40k km need to change, first of all, every 40km need to change is for severe usage car, my car 30 months only 36k km, really doesnt make sense if they categorise my car as "severe usage", this lead to a more serious problem here, its that they do not understand the concept of 50k km or 30 months, they die die want to follow mileage and do 40k KM service for me (because my mileage is 36k)
After some argument, they finally agreed to let me change my cvt oil and filter in my next service, after that they cancel everything and only do normal EO change for me, but still charge me RM9.90 for octane booster and RM9.90 for screenwash. The girl there even warn me say that if i did not change CVT oil and filter according to the schedule i will lose my warranty.
Then while sitting there waiting, i dig out my last service receipt (also Apple) and found out that they charge me RM 120 for power steering, but service schedule publish by proton only stated RM 30, so clearly they flush out all my power steering oil and change new one. Is this really necessary??
and at the end, they give me quotation for 36 months service, it has an "Engine Tuning" RM50, and CVT Gasket RM 110 which i dont know is what? I saw only PADT2 diagnosis, RM30 from Proton, and there is no such thing as CVT Gasket, only CVT Filter and Oil.
I am seriously considering to bring my car to Shah Alam COSE for my "Real Major Service" at 36 months. and also would like to ask for some opinion here, can I bring my own EO bought from Petronas to Shah Alam COSE? and one more thing, according to proton book, I suppose to change brake oil for RM 72 on my 40k or 24 months service, which Apple did not do for me, should I go to external workshop and change my brake oil??
Strange. The last (and only) time I went to Apple for service last year, I just show them the service schedule and they just followed the schedule item by item. I even got the see the technician do the job, chit chatting with him regarding my car.
But one thing for sure, I do not recommend you to go to COSE for servicing. apart from lotsa customers (you have to make an appointment well ahead), the quality isn't that good either. I went there once and they recommend me to change parts doesn't include in the schedule, plus the screewash and etc things. You can check on recommended Proton SC in one of the threads here for good SCs.
You can just call the SC first and ask them to estimate the service cost. Can check also what required to be change / replace.