Called TIME support... I wanted to change my package, since my contract for my lines has expired and I was informed that there are new/better packages.

Supports reply was I would need to sign a contract for 24 Months...
No other option was given. Basically stuck in a limbo state.
New Rates = New Contract
Old Rates = No Contract ?

Why would I want to be tied down? Rates are getting competitive, now that TM is rolling out 50Mbps.

There should be an option for Current Customers to have the option to change their rates. Without having to sign up for a new contract.

This post has been edited by cyborgclone: May 28 2015, 06:16 PM

Hi Bro,

You are allowed to migrate to the new package with a 24-months contract refresh.
Meaning if previously you signed for 24-Months contract, and you have used the service for 12 months, and then ths new packages suddenly launched, you can migrate to the new contract without penalty but with a 24-months contract renewed.

'Old Rates' means you just continue your existing package with the contract you signed previously.

TIME FTTH 30Mbps & 50Mbps are priced at RM219 & RM249 (exclusive of 6% GST) respectively.

Bind in the performance & competitive price, TIME is still an good option.

Feel free to PM me for more details.

Thanks.

"I wanted to change my package, since my contract for my lines has expired"

MY CONTRACT HAS BEEN OVER FOR SOME TIME.



"Supports reply was I would need to sign a contract for 24 Months...
No other option was given. Basically stuck in a limbo state.
New Rates = New Contract
Old Rates = No Contract ?"


So it is okay for customers to Overpay?




What about if I downgraded?
Im using Time dotcom 30Mbps RM249/month. (Currently + Contract Expired)
Are you guys going to pressure/force me into signing a new contract?
Are you guys going to make me pay more for less?

In the real world its always about new clients. No customer appreciation or loyalty anymore. Taking telcos for example is always a war to entice you to switch over. I believe ISP is no different.

I am in the same dilemma with you. Decided to just reapply a new line and enjoy the "new" benefits. That said is nothing new just lowered monthly rental for high speed packages.

Do what i do. Cancel and re-subscribe. Winrar.

Hmm... after re-subscribe, you'll have the contract again right?

Yes. No problem what. There's nothing better out there to subscribe...LOL.

The difference adds up over 24 months.
Which is a rip off. People need to know.

Matrix, pay the difference for us..
No problem what.. right?

This post has been edited by cyborgclone: May 30 2015, 06:21 PM

It's still the same price, only speed difference. Dunno what you complaining or trying to get to. Not interested either.

This post has been edited by Matrix: May 30 2015, 06:52 PM

if you understood whats contract, you wouldn't even complain.

Contract means legal agreement between both you and TIME. Both of you agreed at the old pricing for 24 months / 12 months on signing, once its expired, the contract pricing shall continue until you terminate it, however if you would want to upgrade to newer package, you would have to sign new contract.

If you understood Consumer Rights Legislation's, you would have put more effort in your thought process.
Instead of making sweeping statements that one doesn't understand the concept of an agreement/contract.

My contract has expired. They are overcharging. Its unscrupulous.
Based on the price difference or price/mbps.

Well, that is the plan you sign up for in the first place. They had something new which is priced the same, up to you to choose really.

I also signed up for Maxis FTTH using my sister OKU card. They still charge me RM168 old rate minus 50% instead of RM148 minus 50%. Honestly the translation is true for both sides. First is a different plan which is not entirely incorrect. Secondly its just priced the same but its not the same thing which is also true.

Your right... We all will have to make our decisions.

I just wanted to point this out.
To make a difference.. save about RM200 over the year.
and not get tied to a dam contract.



This post has been edited by cyborgclone: May 31 2015, 09:32 PM

I guess it's your first time out in the real world cyborgclone.

It's standard practice in almost all telcos and isp across the world

I was on a 12gb data plan contact with m1 in Singapore from 2010 to 2012 dec, in 2013 feb, all the plans were on 3gb data plan for all postpaid, and since I didn't terminate my contract ( minimum 24 mins), I was enjoying the 12 gb data plan till early 2015 when I terminated my line.

So what do you say? It's all black and white.

