Apple Service Center in Malaysia..., ...which, where, how?
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 Jan 15 2007, 02:42 PM
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Junior Member
80 posts Joined: Oct 2006  
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let say if i purchase an apple product in one store, then the product broke but still covered by waranty. after that i take it back to another apple store to claim the warranty. is there any handling charges apply?
This post has been edited by signboard: Jan 15 2007, 02:42 PM |
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Jan 17 2007, 03:04 PM
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Senior Member
3,488 posts Joined: Dec 2004 From: Petaling Jaya
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most Apple stores here don't charge... but don't expect immediate turn-around times. Someone still needs to drive your stuff around.
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Jan 18 2007, 05:15 PM
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Senior Member
593 posts Joined: Feb 2005 From: Highland, Texas
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send to the gold service centers...
for PJ area... send to Axis... Axis Computers Sdn Bhd (PJ Main) 1 16, Jalan Semangat, Section 14, 46860 Petaling Jaya, Selangor Darul Ehsan Malaysia 03-7958 8802/3 03-7958 8100 for KL area... send to VR Technology... VR Technology Sdn Bhd Megan Avenue II, Ground Floor, Block B-0-7, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur Malaysia 03-2163 2020 03-2163 2021 have no experience in Highpoint... VR is not bad... Axis may be a bit slower in claiming parts sometimes...your choice... you can find the details in apple malaysia website.. |
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Jan 18 2007, 07:11 PM
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Junior Member
45 posts Joined: Nov 2004
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QUOTE(butthead @ Jan 18 2007, 05:15 PM) send to the gold service centers... Thanks so much for all the infos, I've sent and now get back my Macbook in two days time, and this is the second time I sent in ady, and this is the 3rd logic board..(first one is default, then RSS, replace me with a new logic board then use for one month, got problem on the board, battery cannot charge...so send in and check, found out board's problem, now just got back, havnt test...hope to test it tonight..)for PJ area... send to Axis... Axis Computers Sdn Bhd (PJ Main) 1 16, Jalan Semangat, Section 14, 46860 Petaling Jaya, Selangor Darul Ehsan Malaysia 03-7958 8802/3 03-7958 8100 for KL area... send to VR Technology... VR Technology Sdn Bhd Megan Avenue II, Ground Floor, Block B-0-7, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur Malaysia 03-2163 2020 03-2163 2021 have no experience in Highpoint... VR is not bad... Axis may be a bit slower in claiming parts sometimes...your choice... you can find the details in apple malaysia website..  Thank you!! |
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Sep 1 2008, 11:36 PM
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Senior Member
4,398 posts Joined: Jan 2003  
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Any idea about service center in JB?
Something is wrong with my Macbook, need to have it checked...... /will be calling the helpline tomorrow morning, hopefully they are working |
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Dec 10 2008, 10:51 PM
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Junior Member
164 posts Joined: Sep 2007
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Does anyone know how to check whether your AppleCare for macbook is still valid? Should we go to apple.com?
Thanks. Added on December 10, 2008, 11:02 pm QUOTE(ideoteque @ Dec 10 2008, 09:51 AM) Does anyone know how to check whether your AppleCare for macbook is still valid? Should we go to apple.com? Nevermind. I found it. Go to www.apple.com/support at the bottom right where it says Check Warranty and Repair Status. Luckily, mind is still under warranty. Woohoo!Thanks. This post has been edited by ideoteque: Dec 10 2008, 11:02 PM |
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Dec 11 2008, 11:20 AM
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Senior Member
2,642 posts Joined: Jan 2005 From: Penang
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QUOTE(mypcisamac @ Jan 9 2007, 12:12 AM) I wish Apple spares were cheaper. My office had a G3 replace its mobo for RM1300. Argh. If it was a personal Mac, I probly would not have done it. In this case, the office had to because it was running our accounts with MYOB mac. RM1.3k is cheapLuckily it's a Apple, if PC, i not sure you can find the part or not? selling obviously will ask you upgrade your whole machines Apple promise parts available up to 5 years or more Age of G3 should be more that 5 years old right? |
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Dec 11 2008, 01:24 PM
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Senior Member
5,005 posts Joined: Mar 2006 From: A galaxy far, far away... 
