Dear Maxis,

For the past few days, I could not receive any internet, Iptv also went down, and customer service totally unreachable. Anyways I have done some self dianogsis, the Internet Service tab gives an AuthFailure error.

On top of that, the Internet light on the router itself is blank. I am sending this message with hopes that someone from Maxis may give me an explanation. Thank you.

Hey Ikruga, not sure if you're using Maxis or Astro...but with your error, you can try to re-input your username and password from your connection manager..there'll be a tab eInternet, disconnect and re-enter your credentials then connect

Ok, thanks, as the matter of fact, I am trying that right now

Update : Using the usual adsing 1 to the last 5 digit of your phone number, it only gives an unending 'connecting' response. Also the Internet light is not lit.

This post has been edited by Ikruga: Jun 7 2015, 04:58 PM

Ikruga,

Any complaint made?
Better do ASAP because the investigation will take some time.