And most contracts are on going until you terminate it, and have minimum clause of 12 months or 24 months. If you don't like the contract you can terminate anytime.

Surely if the plan has gone up in price like rm350 for 30 mbps and they charge you that without you renewing the contract, then such reaction would be justified, but you would still only have to pay what has been agreed when you first subscribed, and you would be quiet and hoping they don't charge you the higher, do you? Or would you instead complain about being undercharged?

This is what i have to say to you. You dont know the meaning of "renegotiation's",
you dont know SLA's and/or that SLA's can be changed/renegotiated and
also you must have failed econs 101.

like seriously who the hell wants to pay more for anything.
You're using "PAYLESS" as your web thread shop names.

forum.lowyat.net/topic/3588693

Alright.

Time dotcom. They are overcharging existing customers. Its unscrupulous.
Based on the price difference or price/mbps.

This post has been edited by cyborgclone: Jun 1 2015, 12:31 PM

Alright do let us know how the negotiation is going. We'll be eagerly waiting your news.

its in reference

Here is an idea, please help yourself and call Time everyday.
Telling them they are overcharging you. (Are you even a Time customer?)
If your so eager to find out. Also make a difference.

TIME dotCom Berhad (413292-P)
Tel : +60-3-5032 6000


Time dotcom. They are overcharging existing customers. Its unscrupulous.
Based on the price difference or price/mbps.

This post has been edited by cyborgclone: Jun 1 2015, 08:33 PM

I'm a Time-Astro customer for 3 years already. Price is not a problem at all if you want good quality internet. You pay peanuts, you get monkeys. Simple as that.

Internet line down? PM the 2 Time agents on Lowyat here and you'll get an explanation within an hour and your internet connection back in a few hours.

What I believe you're doing here is foul-mouthing Time with a flimsy and pointless argument about overcharging when there is NONE HAPPENING.


This post has been edited by DeltaPanthera: Jun 2 2015, 01:42 AM

Cyborg is pretty much right,

Firstly, we are being overcharged for internet usage in Malaysia...not only are we costlier , we are also lagging behind in average Mbps per user compared to our regional neighbours.


http://www.kinibiz.com/story/issues/106653...n-malaysia.html






I also agree with Cyborg's sentiment that we shouldn't be locked into prices of a contract when there are cheaper rates being offered. Unfortunately the nature of Malaysia's consumer rights law ( practically non-existent ), allows businesses to continue with these practices. If you were in a signed contract with a telco/Isp/whatever ......say in America, and they introduced lower rates, all you'd need to do is make a phonecall and your rates would be immediately adjusted down. In fact a lot of the time this would be automatically executed. But that's an issue with consumer protection laws....

So I don't think we should just sit back and take it, but it's going to take a lot of voices both from consumers and legislators to get things to change here. It's strange so many of you are condemning OP.

This post has been edited by pltan: Jun 2 2015, 11:09 AM

My personal opinion is Time should appreciate those existing customer and not to force them renew contract in order to enjoy new package/rate. They should just migrate the old plan to the new plan without renewing contract. Like my mobile plan, my old plan is obsolete and I'm allow to change to new plan without renewing my contract.

I have call Time and been informed that i can change to new plan but will tie to 2 years contract. If want to enjoy the free HDD promo then i have to terminate and resubscribe.

However, I will still stick with my old plan 8mbps cos price stil reasonable for me

I guess we know who is the biggest monkey in this thread.

Thank you pltan for your insight.


I'm actually honored that a report was made against this thread. why you getting mad/angry bro?
The tone/words used suggests it.
I guess this thread is making a difference but really, stop being lazy and get your facts in order.

Well, We/I'm a shit stirrer/defaming/threat to Time. If you are Time fix your policies.
If you did/do i wont be ranting but promoting.
No Charges on my end.

Make a difference.

TIME dotCom Berhad (413292-P)
Tel : +60-3-5032 6000

Time dotcom. They are overcharging existing customers. Its unscrupulous. Its discrimination.
Based on the price difference or price/mbps.

