How much did they pay you?
Are you required to fill in the value of the item that gone missing?

if dun wanna claim,can just superglue the fragments only.tq.

They paid me the full value of what i filled in but there is a limit to a certain amount only. I sent a package to spain but package went missing on our malaysian postal services. I had to refund buyer from ebay and fill in a form at our malaysian post office.

The package was insured for RM200 and I got the amount back after the waiting period.

so darkages, am i handling the claim?or will you help me do so?

See post #17.
You got to handle the first part, later part Poslaju will inform me.

Is seller or buyer going to complain to poslaju? If yes then please go ahead and complain but do please write up an article about your experience or steps to doing it. As we are trading so much using poslaju, it's time we educated users on how to claim from poslaju correctly.

"the package"= all the 4 fans you send me in the package? or just the broken fan and the plastic wraps?

Maybe you can just bring one to show them the 'good' condition to compare with the one that got broken.

Poslaju nowadays
may be we have to put extra writing on the cover like
TOLONG JANGAN LIPAT! OR
TOLONG JANGAN CAMPAK! OR
PEGANG DENGAN CERMAT! OR
KALAU ROSAK, SILA GANTI!

at least when the idiot postman see this, may be, may be they can follow

is there a time limit as to which i have to go there, i am busy on weekdays....

I'm not sure dude. I suppose you should do it probably within a week?
Just go to the nearest post office during its working hours.

If really cannot wait, perhaps the seller pay the $$ profit to the buyer. Then buyer can glue back the part broken. Faster.

If can wait, report.. and wait a few months.

darkages
1) you should have use a box instead
2) you should have insuranced it http://www.pos.com.my/v1/MAIN2.ASP?c=/v1/p...g/posdaftar.htm

you cut your cost, then u'll suffer the risk

well, you cant blame the seller like that. Sometimes shyt does happens.Out of 100 deals, they'll be sum crappy ones.

Firstly, I would have done so IF SPECIFICALLY requested by buyers.

Like you say, I didnt do it because of the higher cost, as it would be regarded as parcel instead of document. Furthermore, some of my buyers praise the way I packed and NEVER, yes I repeat, NEVER had any complaints with it.

Till now, mikelanding and seanl did not point their fingers on me. And I'm currently doing my best to do my part.

small issue only...as long as the fan works..ok oledi

if pos laju service is bad then use DHL/UPS or other private courier.

DHL/UPS is expansive la....
in this world nothing is cheap and good

yup...DHL is the first class of deliveries...damn expensive but then their service is really excellent...my US package arrived exactly when I needed it and no damaged to it all eventhough its fragile...

this what i call quality service....but you have to bare for it price.