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 Please cancel my Hotlink CRT DIY Package!, Cancel the Caller RingTone (CRT) service

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an_dod
post Jul 7 2015, 04:15 PM

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QUOTE(#Hotlink @ Jul 7 2015, 04:36 PM)
--PMed--
*
Hi,

I am in trouble with my caller ringtone. I cant cancel my caller ringtone.

I tried to cancel it via *131# but it shows that i dont have any.
But yet my credit still deducted from the account. Kindly please help me to remove it.

Thank You.

#Hotlink
post Jul 7 2015, 05:13 PM

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QUOTE(an_dod @ Jul 7 2015, 04:15 PM)
Hi,

I am in trouble with my caller ringtone. I cant cancel my caller ringtone.

I tried to cancel it via *131# but it shows that i dont have any.
But yet my credit still deducted from the account. Kindly please help me to remove it.

Thank You.
*
--PMed--
riffi_x
post Jul 9 2015, 08:14 AM

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Im also having same problem and cannot unsubscribe. How can holink charge user like this. Please unsubcribe me from thit CRT. Tq
riffi_x
post Jul 10 2015, 09:20 AM

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Hello maxis/hotlink...still have no reply..what kind of service is this? Only know how to take ppl money only ah
#Hotlink
post Jul 10 2015, 03:30 PM

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QUOTE(riffi_x @ Jul 9 2015, 08:14 AM)
Im also having same problem and cannot unsubscribe. How can holink charge user like this. Please unsubcribe me from thit CRT. Tq
*
QUOTE(riffi_x @ Jul 10 2015, 09:20 AM)
Hello maxis/hotlink...still have no reply..what kind of service is this? Only know how to take ppl money only ah
*
--PMed--
wulfredz
post Aug 6 2015, 09:59 AM

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Dear Maxis/Hotlink
Please help to unsubscribe CRT DIY Package for my number, 011-23XXX880, which I never subscribe!!!.

This is ridiculous!! I'm asked to unsubscribe something I never subscribe!!

Thanks.

SMS Received:
RM0. CRT DIY Package will be renewed on 18/08/2015 at RM3(Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my.

I've registered account in the website to unsubscribe and there is no option to delete such subscription!!

This post has been edited by wulfredz: Aug 7 2015, 02:53 PM
Maxis
post Aug 7 2015, 04:05 PM

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QUOTE(wulfredz @ Aug 6 2015, 09:59 AM)
Dear Maxis/Hotlink
Please help to unsubscribe CRT DIY Package for my number, 011-23XXX880, which I never subscribe!!!.

This is ridiculous!! I'm asked to unsubscribe something I never subscribe!!

Thanks.

SMS Received:
RM0. CRT DIY Package will be renewed on 18/08/2015 at RM3(Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my.

I've registered account in the website to unsubscribe and there is no option to delete such subscription!!
*
--PMed--
peterlss
post Aug 19 2015, 11:36 AM

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I also got this annoying message and i can't unsubscribe from *131#. Please help me out here!
Maxis
post Aug 22 2015, 11:04 AM

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QUOTE(peterlss @ Aug 19 2015, 11:36 AM)
I also got this annoying message and i can't unsubscribe from *131#. Please help me out here!
*
--PMed--
greenlife2
post Sep 23 2015, 03:35 PM

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Hey Maxis,
I received an SMS on package subscription as below:

"RM0. CRT DIY Package renewed. Next renewal 26/09/2015 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com."

I have never subscribed to this package, so please terminate this subscription immediately.
Please disable the voice mail also.

My mobile number is 017-xxxx439

This post has been edited by greenlife2: Sep 23 2015, 03:37 PM
#Hotlink
post Sep 23 2015, 05:15 PM

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QUOTE(greenlife2 @ Sep 23 2015, 03:35 PM)
Hey Maxis,
I received an SMS on package subscription as below:

"RM0. CRT DIY Package renewed. Next renewal 26/09/2015 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com."

I have never subscribed to this package, so please terminate this subscription immediately.
Please disable the voice mail also.

My mobile number is 017-xxxx439
*
Hi greenlife2,

Kindly check your PM smile.gif

Thank you
Aisyahgibs
post Sep 24 2015, 12:10 PM

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hi hotlink,
can you please terminate/cancel my DIY CRT Package. it has been deducting my credit balance.
my number is 014xxxx169

This post has been edited by Aisyahgibs: Sep 24 2015, 06:06 PM
#Hotlink
post Sep 24 2015, 03:31 PM

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QUOTE(Aisyahgibs @ Sep 24 2015, 12:10 PM)
hi hotlink,
can you please terminate/cancel my DIY CRT Package. it has been deducting my credit balance.
my number is 0142595169
*
Hi,

We have deactivated the service as per your request.

TQ
Aisyahgibs
post Sep 24 2015, 06:06 PM

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QUOTE(#Hotlink @ Sep 24 2015, 03:31 PM)
Hi,

We have deactivated the service as per your request.

TQ
*
Thank you
98kanghm
post Sep 25 2015, 10:29 AM

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I also try to access *131# but still cannot delete trial caller ringtone. Can you cancel it for me for the following phone number : 017-59XXXXX ? Thank you.

#Hotlink
post Sep 25 2015, 05:13 PM

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QUOTE(98kanghm @ Sep 25 2015, 10:29 AM)
I also try to access *131# but still cannot delete trial caller ringtone. Can you cancel it for me for the following phone number : 017-59XXXXX ? Thank you.
*
Hi,

-PMed-

junvui
post Sep 26 2015, 08:16 PM

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Dear Hotlink,

please help me to terminate my CRT package, I don't need it anymore, and yet can't find a way to terminate it.

my number is 01xxxxx66

Thank you very much.

--Edit mobile number--

This post has been edited by Maxis: Sep 26 2015, 08:19 PM
#Hotlink
post Sep 26 2015, 08:24 PM

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QUOTE(junvui @ Sep 26 2015, 08:16 PM)
Dear Hotlink,

please help me to terminate my CRT package, I don't need it anymore, and yet can't find a way to terminate it.

my number is 01xxxxx66

Thank you very much.

--Edit mobile number--
*
Hi junvui,

We have deactivated the CRT for the said mobile number

In near future, kindly PM us with the personal details to avoid public exposure ya icon_rolleyes.gif

Thank you
dunplayplay
post Sep 30 2015, 06:28 PM

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I want to remove the CRT DIY Package as well!!!!!!!!!!!!!!!!!
#Hotlink
post Sep 30 2015, 11:00 PM

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QUOTE(dunplayplay @ Sep 30 2015, 06:28 PM)
I want to remove the CRT DIY Package as well!!!!!!!!!!!!!!!!!
*
Hi,

Kindly PM your mobile number for our further action.

TQ

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