just paid with Amex at Jadoic Cheras Leisure Mall, payment was processing and then staff cancelled the payment midway and say cannot use Amex. any idea if can complain and where to complain?

complaint to card issuer (maybank?) >> the merchant acquirer (terminal bank) >> and if you still have time to kill, screw Maybank as well since they are the one operating Amex in Malaysia.

ok will take my time with them

Saw this clause in a document floating somewhere but this document is 2 years old.

Quick update.
While still technically you can't use Amex on Steam Malaysia directly, you can now use SPayLater for it.
So, the usual pay Steam using SPL then pay off that balance with Amex.
FYI purchases made with ShopeePay/SPayLater can only be refunded to your Steam Wallet.

Yes but only applicable for Maybank terminals of course. You can report outlets that discriminate, Maybank will issue warning and confiscate the terminals.

How should we the credit card holders make a complaint on discriminating merchants with Maybank Credit Card Terminals?

- Call Maybank Credit Card Holder Centre, at 1800 88 1801, or;

- Call Maybank Merchant Centre, at 03 2074 7620 / 2074 7522?


Thank you for your information.

Does Shell apps AMEX as payment card?

Just sharing — this happened to me before at a Caltex station. They had Amex stickers all over the glass door, yet the counter staff refused to accept it. I wrote to Caltex Malaysia to complain, and about a month later, I tested again at the same station — they finally accepted it.

But this was about a year ago. After that, the same station stopped accepting it again. By then, I was too lazy to go back and forth with Caltex Malaysia, so I just switched back to using Visa.

NO, the Shell App in Malaysia does not accept American Express for payments.

the card terminal at pump station do accept

Hotzilla ss15 accepts amex

Oppadak icity accepts amex

Thank you.


Could you please provide the direct link to the PDF file of this document?


It is okay that this document is not the up-to-date document as of now.


At least, we can use this document as a reference to make a complaint to Maybank, regarding any discriminating merchants with Maybank Credit Card Terminals.


Thanks again.

No longer accepting AMEX
CU Mart and MyNews
Most if not all of them have changed to Affin Bank terminal.
Some older places like SUPERVALUE by MyNews may still have it, but don't keep your hopes up.

For amex, just go for 99speedmart or Familymart. You can ignore the rest.

Mildly annoying that the Kinokuniya in Pavilion Damansara Heights doesn't accept AMEX (apparently they couldn't get permission?)

I confirm that Village Grocer Melawati Mall accepts amex.

can someone help me to understand if amex is accepted to pay etiqa car insurance via web? if yes ,where do we find it ?