reliability wise, no comment as so far in my opinion is working fine. those stuff that i encountered i would say petty things that not going to cause to breakdown in the middle of road. claimed under warranty and no money unnecessarily burnt here.
customer service, in my personal opinion, it's good (so far). these people are humans, so sometimes it depends on how does people interact with them.
used to deal with Suzuki service center, Hyundai Sime Darby service center, Ford Sime Darby service center, all were in-general pleasant experience. all these brand in general have pretty bad feedback from Malaysian.
at least whatever (for all these sc including VW) request, complaint or nit picking (especially for VW), they attended my request well.
for my B8, i changed to Varta battery outside, unfortunately ngam2, 1 year (mere 25k mileage) it dies on me (despite im using Varta Silver Dynamic AGM which should be good for 2-3 years as stock EFB banner battery in B8 last for 45k/1year10months), the seller claim due to my car alternator issue, i brought back the car to SC and asked them to check and share some report so that i can counter back to the battery seller. they attended well without cost.
above just 1 example out few. so, the message is, for me, whatever people perspective or impression for certain brand (regardless of brand), i just take it as FYI and reference but didnt put much weight on it (unless catastrophic cases and case by case situation) as my past experience with all these problematic or unimpressive customer service from other people's input does not translate to my own personal experience. =)
just enjoy the car, cheers.
