Just wanna lament. Own a Surface Pro 3 for less than a year before it start having hardware problem. A strip about an inch wide on the screen stop responding to touches.

Sent it in for a 1-to-1 exchange on 30th September. Until today, 20 days later, still haven't received the promised replacement unit

I sent mine to Microsoft back since the I can't find anyone who can repair it, and the screen itself seems to be really expensive at eBay. Based on what I read at reddit, Microsoft will give a replacement unit instead of the one you sent in. They charged me RM1340 for the repair.    

True. But it makes using this device as my primary device is out of the question already as if there's anything wrong I can't fix it myself but have to send it back to Microsoft and once sent who knows how long it would be in their hand

That has also trigger the need to buying extended warranty for 2nd year and 3rd year, taking consideration that the repair cost is so high.

So, TCO for this device is damn high..and  so far how is the durability and reliability compare to Apple product?

btw guys the sp4 keyboard can be use and same size as our current sp3 ?? same goes with the pen..planning to buy both pen n type cover

yeah i just notice it when watching the vid above..

Just got charged for my 512GB Core i7 16GB RAM with Nvidia GPU Surface Book. Converts to RM11950. Should arrive here by November 7th.