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I helped a buyer send his kaputed iPod touch to Axis Computers in PJ (around a month back), which is just 5 minutes drive from my office in Paramount Garden... His unit can be switched on but the slider is KO'ed...
Service was good actually, i sent the unit in on a Monday and they called me the following Thursday and informed me that the new unit can be collected... Apparently the warranty claim resulted in a one-to-one replacement of the faulty iPod touch, bravo!   |
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Dec 12 2008, 08:29 AM
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Senior Member
2,664 posts Joined: Apr 2008 From: Here and There
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QUOTE(THT United Gadgets @ Dec 11 2008, 01:24 PM) I helped a buyer send his kaputed iPod touch to Axis Computers in PJ (around a month back), which is just 5 minutes drive from my office in Paramount Garden... His unit can be switched on but the slider is KO'ed... err,any faulty ipod during the warranty period is on a one on one exchange basis,they never repair it,its been like that a long time,any service centre would do the same.Service was good actually, i sent the unit in on a Monday and they called me the following Thursday and informed me that the new unit can be collected... Apparently the warranty claim resulted in a one-to-one replacement of the faulty iPod touch, bravo! |
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Dec 31 2008, 04:22 PM
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Junior Member
360 posts Joined: Aug 2006 From: Subang / Sungai Buloh
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naaah i dun think so mate.... some service centres cannot repair properly
mine... well send once and then another problem arises. 2nd time they said they fixed it but NOPE i dun think so.. still the same problem... now ive send it back but another place axis computers...i sure hope that they can repair it... plus my mac is not even a year old. |
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Mar 29 2009, 07:44 PM
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Junior Member
22 posts Joined: Nov 2006
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i sent my faulty macbook adapter to machines - midvalley (garden). FYI, It is still under 1 year limited warranty.
My question, is there anyone here has experience send his macs to machines? will there be service charge? |
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Mar 29 2009, 09:18 PM
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Senior Member
2,550 posts Joined: Dec 2006
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QUOTE(razman03 @ Mar 29 2009, 07:44 PM) i sent my faulty macbook adapter to machines - midvalley (garden). FYI, It is still under 1 year limited warranty. If still under warranty,it will never have any service charge.My question, is there anyone here has experience send his macs to machines? will there be service charge? But based on my opinion,machines warranty claim is bad.Just my 2cent.  |
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Apr 1 2009, 11:35 PM
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Junior Member
22 posts Joined: Nov 2006
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may i know what do you mean by bad? Time to get the parts, or etc?
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Apr 2 2009, 09:00 AM
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Senior Member
2,642 posts Joined: Jan 2005 From: Penang
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QUOTE(mypcisamac @ Jan 9 2007, 12:12 AM) I wish Apple spares were cheaper. My office had a G3 replace its mobo for RM1300. Argh. If it was a personal Mac, I probly would not have done it. In this case, the office had to because it was running our accounts with MYOB mac. apple has a policy"apple promise they will have your computer parts within 5 years from the release date" in order to handle these parts in warehouse is no cheap as day pass by Living with it. I almost had my acer mobo change as well, also cost nothing less that RM1k I say reasonable |
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Apr 21 2009, 08:44 PM
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Junior Member
75 posts Joined: May 2008
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last week,my macbook pro got problem..blank screen ..but the system running..(test booting from other mac via firewire)..so i sent it to store.ive been told that it got display prob & might take couple of week..its a bit frustrating coz all my stuff & work in there
 ...is all store services take almost the same time to fix?or a store that maybe have many tech person that can do it fast? from your experience which store you go first? |
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Apr 21 2009, 11:40 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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one of my g5 died few hours ago.. play game sudden POP sound from the psu i think.. now wont turn back on.. guess need to send to service center as well
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Apr 22 2009, 10:19 AM
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Senior Member
6,496 posts Joined: Jan 2003 From: Kota Damansara
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Time for new PSU bro.
