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 Mobile Number Portability (MNP), Switching mobile no. to other telco

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YoungMan
post Aug 21 2023, 07:30 PM

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QUOTE(Piers @ Aug 21 2023, 03:22 PM)
mnp to hotlink fail miserably, digi won't release easily and hotlink not very willing to accept. it really need persistence to do it these days 🙊
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If Digi wont release then Hotlink cannot accept. You have to resubmit again.
YoungMan
post Sep 24 2023, 03:37 PM

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QUOTE(ben3003 @ Sep 24 2023, 01:08 PM)
Err should i tell the dealer i would like to pay rm50 to get it done? Haha i dont mind cos air ticket cost rm200 minimum

But they already told me they not authorized to do, not don wan do
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Try find another deeler near your place. Which part of Sabah/Sarawak you are in? How's Umobile coverage in east Malaysia?
YoungMan
post Sep 24 2023, 08:01 PM

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QUOTE(ben3003 @ Sep 24 2023, 03:56 PM)
miri, only got 1 dealer hahaha. quite ok cos 4g ride on maxis, then now 5g everyone sharing same.
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Glad to know they ride on Maxis 4g. Previously the coverage is really terrible in Kuching. While waiting for opportunity to travel to west Malaysia, maybe just try any other deeler you can find if happen to go around Sabah or Sarawak.
YoungMan
post Oct 26 2023, 12:19 PM

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QUOTE(sicklad77 @ Oct 26 2023, 10:42 AM)
Hi, I have advance payment of rm100 in maxis. Want to port out to umobile. When request later what will happen to the excess money after it deduct all previous bill. I think will left around some excess ringgits.
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You will have to submit refund request to Maxis to get back the excess money. Not sure if the refund request can be done online or need to go to Maxis centre.
YoungMan
post Nov 14 2023, 07:48 PM

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QUOTE(wjleong15 @ Nov 14 2023, 02:45 PM)
Curious on why some telco charge SIM fee and Processing fee for MNP such as DiGi but Hotlink did not charge a single cent.
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Deeler usually charges for sim card. If you go to a proper centre should be no charge.
YoungMan
post Nov 16 2023, 08:42 AM

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QUOTE(rip_code @ Nov 16 2023, 12:29 AM)
hi. i am using celcom family plan and intend to port out one of my supplementary. can i just mnp from supplement to another telco as principal?
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You have to take out the sup line as stand alone then port out.
YoungMan
post Dec 1 2023, 09:17 PM

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QUOTE(ben3003 @ Dec 1 2023, 06:06 PM)
Wanna ask for mnp, if i just buy new prepaid number from digi, can i mnp to umobile? Cos i like the number but i prefer umobile package
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I believe just use for few days and can port out already.
YoungMan
post Dec 3 2023, 03:57 PM

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QUOTE(ben3003 @ Dec 3 2023, 11:04 AM)
Okok, but i just check my fren is postpaid, so postpaid have to use 3 month? That is wat digi centre guy said lol
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Postpaid maybe a bit complicated because of contract etc. But without contract I think can already try port out after 1 month.
YoungMan
post Feb 21 2024, 09:24 PM

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QUOTE(eddievh @ Feb 21 2024, 09:17 PM)
If a postpaid number got no contract, can i mnp port out to new telco prepaid? Or still need to use postpaid?
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Yes can.
YoungMan
post Mar 4 2024, 08:26 PM

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QUOTE(shazmiey @ Mar 4 2024, 11:59 AM)
Hi, quick question, last night my MNP to Maxis was rejected by digi cos i have autorenewal subscription, although it already expired a day before and i didnt topup my number, still they rejected the MNP.

This morning, I requested MNP again, how long usually it takes for second try ya? Yesterday, i applied for the first time in the morning, it was rejected around noon.

Worried it taking few days before succesful MNP. I needed internet. 😩
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Is your account still active? To perform a successful MNP, you must make sure:
1. Your account is active and not under grace period.
2. Have at least rm0.01 balance. Call it crazy, but sometimes Digi also reject if balance is totally 0.
YoungMan
post Mar 14 2024, 02:59 PM

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QUOTE(westlife @ Mar 14 2024, 02:11 PM)
just submitted a port-in request at digi store to get the new celcomdigi prepaid plan (yellow) at 12pm just now.

user posted image

but until now never receive nay port-out request confirmation from hotlink...
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Should receive the SMS within 24 hours.

QUOTE(westlife @ Mar 14 2024, 02:13 PM)
what plan is it? so cheap. i am submitted request to port out from hotlink... hotlink sxcks in terms of speed and coverage in the city i stay...  tongue.gif
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Hotlink Pas Eksklusif Sabah.

