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 Lenovo Y400 randomly crashes, Especially while gaming

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derrrick
post Apr 30 2015, 11:57 AM

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Joined: May 2014
QUOTE(NetGi @ Apr 30 2015, 04:45 AM)
UPDATE: So I sent my laptop to a Lenovo Service Center already. The technician told me that this model is facing alot of issue due to bad engineering of cooling system  doh.gif He told me that laptops generally should be around 50C but my laptop heats up to 60C even when left idle so it might be a thermal issue after all.. He said my laptop's problem is under warranty but it will take minimum 3 weeks to a month due to the warranty claim procedure of Lenovo with no ETA mad.gif He promised to update me weekly regarding the status so hope everything goes well (not going to expect him to do so anyway  laugh.gif )

But an important thing to take note, he notified me that my laptop hinge on both side is damaged, with both screws missing, 1 gear missing and another gear dislocated. I asked my retailer and they said they have not tampered with the laptop nor damaged the laptop in any way while it was with them as it was under warranty.. So i suspect it was damaged before it was even purchased by me.. The technician said that external damage will not be covered under warranty.. It's not a big issue but I'm worried with extended use it might damage my screen cable and Lenovo OneKey recovery button located near it, causing my laptop to have a malfunction screen and OneKey button.. I have uploaded the pictures for any Lyn forumners reference.. Anyone that has the same model as me please do check your laptop now to see if the screws on both side are intact and tightly screwed (loosely screwed but intact is an indication of it being broken). This kind of defect might not be caused by you but it is not covered under warranty.. so any dispute will have to be with your retailer or Lenovo itself if you purchase it directly from them..

A brief google search about this issue turns up with alot of similar problems from Lenovo forums itself.. I left some links here for reference regarding this hinge problem...

https://forums.lenovo.com/t5/Lenovo-P-Y-and...en/td-p/1587738
https://forums.lenovo.com/t5/Lenovo-P-Y-and...ty/td-p/1761609

Not only that, he said my laptop might be tempered by someone and therefore caused the hinge screw hole to be broken. He showed me the Lenovo sticker is still intact which means my laptop has not been tempered with, but it was poorly paste and exposed the screw so it can be unscrewed without damaging the warranty sticker. I told him it's not my problem that Lenovo itself paste the sticker poorly that is making my warranty claim difficult but he told me there is nothing he can do about it.. and my warranty might be void if there is proof that my laptop has indeed been tampered with causing my crashing issue to be void of warranty and subject to a fixing fee (nothing to worry about unless my retailer lied to me about not touching the hardware, which I will bring this dispute to them).

Will update you guys on my status and trying my best to reply everyone promptly smile.gif on a side note can anyone recommend any laptop service center that does thermal paste reapplying and cleaning of the heat sink around Klang Valley? Currently using an old HP Compaq Presario CQ40 and it warms up to around 75C even when left idle.. and goes up to 105C before throttling down performance to cool it back to 95C while playing Dota2 at the most minimum graphic settings..

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3 weeks to a month? wish you luck bro... Y400 is known for heating issue and im surprise that the technician being that honest and tell you "due to bad engineering of cooling system" sweat.gif

btw i recalled there is one thread about lenovo quote for 1k+ to fix the hinge hmm.gif

 

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