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Apr 22 2009, 12:59 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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wei.. can u fix the psu for me? i lazy wan send to apple center sure take dam long 1.. yesterday hot wire the green and blabk color wire on 24pin power no response and test the 5+ wire with gnd also no sign of voltage. guess psu DEAD.
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Apr 22 2009, 01:23 PM
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Junior Member
75 posts Joined: May 2008
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if they sent it to warranty means, they sent whole thing or they ask apple the parts? &.. what happen if i got not original software in it?
This post has been edited by nuazfx: Apr 22 2009, 01:27 PM |
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Apr 30 2009, 10:26 AM
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Senior Member
3,008 posts Joined: Sep 2005 From: T.T.D.I, Bukit Damansara
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Got mine from Machines, and i have to say their after-sales service is really poor.
Added on April 30, 2009, 11:08 ambtw here's the complete list of service centre in Malaysia taken from Apple's website: QUOTE Machines@KLCC (APR+) - Service Center Lot 316B, Third Floor, Suria KLCC, Kuala Lumpur City Centre, 50088 Kuala Lumpur. Tel: 603 2171 2633 Fax: 603 2171 1533 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm CG Computers Sdn Bhd (Authorised Service Provider) - Service Center Hadwicke House, 67 Jalan Sultan Ahmad Shah, 10050 Penang Tel: 604 228 0580 Fax: 604 227 0344 Email: eng@cgcomputers.com Web: http://www.cgcomputers.com Operating Hours: Mon - Fri @ 10 am to 6 pm EpiCentre@Pavilion (APR+) - Drop Point Only Lot 5.24.07 Level 5 168, Jalan Bukit Bintang, 55100 Kuala Lumpur Tel: 603 2141 6378 Fax: 603 2141 6318 Email: my.info@epicentreasia.com Web: Operating Hours: Mon - Sun @ 10 am to 10 pm Machines@Lot 10 (APR+) - Drop Point Only Lot G23, Ground Floor, Lot 10 Shopping Centre, Jln Sultan Ismail, 50250 Kuala Lumpur Tel: 603 2142 5009 Fax: 603-2142 6009 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm Machines@MidValley (APR+) - Drop Point Only S-046 & S-047, Mid Valley Megamall, Lingkaran Syed Purta, 59200 Kuala Lumpur Tel: 603 2282 3996 Fax: 603 2282 2997 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm Machines@MV (Authorised Service Provider) - Service Center Unit A-2-5, Block A, Level 6, Northpoint Offices, Medan Syed Putra Utara, 59200 Kuala Lumpur. Tel: 603 2287 1448 Fax: 603-2287 3448 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Machines@Sunway (APR+) - Drop Point Only G1.127, Ground Floor, Sunway Pyramid Shopping Mall. No.3 , Jln PJS 11/15, 46150 Sunway Petaling Jaya. Tel: 603 5633 2998 Fax: 03-5633 5998 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm Sapura Synergy (Malaysia) Sdn Bhd (Authorised Service Provider) - Service Center 116 Jalan Semangat, Section 14, 46860 Petaling Jaya Tel: 603 7958 8802 Fax: 603 7958 8100 Email: axispj.support@sapura.com.my Web: http://www.sapura.com.my Operating Hours: Mon - Fri @ 8.30 am to 6 pm Sapura Synergy (Malaysia) Sdn Bhd Apple Authorised Service Provider 7K & 7K-3 Jalan Gottlieb, Penang 10350 Tel: 604 227 1837 Fax: 604 226 9282 Email: Web: http://www.sapura.com.my Operating Hours: Mon - Fri @ 8.30 am to 6 pm VR Technology Sdn Bhd (Authorised Service Provider) - Service Center Megan Avenue II, Block B-0-7, Ground Floor, No 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur Tel: 603 2163 2020 Fax: 603 2163 2021 Email: pmsupport@vrtechnology.com.my Web: Operating Hours: Mon - Fri @ 9 am to 6 This post has been edited by cannavaro: Apr 30 2009, 11:08 AM |
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