You are allowed to migrate to the new package with a 24-months contract refresh.
Meaning if previously you signed for 24-Months contract, and you have used the service for 12 months, and then ths new packages suddenly launched, you can migrate to the new contract without penalty but with a 24-months contract renewed.

'Old Rates' means you just continue your existing package with the contract you signed previously.

In the real world its always about new clients. No customer appreciation or loyalty anymore. Taking telcos for example is always a war to entice you to switch over. I believe ISP is no different.

I am in the same dilemma with you. Decided to just reapply a new line and enjoy the "new" benefits. That said is nothing new just lowered monthly rental for high speed packages.

Yes. No problem what. There's nothing better out there to subscribe...LOL.

if you understood whats contract, you wouldn't even complain.

Contract means legal agreement between both you and TIME. Both of you agreed at the old pricing for 24 months / 12 months on signing, once its expired, the contract pricing shall continue until you terminate it, however if you would want to upgrade to newer package, you would have to sign new contract.

So what do you say? It's all black and white.

you would be quiet and hoping they don't charge you the higher, do you? Or would you instead complain about being undercharged?

Alright do let us know how the negotiation is going. We'll be eagerly waiting your news.

I'm a Time-Astro customer for 3 years already. Price is not a problem at all if you want good quality internet. You pay peanuts, you get monkeys. Simple as that.

Internet line down? PM the 2 Time agents on Lowyat here and you'll get an explanation within an hour and your internet connection back in a few hours.

What I believe you're doing here is foul-mouthing Time with a flimsy and pointless argument about overcharging when there is NONE HAPPENING.

Firstly, we are being overcharged for internet usage in Malaysia...not only are we costlier , we are also lagging behind in average Mbps per user compared to our regional neighbours.
http://www.kinibiz.com/story/issues/106653...n-malaysia.html

I also agree with Cyborg's sentiment that we shouldn't be locked into prices of a contract when there are cheaper rates being offered. Unfortunately the nature of Malaysia's consumer rights law ( practically non-existent ), allows businesses to continue with these practices. If you were in a signed contract with a telco/Isp/whatever ......say in America, and they introduced lower rates, all you'd need to do is make a phonecall and your rates would be immediately adjusted down. In fact a lot of the time this would be automatically executed. But that's an issue with consumer protection laws....

So I don't think we should just sit back and take it, but it's going to take a lot of voices both from consumers and legislators to get things to change here. It's strange so many of you are condemning OP.

 
On you first point, that is entirely a different discussion. It has nothing to do with TS topic

On the second, read the terms and conditions. companies dont pay tons to have legal department for nothing. everything is stated in black and white. if you're unhappy with the T&C, dont sign it.

Same issue with Unifi, they offer all the best packages to new subscribers. People are paying a lot lower than what I pay for Unifi VIP 20 but there's no discount for loyal 4-5 year subscribers. So if I want the price, I have to just terminate my account and reapply for it with the better price.

Now with Unifi 30/50 you can just upgrade and you'll automatically be enrolled in their 24 month contract with the new price.

For Time, same thing. If you were paying RM399 for 50 and your contract is over, you'll continue to pay the same price unless you sign up for their new promotion which gives you the better price.

It's the same thing everywhere. Even with your cell phone package, if you don't check out the new packages, and upgrade/downgrade you continue paying. They're not going to call you and say you're over paying.

Maxis are a bunch a morons.