This post has been edited by YoungMan: Mar 14 2024, 03:01 PM
YoungMan
post Mar 14 2024, 03:06 PM

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QUOTE(westlife @ Mar 14 2024, 03:04 PM)
no wonder so cheap..

but i am switching to this digi rm25 plan is also good for me... 30GB is sufficient for my usage somemore it has unlimited free calls.  tongue.gif
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More importantly get the telco that has good coverage in your area.
YoungMan
post Mar 15 2024, 07:15 PM

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QUOTE(westlife @ Mar 14 2024, 09:59 PM)
i replied to hotlink port-out SMS at 4pm, but until now it is not ported to digi yet... sad.gif
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QUOTE(westlife @ Mar 15 2024, 11:19 AM)
Still not ported over… damn…

user posted image
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I think by now should be done already. Last time I port out from Digi to Hotlink also take 1 day. Digi even send SMS asking me to pay some amount of my bill, luckily I saw the SMS at night and not waited until next day.

This post has been edited by YoungMan: Mar 15 2024, 07:17 PM
YoungMan
post Apr 28 2024, 07:36 PM

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QUOTE(fesick @ Apr 28 2024, 02:32 PM)
i dot know how to explain..but i try every single telco in Malaysia.. all bad service, paid but never get the device i Order.. unifi black list my name but I dont have any outstanding from them, ive been switching telco many time no issue.. now they wont allow me subscribe to their home fiber, really weird how they work
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"paid but never get the device i Order"? Did you not go to the centre to collect the device?
Blacklist means sure got outstanding one.
YoungMan
post Apr 29 2024, 09:43 AM

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QUOTE(fesick @ Apr 29 2024, 06:18 AM)
they mention on the website (deliver by curier), so i dont know..
how can blacklist? i change to many telco before.. must clear any overdue before can use the line  maa.. so this unifi i dont know alien rare company
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And you didn't check with the telco on the phone delivery?
If you use postpaid, each time you change telco there will be final bill email to you. Sometimes people overlook the final bill, that's why they end up having outstanding and get blacklisted.
YoungMan
post May 13 2024, 10:04 PM

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QUOTE(Human Nature @ May 13 2024, 09:25 PM)
My umobile postpaid outstanding is zero. However, next billing is on the 15th for past month usage. In this case, is my MNP request today considered as invalid since the statement not yet generated and will have outstanding? Or later after MNP to new carrier, umobile will send the prorated outstanding?
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Umobile will send you a final prorated bill after port out, in this case after your bill date.
YoungMan
post May 25 2024, 02:31 PM

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QUOTE(cenkudu @ May 24 2024, 11:44 PM)
I have 1 principal line and 1 supplementary line. I am planning to port out both lines to another Telco and both will become principal line. Do I need to separate the supplementary line to be independent first in the previous telco or I can MNP both straight away?
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If you port both line to the same telco, both principal and supplementary lines can port out together.
YoungMan
post May 25 2024, 08:15 PM

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QUOTE(cenkudu @ May 25 2024, 06:08 PM)
ok thank you. Just to confirm if both port to the same telco, it still can be done regardless if I make my sub line as principal at the new Telco?
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That I don't quite know, but afaik it follows your newly registered plan with the new telco.

This post has been edited by YoungMan: May 25 2024, 08:16 PM
YoungMan
post Jun 10 2024, 08:01 PM

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QUOTE(lolabunny123 @ Jun 10 2024, 04:18 PM)
Port in from Maxis postpaid to CelcomDigi postpaid

1. Port in requested on June 9 - 6pm. I did it at the Celcom shop at 1U.
2. Port out confirmation message received on June 10 - 8am
3. Maxis retainer called me on 12pm to confirm port out. Turns out have to make payment first before porting out.
4. Received notification to make pro-rated payment at 12.30pm. Straightaway made the payment.
5. 3pm successfully ported into Celcom and line is active.

I seldom do port out and am surprised at how quick it is. Also didn’t know have to pay first before porting out. Before this they will send the bill / direct deduct the prorated amount from my CC.
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Same thing happen when I port out from Digi postpaid to Hotlink. Need to pay some pro-rated charges before port out approve.

This post has been edited by YoungMan: Jun 10 2024, 08:02 PM
YoungMan
post Jun 12 2024, 07:39 PM

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QUOTE(kwokwah @ Jun 12 2024, 07:11 PM)
I'm having trouble porting out from umobile. The sms I received is like
"RM0 Confirm leaving UMobile? Reply N or to confirm PortOut Yes 6016xxxxxx before 2024-06-13 16:06:00. Pls pay all Postpaid outstanding amt @MyUMobile app"

What should I type in reply?
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You should type
Yes 6016xxxxxx
The 6016xxxx is your phone number. Now that you past the reply time, please resubmit your port out.

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