This post has been edited by cyborgclone: Jun 2 2015, 05:00 PM

It has yet to be confirmed, but what I was told by another existing Time Dot Com customer
is that Time Dot Com may have change their policies with regards to existing customer.

Iv made some calls to Time, to check if there were any changes with regards to overcharging existing customers
Same story........

I noticed this, i was so happy when i could get Time... But oh man... Once they got you...

-----------------------------------------------------------------------------------------------------------
Time dotcom. They are overcharging existing customers. Its unscrupulous. Its discrimination.
Based on the price difference or price/mbps with automatic lock in of contracts that have expired.

Make a difference.

TIME dotCom Berhad (413292-P)
Tel : +60-3-5032 6000

On you first point, that is entirely a different discussion. It has nothing to do with TS topic

On the second, read the terms and conditions. companies dont pay tons to have legal department for nothing. everything is stated in black and white. if you're unhappy with the T&C, dont sign it.

It was related to a conversation over a few threads, but the case in point is, we are already being over-charged comparatively for ISP services, and that coupled with some odd contractual practices already stated.

And secondly you can keep being close minded and continuing with your mindset, but people like you will never be able understand nor improve the situation in a country with poor consumer rights.

Pin pointing/fault finding in certain replies.
Come on.... bigger picture.....

Thanks again pltan and the rest.
For your support.

CheckOut Spoiler

This post has been edited by cyborgclone: Jun 22 2015, 06:17 PM

Who are the experts?
Why would any one trust Time Dot Com?



Called Time Support today. 11th Time in 3 Weeks.
The support staff actually said "then you will not have internet then".
I felt cornered, I felt like i was being blackmailed.
To either accept the lock in or die without internet.

This post has been edited by cyborgclone: Jun 23 2015, 03:49 PM

well, that explains a lot

this is the same mindset of the ppl who get PTPTN and refuse to pay

I've always paid all my commitments, whether it's my newspaper delivery, an ISP bill, housing loans etc.

If consumer rights in a first world country protects individual consumers and prevents unfair pricing practices, isn't that something you'd want in Malaysia?

When I was living in America, the service provider would on their side call you and tell you they have introduced cheaper rates and automatically lower your commitment without any kind of contract renewal.

If you think that's a bad thing, then I'm not going to try to convince you otherwise.

I am using Astro IPTV with TIME. Same thing also. No changes in the speed and rate at all. Existing customer being treated like SHITE.

Time Dot Com

Maxis just did it for their mobile plans...

NO CONTRACT...

EdgeTV: MAXIS BAITS CUSTOMERS WITH ZERO CONTRACT, ZERO UPFRONT FEE PLAN

This post has been edited by cyborgclone: Aug 20 2015, 07:16 PM

Same issue with Unifi, they offer all the best packages to new subscribers. People are paying a lot lower than what I pay for Unifi VIP 20 but there's no discount for loyal 4-5 year subscribers. So if I want the price, I have to just terminate my account and reapply for it with the better price.

Now with Unifi 30/50 you can just upgrade and you'll automatically be enrolled in their 24 month contract with the new price.

For Time, same thing. If you were paying RM399 for 50 and your contract is over, you'll continue to pay the same price unless you sign up for their new promotion which gives you the better price.

It's the same thing everywhere. Even with your cell phone package, if you don't check out the new packages, and upgrade/downgrade you continue paying. They're not going to call you and say you're over paying.

Your answer should not be just to give up. "It's the same thing everywhere". Dont get me wrong it just sounds like it...

At least your aware, to get the rest to be aware.

1. Consumer Rights
2. Profiteering - a person/business who makes excessive profits, esp by charging exorbitant prices for goods or services. verb. (intransitive) to make excessive profits. profiteering, noun.

Maxis can do it for their mobile plans...
NO CONTRACT...
Why not the rest ?

EdgeTV: MAXIS BAITS CUSTOMERS WITH ZERO CONTRACT, ZERO UPFRONT FEE PLAN

Maxis are a bunch a morons.

EdgeTV: MAXIS BAITS CUSTOMERS WITH ZERO CONTRACT, ZERO UPFRONT FEE PLAN