I actually arrived at HSBC at 11am and did not have to wait for my turn, as there were not many customers tat time.
I was there with my wife and we planned to open 3 a/c (2 individual + 1 joint).
The bank officer told me that need about 15mins to open 1 advance a/c, which shud take about total 45mins!
Since already there and dowan to waste effort, no choice lor... continue to apply...
Worst thing was the officer screwed up the first attempt.. he said don't know why the system rejected application.
So, he advised us go for lunch first while he continue processing the application.
Return after lunch about 12.30pm, sign and there, ding dong ding dong then hafta go to counter bank in monies, then go another counter to process FD..... By the time got certs, already 2pm....
Regarding the umbrella, no... they didn't give any.. I asked for free gift, they say don't have...
Managed to salvage the banana flavoured "Minions" tic-tac though.
Lesson learnt: Before take up any promo FD, better also consider the time wasted to open new a/c (if don't have one).
Sadly so far, personally never heard of any good remarks of HSBC (sorry if offended any bros loyal to HSBC)... That day, really tasted the medicine.
Nevertheless at least the consolation is that I get 5%! hehe

I hope no problems in my next visit when closing a/c after maturity date.